Great location

Very nice property, parking is charged unfortunately it’s not clear on the web site. Also a refundable deposit of £30 is payable, returned after 10 days!!

I thought the staff were lovely ,the receptionist Ellie was a credit to the hotel .

Locality and staff

Extremely hospitable night manager, excellent breakfasts, clean room, lovely spot.

Staff extremely helpful especially with transport as buses were being diverted due to roadworks.

i’m so glad i decided to book this hotel for a few days break. the setting is amazing along side the river. from the moment we arrived until we left every member of staff that we came across, we’re so friendly and couldn’t do enough to help us. which unfortunately is not the normal nowadays. the rooms are spotless and cleaned each day. all in all a hotel that i would recommend to anyone. Tom

Nice room but small.

The welcome was good, the room clean but small.

Room hot and stuffy and small

Nice place nice old water mill nice staff wifi was good yes I liked it

Beautiful place to stay, lovely reception from all staff. Very steep stairs to room.

We had a superior twin room but found it very cramped, not much storage and only 1 chair. It was very hot and when we asked for a fan we were told there wasn’t any and they didn’t advertise the hotel as having air con in rooms. We had a balcony door but couldn’t open as was above the outside bar area where we had the pleasure of inhaling everyone’s smoke. We were given a fan the following morning after stating that they may find us passed out on floor! We ran out of the one toilet roll we had and on asking the male cleaner for another one he actually went and checked the toilet before giving us a cheap toilet roll. Breakfast was lovely and the surrounding scenery of the hotel was beautiful but with the experience we had we will not be returning.

Historic setting of the property was unique.

The hotel staff were excellant very friendly very helpful giving us advice on places to visit The food was excellant from breakfast to evening meals which were good value for money The hotel was a little tired it needed a little upgrading with the paintwork the room was not very big but that wasn’t a problem We would recommend it because we felt comfortable there and the surrounding area was beautiful

Beautiful setting. Looks a little run down but don’t be put off. Room was small but spotless and the breakfast which was included in the price was fantastic!

Friendly staff, clean and comfortable hotel. River view rooms are a little noisy with the water wheel but this can be turned off if necessary. Nice breakfast options, quality ingredients. Evening meal choices were a little limited but reasonable priced.

The most beautiful hotel I have ever had the pleasure of staying in. Easy and convenient public transit into the city centre with two bus stops within five minute walking distance from the hotel. The restaurant was delicious and affordable. Highly recommend

Furniture is new and modern,mattress is firm and very comfy, toilet is spacious and mirror with build-in light, housekeeper is nice and helpful, receptionist gives precise travel information. we attend breakfast late, but waitress very helpful, omelette was served as order to made and of good size, ingredient is fresh but a bit overcook.

Overall facilities are dated and needed refurbishment, eg door lock and shower tap are tight and are difficult to operate. Also, be careful with parking there. I did pay the parking fee at check in but received a letter of fine one week after my stay claiming I haven't registered and paid. Even though I made the appeal, I received the 2nd letter stating they will lower the fine from £100 to £20. But why should I pay the fine given I have paid parking already. Then I called the hotel and asked them to clarify with the parking management company and finally it's sorted out. Honestly, the experience is not good and I won't stay here again. However, the restaurant is worth a try without staying in the hotel. Both dinner and breakfast are good, very delicious.

Was an excellent stay.

Beautiful hotel for the price. It's in a stunning location, the staff are incredibly friendly, it's clean, and parking was great. Would recommend.

It was nice it had parking, tight but manageable. Hard to keep the water in the shower. Slept very well in the twin beds. Liked the view of the mill wheel and the white noise it provided. The eggs Benedict were tasty if cold.

Lovely. , can recommend.

In the past i have stayed in the main building and had a good experience, this time i was in the lodge as they call it, which all in all was very poor, very small, alot of things didnt work and it was pretty grubby

over all it was fine

Beautiful area. Basic hygiene very good. Older separate building needs maintenance. Would come again.

Lovely hotel right on the river got a working water wheel, the staff were very friendly the breakfast was amazing, the room we was in was lovely but a little too small there was nowhere to hang anything and no drawers to put clothes in But we managed

Very welcoming and comfortable a lovely stay. Great breakfast.

Very pleasant stay. Comfortable bed. Breakfast was good.

CRAMPED! I booked a superior double room. The room was so small we could hardly move. I assume room measurement on web includes bathroom. The small cupboard was stuffed with a safe and ironing board so only room for one hanger. Only one drawer (other occupied by their hair drier)The "river view" included a dingy car park. The toilet seat was stained yellow. The soap dispenser next to the sink did not work so we had to use the identical one in the shower. Access to room only via steep stairs.

Stayed in what was effectively the annex part of the property. Room was clean and well maintained. Parking is on a first come basis but seemed to be a reasonable amount of spaces. Stayed a couple of nights as was working in the area and would likely choose it again if working here again.