All liked

We arrived with our room dirty, mold in shower, leftovers in the fridge, and dust on all of the surfaces. I had to clean the mold out of the shower myself with sanitizing wipes that came up black. We asked for a room cleaning and they promised they would do so the following morning. That never happened. We asked again and they finally cleaned on the third day of our stay. On several mornings, the breakfast was not prepared and there was only cold, leftover coffee. We had to go across the street for hot coffee. The laundry machines are both broken and we had to do our laundry at the hotel across the street. We will never come back.

Pool did not look clean and water was cold. Rooms were clean and beds comfortable. Kitchenette and storage was great. Water for shower was perfect.

Very nice hotel. There were a couple of issues worth pointing out. 1) Garbage was left at the elevator for two days. Two full bags and the trash container was running over. 2) The bathroom door is a pocket door, which is nice, but it was very hard to open and close. There is no way a child could open or close it....needed work.

Clean - comfortable beds - hot water were the best Was not quiet - people above our room - children were running all night long .

Was assigned a room and given keys. When I went to enter the room the keys didn't work. They reprogrammed them and I tried again. Opened the door to see someone else was already in that room. A new room was assigned, with 3 towels for 6 registered people. Many dishes were missing from the kitchen area. Family went to the pool, there were no towels available and I had to go ask for more. Breakfast had limited food that didn't seem to get replenished either of the mornings and the 1st morning no one emptied the trash so people had to leave it everywhere. We went to lunch at noon day 2, and upon returning our keys were shut off and we couldn't get into the building door, or our room. The staff was nice but seemed like overall very unorganized that caused many guests issues and left them complaining.

only one staff member available

Upon arrival at 5:30 pm the room was not ready. It had not been cleaned out as yet from the previous traveller and was told there was no other comparable room available, when we got back the room was ready but it was hastily cleaned so the bathroom toilet and floor area was not cleaned well. The beds were not made properly nor the floors vacuumed, there was a lack of towels and no soap. The pool area was clean, but the pool was so cold so you couldnt enjoy it for long. There are so many other hotels in this area the standard of service needs to be good if you expect travellers to return. I

Our room was still being cleaned when we went up to it! They did a horrible job cleaning it. Dirty wash clothes in the shower, hairs in the bathroom and the floor wasn’t vacuumed. So gross. We will not return to this hotel.

Our room’s bathroom was dirty with hair all over the floor and shower, and urine on the back of the toilet but other than that it was good!

The front desk workers were great with our issues but the maintenance and upkeep of the hotel is totally unacceptable. Dirty showers and broken shower heads. No curtains in either of the rooms we were in as well as messed up door locks.

A great place to stay. We had no problems. The only thing that could be improved would be the breakfast selection. It was just ok.

Called to advise I would be arriving late. Arrived just after 1 AM, hotel was dark and empty. Walked around looking for help to check in, including the office behind the front desk. Finally called the hotel, eventually a worker walked out (pretty sure I woke her) and got me checked in. Beds were comfortable room was clean. Went to breakfast at 8:15 and it was wiped out. Finally at 8:55 they restocked all the food. Apologized they didn’t notice and had a large group come through. Food was good for continental breakfast. Overall a good experience, would stay again if in the area.

Beautiful room. Very clean. Staff were friendly. Great continental breakfast.

There weren't any blinds in our room We were told to hang a sheet over the window and the maintenance people woiod fix it, the next morning. They never came to fix it There were no extra sheets or blankets in the room. The chair lift for the pool was broken.

Clean room. Spacious. Good breakfast that they kept refilling.

Good

From the start our experience wasn’t pleasant. We had booked a long weekend vacation, as soon as we got there began the issues. They double booked our room mind you I paid $800+ for a suite, so their solution was to split my family into two rooms with the promise that our suite would be ready the next day. The next day came I returned to the desk to check on the room and they said it was cleared and cleaned that I needed to move our stuff their as they had booked the two rooms they gave us. I got the new room key and gathered a few handfuls of our stuff to start moving opened the door to the new room and it was in fact not cleared and had someone sleeping in the bed. After more confusion on their part they found us a suite that was “cleaned” and ready to go. The suite had not been restocked of anything and hardly cleaned to make matters worse the family of what I can only assume of 100 in the room next door carried on until after midnight making it difficult to sleep for my pregnant wife and one year old. I was told I was going to get a discount but never received it. My one year old spilled his drink in a tiny spot and when it was wiped up the paper towel was black so it shows the floors aren’t ever cleaned. There was only one remote for both tv’s we had to share. The blind in the bedroom did not work. The air conditioner had sticky soda all over it with dead bugs. The paper towels were out, shampoo was empty, and no blow dryer or towels.

The breakfast was sub-par, but the rooms were clean, comfortable, quiet, and the view of Lake Erie was nice!

No hand soap in the room. Went to the front desk. They rummaged around, found one bar. Said it was the last in the hotel. No more until Monday. We said there also was no Kleenex, almost out of toilet paper. They found us one box, one roll.

good

Our sink in the room leaked and they did not fix it.

Very professional staff

It was a great visit will book again

When i check3d un, i asked if our room will be cleaned the next day, they said yes. But when i got in, from being out all day, my room wasnt cleaned. I had to get everything i needed, toilet paper, more towels. Not happy

The hotel has good amenities but they are definitely not well maintained. One out of 2 treadmills was out of order. One out of 2 washers was out of order as well. (do have to give them credit the washer was free to use) Room was comfy. Room service was every other day. We didn’t need room service all the time but when we specifically requested room service at the front desk, they never came. We were there during the heat wave and the hallway on 3rd floor was like a furnace. Seemed like it was a great hotel in the past but the staff there are definitely stretched thin.

Staff was friendly, place was clean and very comfortable

The room was very comfortable. Josh at the check in counter was fantastic. He gave us information about the area was friendly and professional. Thanks Josh for a great experience

The staff was exceptional. There was a mix up at check in, they were super helpful and accommodating. Definitely stay again

Had issues parking with truck and jet skis but what made me mad was lack of care or concern from front desk when I checked in offered no help and didn’t care

Little pricey, breakfast was inferior to other free breackfast items and assortments

Friendly check in lady, comfortable beds, huge room, big fridge, clean, and convenient to restaurants/stores.