Stayed with family (with a teen and a tween) for bank holiday. Great location for transport, restaurants, West End plays. Book for the pool but it wasnt overcrowded as a result and kids loved it. Food was ver good, both room service and the breakfast. Staff were really helpful and delivered excellent customer service.

Comfortable stay, great pool for parents and kids, convenient access to tube, river walk, Tate Modern, and lots of pubs. Food was not great; get food out if you can.

Had a wonderful stay ! First time across the pond, and can’t wait to return. The staff went above and beyond accommodating our needs. Really felt sad leaving !!

Great place to stay when exploring London

Our room was super tiny. We had a horrible view and it just felt very cramped.

Near by many locations by walking

Short walk to nearby tube station. Great restaurants, pubs and cafes nearby.

Finding a family room with two tall teens is getting tricky but we had enough space here and the single beds were comfy and big enough. Bottled water, real milk, tea, coffee and biscuits in the room was all a great bonus. As was the decent wifi! The bathroom was a little odd since it is separated from the room by a mostly opaque wall but we managed!

This property is walking distance to the bridges and Thames. You can see London Eye from the bridges. The property was very clean, felt safe and has friendly staff. The gym and pool facilities were also great.

Good location great staff and decent rooms

Our stay was wonderful as usual. Second time staying with my family ans we would be back again.

Book a hotel with a pool but it was very cold, my daughter was shivering. It can also only have 14 people in at one time. Not ideal when it has 100s of rooms.

great location and service

Slow checkin, very bad water pressure in room, poor quality breakfast and bad housekeeping

This was our first time staying in a European hotel. I had read that most European hotels were smaller than American hotels. While the room wasn't large, it certainly was large enough for our family of 4 to sleep comfortably. The bathroom was spacious as well. We were particularly happy to find water and snacks available in the room. The hotel is situated in an excellent part of town that is walking distance to The Queen's Walk, and other tourist friendly attractions such as the London Eye. We enjoyed being able to walk everywhere! The pool is small so we had to make a reservation to use it. However, the reservation process was super easy and I was able to swim and use the sauna after a long day of traveling.

Nice room, nice breakfast, good location, friendly staff.

Front of house service amazing. The bathroom has opaque glass into bedroom so if sharing with family, they can see you in the shower/toilet...really very poor design

This hotel was similar to most hotel but there's a full bar and restaurant. Food and drinks we delicious and we loved the shower. Hotel is near two train stations and not far from London Eye. There's a park near there which i highly recommend if you like nature. Would stay again.

Not the traditional style, in my opinion the bathroom design hasn’t enough privacy if you are staying with kids

Our stay was lovely. It was booked very last minute, but we were very pleased. We were upgraded to an executive room and it was beautiful. We were exhausted and it made all the difference to have a clean, safe, and quiet place to stay!

Great property. Easy to get to everything by the tube and walking to the South Bank. Staff was wonderful and helpful.

Very nice hotel close to the heart of London. Easy walk to and from Southwark Station. Very accommodating staff, very accustomed to traveling clients.

Front desk staff was really helpful and courteous.

Toilet stopped working frequently, had to call them twice to get it fixed. Shower kept getting clogged.

We didn't have the greatest stay at this hotel. It's clean, looks nice, good location. But the processes of booking a pool time, and using an app for everything was annoying. It's nice to have the option but it was basically mandatory. We hadn't eaten so we decided to get room service. Used the app and waited. After about an hour of refreshing an app that just said our order was "pending". I called the front desk to ask about our order. We discover they somehow didn't see it and said it would be up to our room soon. After 1 hour and 45 minutes we finally got our food. We got a small "sorry". Food was good the first night but the breakfast was chaos. That's the only word i can use for it. So many people and the space isn't quite big enough. Things weren't being refilled very fast, we went up a few times to find trays empty. It tasted good but we honestly couldn't wait to get out of there. To much stuff scattered across a small room with way too many people. There was even a notice by the elevator that the breakfast is busy and recommending to order room service instead, which obviously is in our experience unreliable. Now heres the final bad experience. On our last night just as we were about to sleep the fire alarm sounds. We quickly get out and discover there was actually a small fire. We were allowed back in after 2 hours or so outside. Not hotels fault, but there weren't enough emergency blankets and little instruction. Scary and they were ill prepared.

I was out all day They did not make my room. I left shopping in the room and it was missing after the room was serviced. I told the manager and had a completely indifferent response at the beginning. At the end the matter was never resolved. Terrible Management!

I like it

Very nice place and excellent location.

Check in and check out was painless. Staff friendly and professional. Small room for being a “superior room”. Location not to far from tube or train stations. All in all ok.

Great central location walkable to many London attractions, tubes and buses. Clean rooms with nice amenities. Staff offered excellent service!

A great hotel, 2 mins from Southwark St tube but in a nice, quiet area. The room was fairly spacious and functional. The only downpoint was the shower which wasn’t great and was quite confusing and stiff to operate, but everything else was good. Decent sized fridge, big tv. Reception staff were really helpful and the kids loved having the swimming pool.

Wonderful place to stay only stayed 1 night before we went to Heathrow but best hotel I’ve stayed in for a long time