We had a wonderful stay and especially enjoyed the pool facilities. We will definitely be back soon!

I've stayed 6 or 7 times at this hotel this year alone but loyalty counts for naught. I was given a room the size of a closet that had a faulty air conditioner, no shower curtain to speak of and a television that turned itself on at about 7.30 every morning. Paid over £100 a night without breakfast or parking. Saw a receptionist when I left who I know from before and was told they could've changed the room but the manager the day before said they were full - lying toerag me thinks.

Room was excellent and clean, great facilities, well decorated, and nice breakfast. Service was friendly and helpful. Would stay again.

Good family friendly hotel close to all amenities and beach. Great indoor swimming pool

The room was good, the only problem is the kid's bed are terrible, it was not even and uncomfortable to use. View was good from room to the sea.

The only issue I had was the walls are so thin I could hear the man and woman in the next room talking very loudly. Also they kept banging the doors. This led to a bad nights sleep.

This was my 5th business trip to Bournemouth and the best hotel I've stayed in.I will definitely stay here again.

The car park was very busy, we struggled to get a space but, location ws great and room comfortable.

Enjoyed my stay at this hotel. There 4 concerns of why I wouldn’t stay here again. 1. The hill to walk up the hotel is very steep and push a pram up it was painful. 2. The rooms don’t have A/C and get really warm, I can’t imagine what it would be like in the summer time. 3. The hotel only has one lift, the door opens and closes very slow and if the hotel is busy you have to wait ages for it. The lift is very small so very hard to get a pram and two people inside let alone a suitcase too. 4. In the morning blue sacks of fresh linen is left in the corridor so you can’t push a pram through it so I had to move them myself. The positives The staff are so polite and professional. The hotel is clean and food was nice. Breakfast is very nice and by far beats anything from a chain hotel. Room size was big and adequate as advertised Points to think about: We were given a room at the front of the property and the road outside and people loitering outside was noisy and disturbed our baby sleeping. Families with young babies or toddlers should be given a room at the back of the property so it’s quiet. The continental breakfast area is situated by the door that waiters use to take in dirty dishes and take orders to the kitchen. This area became very congested at times with guests waiting for their toast or getting a drink. It may be advised to move it to the wall opposite to not interfere with the waiters/waitress trying to do their job. Overall it was ok.

We had a really nice stay. The only reason I haven’t rated as 5* was due to the fact that the beds and pillows (in our room at least) were really hard and not particularly comfortable. We didn’t sleep particularly well and woke with sore necks and backs. Other than that we had a nice 2night stay.

Was a lovely stay. I can imagine if it would have been a busier time then it probably would been noisy and a bit crowded due to space and walls being thin but as it wasn’t, it was a comfortable stay! Staff super helpful! Would return.

It is a very clean and beautifully decorated hotel close eto the sea .Food was lovely and reasonably priced

Very nice staff, quiet room, good bed, bar with long opening hours, very good breakfast with a large selection of hot dishes

Very pleasant stay, room was a decent size, clean and comfortable. Pool was small but perfect for our needs.

Warm and comfortable stay. Some outside noise, but that was minimal. Lovely breakfast included.

Our stay was very nice although very short, the pool was lovely, small and I don't think I woud have liked it if there had been more than the other couple there but luckily there wasn't anyone else. The breakfast was lovely and lots of choise. The only thing I was not happy about was having to pay for parking - my mistake when I asked for parking when I booked it, I assumed parking avalible meant it was free on site - it's not, it's £12.50 for and underground parking area at the back of the hotel which is quite creepy at night for 2 women to be getting there bags out of and trying to find the way into the back entrance of the hotel. Also don't open your boot - it will hit the concrete roof.

Lovely hotel; friendly staff, lovely decor. Very hot in the rooms even with the radiator turned off, windows open and fan on. Better than being cold in February though certainly and not a deal breaker! Would book again.

