Construction work at hotel at 11:30 pm-3:am,toilet seeping water. Rain water coming in from sliding glass doors, hot water takes 10 minutes to warm

The Air conditioner did not work. The room was starting to mold. We changed rooms and no mold but air conditioning barely working. Bathroom was in major need of repair and upgrade. Property could be great. Needs a renovation. Staff was very nice and accommodating. I ended up leaving and finding a different hotel.

Hotel was noise due to construction

The hotel was good overall. We were placed in the left side the building where there is construction going on. It’s obscured with a high fence. The gym was nice and air conditioned. The staff was nice. The breakfast was good.

Overall, a good place to stay. The hotel is centrally located, rooms are clean, staff is friendly, and had a delicious breakfast at their restaurant. They keep your luggage at the concierge if you check out and you have a later flight. Parking is free.

My experience was not as good. Room had several hairs all around the floor and shower, there was also a skein of hair in the bathroom can. Parking is really limited to around 8-10 cars, so you will probably have to park on the street; in that sense information about the hotel is misleading. In other less important things, TV only has open channels, so there’s about 11 to choose from with really low quality of image and content. On the funny side, there are a pair of lamp fixtures just above the head of the beds that I just couldn’t find the switch to turn them off; even taking the general switch card out.. That will be one of life’s mysteries! Staff was kind. Anyway, Wndham hotels are banned for me now.

What a terrible experience. Lets start (i) reception lack of enough personnel, only 2 people at 10pm, they were clearly exhausted and in bad mood (ii) the room was disgusting, we found 2 cockroaches, the room was humid and full of moths, the ac smell terrible. (iii) we got another room but it wasnt better, the shower had mold and we found a tick. (iv) next morning the restaurant ran out of coffee at 9am, yes they ran out of coffee. Simply the worst hotel ever! Avoid it at all cost

Never staying at this hotel again! Upon arrival the front desk informed that they had to downgrade our room type - we asked for a compensation or reduction in price, but they just said no "these things happens" Room is old, full of mosquitoes, needs renovation and an in depth cleaning. Some staff members were very rude. Ordered a coffee in the morning, it took 20 minutes. Located close to the paseo, but not ideal location (very dark to walk back to hotel in the evening)

Excellent

This was a very mid hotel. Nothing special, restaurant food was below average. The staff was above average. The room was below average

Construction noise going on from 8 am to 5 pm. Restaurant food and service could do a lot better. Front desk service was great

Greta place

This was an adventure. There was a storm in town the day of checking in, hotel lost power and had to wait 30min to get my room, before I realized that due to the outage, there was no water either. Merida that day was around 100 degrees. No a/c and no water at all. Although room was in order at a glance, the floor was dirty and dusty. The sink was clogged and water had no pressure in the shower. Power outages are so common in this hotel that the day of checking out, there was another outage. They could not check me out, no internet, again no water and no electricity. They say it is not their fault, but it is unbelievable that there is no a power backup for basic stuffs like going to the bathroom. It seems like every time it rains, they will have same problems. PLEASE DO NOT STAY IN THIS HOTEL. Believe me, this is the WORST hotel, I've ever been.

Friendly staff, went out of their way to help me find a laundromat that worked on a weekend. The only complaint I have is that they would only leave us two towels every single time they cleaned the room, even though it was four of us -- had to request two additional towels every day.

The property was dirty and the beds were infested of bedbugs. I’m very disappointed of the services. We booked 3 rooms for the family and all 3 rooms were infested and dirty. Management was not helpful and they refuse to accept the issue. They offer to steam our beds but it was even worse. The room was more filthy than the ones we came from. Human hair in sheets. Mold in the bathrooms and stunk horribly. Boy at the desk said we brought the bed bugs and said he would sue us instead of being helpful. I don’t recommend anyone staying.

I caution staying here, while the location is okay and the front desk staff is nice the management is awful. Stayed here in a "suite" The room was not cleaned on arrival ... had a funny smell from one of the bathrooms opened the toilet and you can guess what was still in the toilet from the previous guest stay. I was disgusted and ask to change rooms but this was not offered. The plumbing is bad and the shower doesn't drain. The jacuzzi tub didn't work even after maintenance came. If you think that was it there was no security lock on the door as shown and one of the cleaning staff entered the room late at night without permission while I was sleeping. Things do happen but what makes it worse is nothing was done to rectify these problems. They lied to hotels.com and said I was offered another room. Who would deny a new room with these issues? Will never stay here again the whole place needs an overhaul.

Loved the comfy beds, starbucks on site, and the staff is really friendly and helpful

The maintenance of the facility could be improved. For example, the smoke detector in room was missing but the mount was on the wall. An addition of a bar fridge would be nice for cold beverages.

Nice building, quiet and in great shape. away enough of busy area but close enough to walk

The building needs a remodelación, all the furniture and the elevator are so old. The sheets and towels were gray and old. We don’t enjoy the night we spent there.

The bed was nice. The elevator did not work.

The propery was top notch,staff was very kind and helpful area is clean walking through a 3 mile radius i found it to be safe and clean friendly lical

Excellent service

The room was was comfortable and nice. the staff was horrible. no personality and rude. Customer services is obsolete at this property.

Nice hotel. Could use a nicer restaurant in the lobby. The room was beautiful and clean. Staff was friendly. No English channels or minibar in room. The pool seemed nice, however it was green during the time we were there and therefore did not use it. Overall my stay was great and I would definitely stay again!

El hotel, muy cochino. Cómo no tenían disponibilidad, metieron otra cama en un cuarto para cumplir con mi habitación doble. No cabían ni siquiera los buroes. Estaba en terribles condiciones.

All staff were very friendly and helpful. My only complaint is the lack of water flow in the showers. Need more water to shower!

No hot water for 3 days, Safe box not working, even missing key #2 Had to leave earlier than planned

We arrived on Friday at 5 PM. We were told that our rooms would were not ready as they still had to be cleaned and sanitized. We went to dinner, returned at 7:30 PM and were told that our rooms weren’t quite ready. We waited for a bit and then told that our rooms were ready. Upon entering the rooms, they were still dirty. Hair from whomever stayed there previously was still on the bathroom sink. Trash had not been taken out etc. The rooms were not cleaned and the beds were not made the following day either. Tried to call the front desk but the phone in the room didn’t work. Needless to say, we left and found another place after the second day.

It was clean and comfortable

The property is old and in a very bad condition. It seems like maintenance is something unknown in there. I didn’t event stay in the hotel, because My husband have an asthma condition and he cannot stay where there is a lot of dust. On top of it when I told them that I wouldn’t stay there, but looking for some other hotel they refused to refund me the payment whic I already had paid for three nights. I recommend not to stay here for anyone else.

Cozy rooms with warm and professional reception.