Average Hotel. Not great surroundings.

The room was clean and in good condition. The breakfast is good. The staff was attentive.

Rooms were nice and bed was comfortable. Smelled musty though. Staff were friendly but check in was slow. I thought breakfast would have more options. Place was clean. I would stay again

This hotel was very nice. Love it

Good location, worth value and excellent customer service.

1

Place looks and smells run down. Nothing like the pictures. The location is ohhhh Kay. I wouldn’t walk around at night.

Personally disliked the smell when walking into the property otherwise it was ok.

Personally disliked the smell when walking into the property otherwise it was ok.

Fabulous.. perfect. Great location . Great breakfast. Friendly staff ! Room clean. We will be back!

Good option and convenient.

I stayed a month here recently and the staff was SUPERB!! I am a recent amputee & this was my first solo trip and although I have stayed in Cancun many times before this was a first at a hotel downtown. The pool was very accessible, the restaurant had some great specials (just wish there were more traditional Mexican options) but they were very accommodating. I had a regular room and was able to move about comfortably. The housekeeper on my floor (2nd) was terrific. Room was always freshened and I appreciated the towel characters (yes I tipped her). The area around has good restaurant options, Walmart, Plaza Americas & Chedauri are all within walking distance. You are approx a 10 min Uber ride to the beach. My only 2 complaints I have was there is no microwave in the room (even though the website says there is) but you do get a small fridge and the air conditioning did not work for my last 10 days. You also are provided bottled water daily with your housekeeping. In addition I met some awesome guests from various parts around the world (a few will be life long) so that’s an added bonus. Thank you Guadalupe, Mario, Diego, Gilberto, Ricardo and all of you made my trip very memorable.

We only stayed one night but the property definitely served its purpose. The rooms were clean and comfortable, the shower water pressure was pretty low. The breakfast buffett was a great start to the day. We were able to walk to the mall that was just 6 minutes down the street with no issue. The property is a tad dated but nothing crazy. Free parking in the underground garage. Would stay here again.

Great service.

Amazing staff but facilities are dated and room was noisy. Our room looked like recently renovated but AC was through a noisy portable unit. For a brand name hotel we were expecting a more standardized facilities.

We stayed there for 2 nights and felt very inconvenient. When we informed the reception, a person came after so long checked something (didn’t solve the issue), said he would come back in 5 min but never came back. It was very hot and couldn’t sleep the entire night. We were shifted to another room the next day because of that but it was really disappointing.

Everything great, just the FAN AC its extremely noisy and I do think by the good hotel they are can be exchanged for a minisplit AC.

Clean and comfortable.

The staff were very friendly and did what they could for an enjoyable stay.

This is a definitely not a 4-star hotel, 3-star at best. The room was adequate but noisy, I could hear the room talking next door so very thin walls.

Woman at the front desk was just okay, not very friendly. The guys at concierge were very friendly and helpful (motivated by tips obviously, lol). We reserved a king size bed and was assured by receptionist at check in thats what we were getting, but when we got in the room, we had dbl queens. Shower was dirty with calcium and water spots built up, and no hot water, just luke warm for both nights we stayed. We dined in the hotel restaurant our first night and although we were the 2nd guests to arrive, no one would take our order even though there were 3 waiters standing around looking at us. After about 15 minutes, they finally took our order, but did not serve our drinks or the chips and salsa for another 15 minutes until we asked if we could at least get the cokes we ordered, as well as our margaritas. Never did get chips and salsa, and meanwhile 4 other tables who came in well after us were served drinks and chips promptly within a few minutes of arriving. After finally complaining, the waiter apologized, saying it was his fault, and he messed up, even though he kept looking at us and walking past us numerous times to help other tables. It took almost a full hour to get a couple of tacos with no drink refills. This was not the Marriott we expected and we will definitely steer people away from this location!!

This spot is very convenient to everything you will need. Staff is very helpful & friendly (thank you Guadalupe at the front desk you made check in lovely & easy) and rooms are as pictured and clean, beds are comfortable. Only thing I would have liked to see was a better selection of authentic Mexican dishes offered on the menu in the restaurant. I would absolutely recommend this hotel & location to others.

Staff was exellent and the breakfast is absolutely delicious and fresh.

Comfortable, Vans, quiet hotel good service

The property seems to be old. The room is not sound proof so you will hear a lot of noise specially on weekends. The staffs are good & helpful. The location is good.

It was a very nice looking facility with a few drawbacks. The hot tub is cold and maybe not even advertised as an amenity. I couldn't understand why no face cloths at all. They did bring two asap. Biggest issue was a quick shower with coolish water 2 of 3 days. Hot seemed to vary and only one day was it warm enough. Room was very quiet.

The room was clean, the staff was very nice and helpful. The breakfast buffet is very good consisting of traditional American and Mexican dishes. We stayed there at the start of our month long vacation and returned at the end of the trip as well. Highly recommended.

It was not as good looking as the pictures. Way too expensive for what it was

Good location but property is pretty run down. I had a terrible nights stay where I could not sleep due to their service room making so much noise I could hear into my room. They offered to let me switch rooms but all other rooms were equally noisy there was no point in moving. Would not stay here again.

This property is located close to a good number of restaurants, and the hotel rooms were alright (at first glance!) .. But when we settled in for the night, we realized that there were bed bugs!! Could not sleep the whole night:-(.. The next day was yet another surprise.. There was no hot water in the bath and we had to manage with cold water instead. And this was not a one day problem but an issue on all the three days we stayed there:-(. I also believe there was black fungus on the ceiling! I just wonder how this property has gotten a 4 star rating..

Hotel is lovely, only downside is walls between rooms are very thin. Also the toilets are hard to flush but I believe this is a local area rather than a hotel issue.

Definately not a 4 star hotel. It is old and smells like dust. There was mold in the shower.