Decor in the reception area, bar and restaurant are very decadent which makes a very nice space and atmosphere, along with the outside seating areas reminded me of abroad holiday hotels. Breakfast was very good. Disappointments: - No warm welcome on arrival and check-in. Surprised that you had to book a time for breakfast & would have liked information on arrival eg. have to request the sauna to be switched on, as well as receiving the leaflet with the key. Very shocked to find extremely stained pillows with no protectors - There was no apology or conversation from the Hotel Manager when he delivered new pillows to our room - Only one of the new pillows was unstained. Leisure facility - No lockers to keep belongings forcing guests to take them into the pool area - No proper seating only a small bench provided, which was being used by guests to keep their belongings. No accessible drinking water (should be a must with a sauna), no clock & beach balls etc & jumping in should not be allowed. Overall stay was pleasant but not relaxing as we had hoped.

Excellent value for money. Very good breakfast.

Hotel had a good location and was done up nicely for Christmas. Room great but did not have a safe.

Lovely hotel especially for families. Great facilities and very friendly staff

Staff were so friendly, all areas of the hotel were clean and the pool was lovely, no negatives at all.

Hotel is clean and well kept. Nice to have a pool and jacuzzi on site which were free to use. Only let down was room was so incredibly warm. Even with the air con on. Couldn't leave window open as was too noisy to sleep. Made for uncomfortable sleep. Also, while breakfast was nice the "full" English wasn't full. A quarter of a tomato, one slice of bacon and a small slice of black pudding was a bit disappointing. Well cooked though and nice dining area with good service. Quick and easy check in and great service, and very clean.

So close to the water , but the streets behind the building appear very scary at night.

We think we have found our family regular place to visit! We have two young girls so booking the family suite we were not expecting an extra room as part of our main room, the girls loved their bunk bed room with tv! Our room was beautifully decorated and a lovely modern bathroom. They had decorated the hotel in and out like a winter wonderland. The furnishings, reception, bar was very smart! And the breakfast! You choose from a great menu, freshly heated croissants and the Dorset breakfast was Devine! The kids loved the swimming pool, warm jacuzzi and sauna. Had the place to ourselves as a family. I get the impression that there is a lot of love and attention that goes into running this hotel. Anything we asked for was no trouble. Parking is very easy you pay £12 a day but it’s so easy and lots of spaces. The beach is a 10 minute walk and the town with its gorgeous winter gardens is 10 minutes the other way. This hotel is so close to everything. We love Bournemouth and love this hotel - we have already booked for summer and can’t wait!

We stayed two nights Sat and Sunday, Saturday night was loud (must have had a party on) we could hear thumping from what was probably the music and the guests were shouting and slamming the doors regularly till about 01:00. In our room we could hear a either a extractor fan or a air con unit all night (not constantly but regularly) The Sunday morning breakfast was very busy but the staff were fantastic and the food was well cooked and tasty, unfortunately Mondays breakfast wasn’t the black pudding and the hash brown was rock hard and overcooked but the rest of the breakfast was good. My partner had the pancakes which said came with bacon but it didn’t and we didn’t see anyone till we had eaten our food. The property is close to the seafront and close to the town centre (on top of a steep hill) Woulds’t say it was a”signature” collection hotel as a few things were needed, most hotels we’ve visited have a pen and paper or tissues n the room this didn't. Found a fake fingernail in one of the draws, the walls and carpet in room had a few stains. The double glazing wasn’t the best could hear the banging of the bins from the kitchen in the evening. Didn’t get time to use the pool area so can’t comment on that. Probably wouldn’t stay here again if was in the area lots of other hotels in the area.

Fantastic room and very clean and tidy! Breakfast lovely and staff friendly. Thank you!!

Lovely stay, only for one night but everything we needed!

Not clean, carpets dirty

We enjoyed a clean room, nice health suite, brand new bathroom, laminate flooring instead of carpet. A musty smell pervaded the room the whole time even with open windows. Charges for breakfast are unreasonable and unjustifiable, we went elsewhere for breakfast.

We had a great stay. The hotel is lovely; nicely decorated, excellent facilities, very convenient, great food and friendly staff. What more could you ask for!

Very nice stay. Staff and decor excellent. The bedroom and bathroom were very hot but a fan was supplied for the bedroom. We found the pillows a bit hard and would have liked a shelf over the sink and glasses for toothbrushes but otherwise all very good.