Wanted to stay at a safe non smoking space.Was told upon check-in that it is a non smoking, service animal only establishment.Checked into a double bed room only to open the room door and be hit with the very harsh smell of cigarette smoke. Looked around the room and seen that although beds had been made, there was cigarette ashes on the floor between the two beds.Immediately went back to front desk. Asked for another room. Between the new manager and staff there was confusion over what other room to place us because they were oversold according to the manager. Manager went to see if room 134 was cleaned and as she was doing that the other staff member went ahead and gave us room 131. Wrote 131 on our key envelope. Proceeded to go to that room and met the manager in the hall she took us to room 134 even after we said no it’s 131. Tried the keys to 134 of course did not work but also did not work for 131. She let us in and said she was going to go fix our keys. We prepared to get ready to leave to go to our event, Waited about 30 minutes, Still no keys. Had to go back to the front desk to get keys And left to go to our event. Came back around 11:00 PM Only one washrag, three towels, one hand towel. How were we going to both wash with only one washcloth?? Thankfully I packed one to remove my makeup and used that. Left the next morning back to our event can back not a single clean towel was changed out and no cleaning staff came. Terrible experience and I need moreroom 2write.

The room was clean and everything worked fine, but it was nothing special. When I arrived I had to wait 20 minutes for the clerk to come back to the front desk. The lobby was small and sparsely decorated. There were limited places to eat and when I went to Ziggy's it was already closed. I went there for breakfast in the morning and it was delicious. I will probably not return to this hotel. I have also stayed at the Lamplighter North and I do prefer it over the South location.

This stay was honestly horrible. Our room had not been cleaned properly, the cable box didnt work, there was no remote, we were missing 2 light bulbs. There was no shower curtain, kept having plumbing issues and the toilet wouldnt flush at all. The towels were rusty colored. When i went ask for more towels and blankets i was given 2 towels in the same condition and was told he'd have to see if he could find another blanket. There was a gentleman in front of me that needed more toilet paper and was given one of the huge rolls (like used at Wal-Mart) and was told thats all they had.

There was hair in the bathtub the ac didn’t work overall, a bad experience

The first rooms were dirty not cleaned. Blood on sheets. The smell of different types of smoke was awful. In a hall that said no smoking. They gave us new rooms. They were a little cleaner but still went to Walmart to get stuff to clean the room. A dirty bath towel was on back of door. People living in the place hanging out … There were dirty needles in the parking lot.. Staff was nice but left a lot to be desired.

The pool was not avaliable for use. The room smelt very badly of chemicals. It was the nastiest hotel I've ever stayed in... while eating breakfast the people at the desk spoke about asbestos in the food came from bags. He just dissed the food the whole time. I regret staying here

We checked out as soon as we checked in and see the room. I need a full refund for this booking. The bedsheets are dirty, it has hair and black speckles of dirt on them. The carpet haven't seen by any vacuum. The coffee maker had molded used coffee.

The ac cover fell off the ac unit.