the staff is very helpful

I've always stayed at Citadines Uplands when I'm in Kuching as I prefer a serviced apartment to a hotel. It's ok if you are not looking for luxury. Just make sure you are not given a room on the same floor as the pool .and overlooking it.

Good location. The room is a bit too old, bath tub handle is rusted and disgusted me. Also the pools ladder, it almost slit open my daughters foot with the rusted nail.

1. The hotel is old and in need of renovation. 2. The corridor carpet was not straightened and looks dirty 3. Stayed 3 days, no one came to clean the room 3. The gym and swimming pool is well kept 4. Location is convenient to reach most places 5. Breakfast is just a walk away 2 prata stores available for u 6. Across the road, a big mall

No water, aircon wasnt cold at all. Good location.

A go-to for me whenever I visit Kuching. Friendly, efficient staff. No problem requesting a late check-out. Easy to get Grab cabs. Shopping mall across the road and simple eateries and bank next door.

Nice and comfortable ambience, room is clean n tidy, however the room face to main road is quite noisy, When during peak traffic hours u will feel annoy from the car sound…overall it’s good to stay!!

A decent property nothing much to complain about, Staff are very friendly and accomodative

We had a lovely apartment with a great view of the city and mountains. The room was very spacious and in an acceptable condition. We were surprised that breakfast was served to the room, rather than in a restaurant. There didn't seem to be any options so we weren't able to eat the breakfast since it didn't align with our dietary requirements. One thing I didn't like was that someone rings your door at 7am until you open the door to receive your breakfast. This was a bit disruptive to our stay.

The entire property is rundown, the property is not maintained up to the standard. The gym is very hot with no air conditioning, the swimming pool furniture are old and safe. Overall it needs to be refurbished.

Stayed for 4 nights as a family of 5 (with grand parents and a 10 month old baby) in a 2 bedroom apartment in Dec 2022. Location is about 10 mins drive from airport and 10 mins drive into town. It is located just opposite a mega mall, so we were able to get some groceries for our kid. We actually found sachets of coffee, tea, milo, cereal and some candies left over from the previous guest in the cupboard. Otherwise, the room is clean enough, baby crib provided and only reason I stayed there was for the freezer to keep my milk. Breakfast was served in a bento box and consists of fried noodles or rice and it was quite sad looking. Would recommend to get the room without breakfast, save the money and go to the mall opposite for something better. There's a nice quaint cafe on level 1 which you can get proper coffee and cakes too! We checked in at about 4pm, and our room was not ready. Was stressful as my 10-month old was restless and my milk was thawing out while we sat in the lobby for 45mins. Lots of room for improvement.

Friendly staff. Comfortable accommodation.

Walkable 5 minutes to shopping mall Spring. Clean room. Friendly front desk.

Sink Drainage is Smelling after one day staying. Room Housekeeping need to improve.

Close to Borneo Specialist Medical Centre. Room a bit run down, in need of maintenance. 2nd bedroom will smell if keep door close due to located behind the toilet. Housekeeping a bit sloppy at times.

The customer service is tip top. The staff are very friendly, helpful and always wear a smile on their face. Only comment I have is the room. They need to change the bed, it is so uncomfortable and the water heater is not working.

Room very clean!! I like the room :) Poor hotel management (give wrong room number). Parking management (need to scan card to check in/check out).

The one-bedroom apartment is clean and cozy. Every morning at around 7.15am, someone will ring the doorbell repeatedly to deliver a packet of local breakfast. If you do not want to be disturbed, you have to place 'do not disturb' sign on the door before you go to bed. The Spring shopping mall is just across the street. There are eateries and 7-11 beside Citadines apart-hotel.

