The dog run was big, but littered with construction materials. Otherwise everything was perfect. Everyone was friendly and helpful. The room was very clean and comfortable.

Have great dinning options close by hotel

OK

The area can be a little rough in its demographic...but the hotel is very nice

Unsafe poor location

Was discriminated

Excellent service, rooms clean, bed comfortable, bedding excellent.

The staff was very friendly and helpful.

Excellent first impression thanks to the pleasant staff.

Very quiet & had a great sleep on a comfy bed. Ate at the Whitespot which was good as well. No options for just coffee & toast on the menu.

Easily accessible

Very nice clean hotel. Check-in was easy and received very friendly and helpful service.

The beds were very comfortable and we enjoyed our room. Renovations were ongoing, so the pool was closed. There weren't too many inconveniences with the renovations. Staff were pleasant.

hotel under renovations

pool is under refurbishment without notice, false advertisement on google review pictures using the local aqutic centre photos

Property was under renovations

staff are good

Jack at front desk needs a mega promotion. I think i was on an episode of Secret Boss. He is on top of everything.

The property is currently under renovation. The space is chaotic. I could look past this, but for the fact that I was not made aware that the accessible room that I specifically selected over a month prior with roll in shower was not an available because the entire floor was being renovated. I was switched to a regular room and only found out upon entering the room. I was 8 hours from home without the ability to take care of the most basic needs. At first they merely offered an apology and refund, which did not address my MAJOR vulnerability. I asked them to find me another room that was accessible elsewhere. In theory they did do this. They booked me at a hotel owned by the same owner, in an “accessible room”. There the bed was too high, the roll-in shower was up a 2” step, and the sink was not accessible at all (obstructed by the toilet and not wheel under). You should not list these rooms as wheelchair accessible. It is negligent. The front desk staff did their best, but this was a traumatizing experience. I got zero dollars value for the money spent. I’d give this experience a zero if I could. I will never book with these two properties in Kamloops again.

I find the wifi is not good, every time in the rooms. But the front desk staff were excellent, and it is so convenient when you have a flight to the airport.

When booking this property location is not the one shown on the map. Also extensive renovations are being done.

Its really hard to rate this hotel, rooms under renovations and all the new items that they were in the lobby and hallway and banquet rooms

No electricity from midnight to morning. No one help. The reception cannot connect by phone or cell-phone. No elevator.

Good location near restaurants and shopping, easy parking. Comfortable beds. Pool area was under renovation as well as 4th floor.

Friendly staff. Clean room and comfy beds.

I have no complaints about my stay - great, friendly service (Jack at the front desk & Mars in White Spot pub), room was very clean, I requested a few things and they accommodated me which is nice. I will continue to stay at this hotel in the future!

Unfortunately we couldn't use gym and seimming pool due to renovation but otherwise we are satisfied with our stay.

Everything about our stay was amazing. However, I was a bit disappointed that the pool was under construction. I’m an avid swimmer, and I had planned to swim in the mornings and in the evenings and then have a hot tub. I was there for work and family so we enjoyed the white spot restaurant and being across the street from the venue where I was speaking.

Only stayed for a short overnight, but staff member at the front desk was very nice and went above and beyond. Room was nice and clean. Overall good experience!

Worked for our plans

Great place to stay if you’re catching a flight. The shuttle service is very reliable and it’s minutes away.

So close to the airport & offered a shuttle.