Friendly, but polite staff, good and quiet atomosphare. Very nuce dinner in reasonable price.

For some reasons, we were late for check-in. While we call the hotel for that situation, the stuff was nice and waiting for us. He told us don't be in rush and safe drive. They are friendly and it was a good living experience.

Great experience staying in a traditional tatami room with low tables and futons on the floor. The traditional breakfast and dinner were a fabulous experience. The onsen was lovely, bathing in hot water looking at the snow covered mountains we used the public one but on both occasions had it to ourselves.

It was a last minute decision (1 month before our trip) when we made the booking as we wanted to try something different and to stay in a traditional Japanese hotel with onsen. Turn out to be a real treat and quite frankly a warm memory. The place is quite well maintained, our room was spacious and comfortable. We had unlimited use of the onsen which had both indoor and outdoor facilities - you can see the mountains. Food will be difficult to obtain outside since the location is quite remote. Nevertheless we ordered a dinner set meal which consists of hida beef and was serve right to us in our room. Service was very nice from all the hotel staffs right from the doorstep, eventhough English was spoken in minimum but they managed to make us feel welcomed. Matsunoi Hotel is situated away from all the hustle and bustle of the city and if you need a place a relax and unwind, it comes highly recommended.

The hotel has a cozy lobby with fireplace, couches, and books/magazines. The room was huge! It had individually separated toilet, basin, and shower & bathtub areas. It's even got two screen doors inside the room, separating the entrance, bedroom, and window area. The room was clean and comfortable. The hotel location is hard to reach without a car. You can hardly find anything within walking distance. A couple of the hotel staff spoke good English. All of the staff are friendly and made us feel very welcomed. The hotel has indoor & outdoor onsen area that operates throughout the night. The onsen is the only downside to this hotel. The onsen shower area had tabs that were full of white water-residue. The toiletries were not of brand-name ones, and there were no face-wash, toner, or cream provided at the onsen area. We went to the onsen fairly late at night, and the outdoor onsen had no lights on and it was too dark to even see where we were stepping. This could be quite dangerous as the outdoor onsen is made of natural rock formations, and guests could easily trip over in the darkness. Also, the corridor outside our guest room had no lights on at night. It seems like this is an act to save electricity for the hotel, but a motion-sensing light would be well appreciated especially since the onsen opens throughout the night (so there will be guests roaming around).

The hotel is a bit remote. It is difficult to communicate with the owner. I have sent a few emails but never received any reply.

We had a wonderful time at Hina no Yakata Matsunoi. The hotel was charming, the meals served in our room were some of the best that we ate while in Japan, and the hot springs downstairs were delightful. The best part of our stay was our waiter Di. He was funny, and charming. We looked forward to seeing him everyday. Especially when he gave us our daily Japanese "lesson".

Very nice stay. We had some difficulty communicating, but the staff tried everything he could to answer our questions. One thing is that the place closes for business at 11:00, and you're expected to leave the premises around 11:00am the latest.

Our stay at this hotel was definitely one of the highlights of our Japan holidays. The hotel managers did everything to make our family have an extraordinary time at the hotel. The food is outstanding and even our 6 and 11 years old children loved it. If you are looking for a lovely Onsen-Hotel in a remote location this is perfect, dont expect to find any 7/11 or other convenient stores in any foot distance, but nevertheless you can reach the hotel by public transport. As the bus only serves the bus stop right in front of the hotel every 2 hours, the manager picked us up at the closest bus stop one evening even without us asking for it. He was just standing there with the van waiting for us! Amazing.While communication in English is not straight forward, we were able to organize everything without problems (one of the very friendly staff speaks English and even some French). We can strongly recommend this hotel to anyone who is ready to be out in the nature, soaking in a hot spring after dinner and has a passion for truly Japanese food.