The front desk staff was so helpful.. and they accommodated us for a few minutes of an earlier breakfast. Pleasantly surprised by the nice hotel!

Great location and very helpfull staff and Room was good to.

Fantastic place to stay for location & the excellent hotel. Exceptional service from front of staff & great breakfast.

Not worth for money, air condition is not working, and there are lot of mosquitoes, and it was season that dengue is spreading across, no lifts, bathroom is very small literally you have to keep one leg in bathroom and another leg in hall.

Great location… but being in the San Marco neighborhood inVenice also makes it a bit noisy at night. The hotel has a very nice breakfast and staff is super helpful.

Perfect location, Ideal for 2, staff was friendly and nice. I love all the restaurants options around the hotel.

Conveniently located about 20 minutes from main attractions. Staff was excellent--very helpful. Breakfast very nice and filling. Only drawback was a steep set of stairs to get to the rooms--no elevator.

Gorgeous in the Middle of Venice, walk to everything! Loved our room and the wonderful breakfast! Staff was the best!!!

Staff was really nice and accommodating. Recommendations for food around the area was excellent as well.

Hotel location and the staff was excellent. Love it

The room was small, but charming and in an excellent location. The staff was very polite and helpful.

The guy at the desk was welcoming. He carried my luggage to my room because there wasn't an elevator. I was on the top floor. I was huffing and puffing all 3 flights. I think he was laughing at me. I was ok with it. The breakfast staff were fun. I enjoyed my stay

Wonderful accommodations and location. Highly recommend.

The staffs are really nice and helpful.

Staff was very helpful and attentive. Helped with suitcases for top floor room. The breakfast service was very good with many choices and caffe service. Area was quiet and felt very safe. Easy access to major vaporetto stops and Biennale sites a short walk away. Enjoyed our stay here very much.

Clean and modern room.

Excellent choice for those that want to be in a quiet and safe area in Venice. We would walk around the area late in the night without worry. It was close to a lot of major landmarks and made everything so much easier for us as first timer Venice goers. Also close to a couple of the major water bus lines so it is very accessible. Would recommend Teson!

Ok for a solo traveler would not go as a couple. Tiny room and the tiniest bathroom but wonderful staff.

“A cluster of pubic hairs stuffed into my wife’s face cream by disgruntled staff member!” Hotel advertised air conditioning at booking stage but they need it to be manually switched over by an engineer and this won’t be done for several months. Your choice is sleep in a hot room or be eaten alive by mosquitos if you open a window. What we booked was not what we received,for medical reasons we attempted to moved hotels.We were refused a refund from the receptionist so I requested this be escalated. They finally and correctly agreed to refund the remainder of booking (honourable) Sadly the receptionist that dealt with us was ill tempered, unprofessionally dismissive and aggressive. After returning from our morning out to collect our things we were horrified to discover our personal items had been tampered with by a disgruntled staff member! Including our toothbrushes along with a cluster of pubic hairs stuffed into my wife’s face cream! I did attempt to resolve this issue directly with the hotel before publicly sharing this but I was dismissed. Saying that the other receptionist couldn’t do enough and was very polite and approachable. The hotel is in a great location and the rooms, although small have been made to a nice standard. I’m sure this would have been a lovely experience in winter or in summer with working air conditioning and no issues or complaints. Just pray you have no issues as you may be met with disdain, contempt and greed apparent with this owners responses!

Very kind and helpful staff. Wonderful location, close to everything!

Perfect, wonderful experience, excellent 10/10. Room is super clean, comfortable beds, great staff, great breakfast. Highly recommended. Will stay here again.

The room is very clean and nice! Staff is friendly and helpful

We always got a smile at the front desk and the service was perfect!

Room was kept very well during my stay

This was an ideal home base for me and my family. We booked a family room, and my 2 daughters enjoyed having their own twin sized beds. My husband and I enjoyed the welcome gift of Prosecco on ice, and the staff was very helpful in recommending restaurants and transportation options. We were initially concerned about the location seemingly farther away from the city center, but it was very convenient. St. Marks square was an easy walk, and water taxis and the water bus were just down the alley. (Note there is no elevator, but we didn’t find that to be an obstacle.) My highest praise is for the front desk gentleman who discovered I had left my purse in the lobby after we checked out. He literally ran to the water bus and handed it to me just minutes before we boarded the boat. I don’t know what I would have done if he hadn’t found it and chased us down. It had our passports, etc! Thank you for your kindness! Highest recommendation for a family stay!

Everything about this property is 10 stars from the location to the cleanliness to the staff. Everything is amazing. The gentleman at the front desk was beyond helpful. The location on this hotel is perfect right in the corner of Piazza San Marco.

close to food options and the boat docks

Rrrr

We were in the renovated part of the hotel, which was very nicely done. Small, but nicely appointed, very efficient and immaculate. Very comfortable bed and linens. The staff was extra helpful and accommodating...wonderful hospitality with a prosecco welcome! The location was great with easy access to the waterways - very close to the Bridge of Sighs, St. Mark's but the room was very quiet. Would suggest getting a private taxi instead of the public ferry. Be aware that some of the rooms have many stairs.

The Gradio, at the front desk is fantastic! He is very helpful and gave us great suggestions for tour and dinner. The hotel is very clean and elegant. I would definitely stay here again.

We enjoyed our stay here- we only stayed for one night but it’s in a great location to everywhere we wanted to go! The front desk staff were awesome and so helpful. We would definitely stay here again.

BEWARE: If you book with a third party you will be assigned this hotel's smallest rooms, in the annex next to the main hotel. Though clean, these rooms are TINY with very cramped bathrooms. The hotel staff told me I can get better rates, and the larger rooms if I book directly with them. Also, only book a refundable room. I got my dates wrong, and booked a night too early with a non-refundable room. Within minutes I contacted the hotel to fix the error and they would not work with me. I had to go through Expedia and engage in lengthy chats. I finally got Expedia to promise me a refund, in writing, which was to be issued after check out. It's been several days and still no refund has arrived.