We booked for a two bedroom apartment and a one bedroom apartment. The one bedroom apartment is kept in a better condition than the two bedroom apartment we had; the two bedroom apartment had visible mould around the kitchen sink and its bathrooms. The two bedroom apartment also suffered from an additional leaking to its air conditioning units, drenching the tiled floors. The skirting boards showed an obvious sign of repeated incidences. We had two incidents during our 10 day stay; resolutions via a call to the reception was quite quick (except for a reported incident at 1ish a.m, whereby a technician sorted it out in the morning during their work hours; one for noting). May I suggest that further attention be paid to sorting out the mould and then a lick of paint. Each apartment came with sufficient cutlery; a nice sized fridge/freezer that worked well; beds were comfortable. Swimming pool & gym were clean and functional. One of the reviewers mentioned the filtered water stations, there were a couple of these located on each floor. Very useful for us. Staff was friendly and approachable throughout our stay. Location is brilliant - not far from both centre of town and the airport. By crossing a footbridge, it is easy to access The Springs Mall for a supermarket, clothing shops, pharmacy and even a Starbucks. Islands, a cafe located on ground floor, by the entrance to Citadines, serves a pretty decent cup of cappuccino (go there from 10am).

Stayed at Citadines Kuching previously when recently opened - unfortunately time and poor maintenance has taken a big toll on the place. Dirty (mouldy) bathrooms and water damage from leaky air conditioners together with a general lack of maintenance was really disappointing. Staff are friendly and helpful, but it cannot make up for the poor state of the rooms and common areas. Needs a refurbished, due to poor cleaning and property management. Lots of small frustrations, which are a shame as was previously lovely - but now like the carpets, it’s a little threadbare:(

Poor value for money. Paying extra for packed fried noodles breakfast. Aircon which starts and stops. Water pitcher still wet from previous occupants. Broken electric kettle. Worn out towels.

I requested for a city view room. But the staff informed me that the room was fully-booked. I dont think so bcoz on the day we check-in, there is no other cust eventhough it was a check-in period. The room also not reached my satisfaction. I'd been stay there more than 5 times. I always booked for a deluxe twin rooms. My question is, why the size of the room is different everytime i check in there. Only 1 time i got a big place. Others was a small one. Really disappointed. Hopefully they can classified the room properly. Wifi also not meet my satisfaction. Very poor connection.

Overall was OK. Fixtures requires maintenance as some light switches installed wrongly. Tv remote needs replacement. Bed was a bit hard. All directions signage requires revamp, signage labelling stirs confusion.

The bed was sunken in, the internet is not working, causing a lot of disturbance for my work, totally inefficient.

If someone want to check in, i recommend the Citadines Hotel to rest n relax. The officer there are also good and professional. The facilities are also good n interesting. Thank you Citadines Upland Hotel for your our service to us.

service is not good

The unit we stay toilet bowl not properly secured to the floor. This caused it move around. Overall, cleanliness of common area need to improve.

Friendly staff, daily room cleaning & great gym& pool !

Breakfast was absolutely abysmal and front desk staff was incompetent. Normal amenities like roomservice or a restaurant were missing completely. Staff told us it was a 3 star hotel even though they advertise with 4 stars.

The water before 8am is always cold,we took cold shower for 3 mornings. We have a extra bed in Master bedroom,it was place next to wardrobe which block the wardrobe door from opening.For 4 days wardrobe cannot be used,clothes are hang everywhere in Master room. Bad experience with 1 of the Counter staff. I finish my swim at level 3 with 4 years old nephew (half naked) but forget to bring Room card. So we took lift from level 3 to level 2 all wet to ask for key card to go to our room. My brother was at level 2 waiting for us to get room card. Counter staff refused to give us a card but can only scan room card for us to go to our room at level 7. I told him my bro still waiting for is at level 2 so we need to go level 2 to get him before proceed to level 7. Counter atafd said he cannot follow us or lend us roomcard aa askwd ua to go back to him. No CHOICE,me and my 4 years old nephew took lift feom level 3 to level 2 to get bro together to go up level 2 . Then for 2nd time I walked to counter to ask Staff to use roomcard to scan the lift. Staff is insensible to customers need and requet. We were so cold but had to approach Staff twice. BAD SERVICES.

Very convenient, quiet place and good location. Overall it is recommended.

The supermarket at the ground floor was perfect for last minute toiletries, snacks, food and drinks.