My daughter and I stayed at the Shankly hotel one night and loved it. The room and bathroom were very spacious and comfortable. There was a tea kettle with plenty of coffee and tea. The staff were friendly and helpful and the hotel decor was beautiful. Loved seeing all the Shankley memorabilia!

On average the hotel is okay for the price for inner city central hotel. On arrival the downstairs facilities, lobby and bar are nice but overall the hotel is slight outdated. The corridor carpets are dirty and unwelcoming once in the room greeted with awful damp smell and the rooms was freezing…to the point we went out to buy air fresher. On review seems there was leak in the bedroom as carpet was wet. Room was huge and beds were comfy but needs a freshen up overall wouldn’t be in rush to return

Really well located hotel and staff very helpful throughout the stay.

Beautiful and luxurious hotel, friendly staff, very clean. Only negative comment is that there wasn’t a hook to hang my towel after my shower. Overall great experience.

Check in was supposed to be 3pm but we had to wait half an hour to check In because the cleaners were still cleaning the room. If it states 3pm check in then the room should be ready by that time. Also they were not clear with the room number. Just handed us keys and did not give us a card with the number of the room. We had to come back down to ask for the room Number.

We stayed here 5 times with no problems?? But on this stay there was a party above us which was very loud from 5 o’clock till 3:30am we had to phone reception twice to resolve this but they still had music on and very loud,, the staff wanted to move us at 1am ? We refused, we will never stay here again,,

Overall a very nice hotel with friendly staff. Although hotel was very tired and in need of refurbishment. Dining area leather seating was badly ripped and worn. Flooring in our room was very worn and some planks were loose proving dangerous. No room telephone to contact reception. Rooftop bar was not serving food as advertised. Aircon in room was not working as expected. Partime hours in carpark so cannot be entered in the evening.

Its was an amazing experience Definitely back again with my girls x

Absolutely brilliant one of the best hotels I’ve stayed in

Lovely stay as always

Beautiful hotel. The staff were amazing and couldn’t have been more helpful. If you are lucky enough to stay while the sun is shining, definitely go and enjoy the roof top terrace. I would definitely stay again.

Room ok, kettle provided but no table near plugs to put it on as cable too short for floor use so bass to put it on a chair. Also no one available for inputting bags until room available so queue was there

I despise Liverpool FC with a passion, however staying at the Shankly was a fantastic experience. Great staff, slightly dated facilities (in places) truly fantastic food and a very warm welcome made it all in all a five star stay.

The Shankly Hotel is an amazing place to stay in Liverpool ,great positioning from station,nightlfe,shopping.The rooms are the biggest i have ever stayed in! Decorated so beautifully and the staff were fantastic,stayed as a wedding party and it did not dissapoint.This Hotel gets very busy with groups probably not a good choice if you are looking for a quiet getaway.

Hotel really quirky and our room and bathroom really spacious but the flush didn’t work :( so that was disappointing as the staff would have already known

No air conditioning, windows didn’t open.

The hotel was generally tired and dirty. The menu in the restaurant was very limited.

At first glance it was stunning room very fancy looking, but once settled there was marks on wallpaper, floor boards had previous water damage, one floor board was broken and slid back and fourth could of easy jammed toe on that, grouting in bathroom unfinished, did not sleep good pillows were flat lumpy old overused pillows second night the same but noise from guests across hall was irritating loud and inconsiderate of others, hotel staff sorted it asap tho, i phoned up 24 hours before coming asking for pink room because it was my daughters birthday they said yes and said it was brand new renovated room. But no got red battered room.. i would probably stay there again if i took my own pillow... mattress was superb really comfy.. couldnt get room to cool down last night maybe that was me not understanding AC.. found parking super easy under hotel that was a major plus plenty of spaces left. We had a nosey in a few different rooms staff was very willing to show them off they were all stunning to look at.

Beautiful room

Check in was rather slow and then to b told the parking would cost £15 per day Wen I thought it said parking provided .. when we then got allocated our room it was on floor 2 on th front of the hotel facing the main roadand the noise was unbearable and kept me awake most of the night .then to discover the bathroom window would not open neither would one of the windows in the bedroom and to discover it was screwed shut.. then went to use the hair dryer which was not working so had to wait half hour for this to b replaced. .I expected this hotel to b in better condition and of higher class as I paid £286 for 2 nights and a extra £30 for breakfast one morning ..rather disappointed and won't b booking again sadly..

Woken up with bites after a night of thinking things were crawling over my face. Dreadful smell like vomit in the wardrobe. No table to make tea, had to boil the kettle on the floor.

Central area. Lovely staff. Rooms were decorated to a high standard. Would recommend and stay again!

we heard good about this hotel. As per its reputation, we had high hopes. However, on arrival there was a bad smell in the car park/lifts. The staff weren’t friendly when checking us in and we were provided with very little information from any of the staff. I like the vibe of the hotel, I can see what it’s trying to achieve but it just tired and outdated, the whole building needed some TLC and renovating. From peeling wallpaper to chipped doorframes, it was underwhelming to say the least - especially given the price we paid for a one night stay. When we arrived to our room, the speakers did not work, the tv would not connect, the toilet would not flush and the room was just just dull and disappointing. The laminate floor was chipped and falling apart & there were holes in the wall -nothing looked clean and it basically looked as though it was falling apart. Given it’s reputation, our stay was disappointing to say the least and I couldn’t wait to leave in the morning, I had a terrible night sleep due to how noisy the room was and the bed was uncomfortable. Was promised x2 double beds but it was just 4 singles pushed together. Like the vibe but overall poor value for money & very disappointing.

Good room, reception staff not over helpful. When asked for any first aid kits (needed plasters) we were told “I’ll not charge you for them.” This made the request for plaster feel like we were being an inconvenience. During turn down service we were left with dirty cups and mugs with no coffee or milk replenishment and had to go to reception to get these. Staff in the restaurant at breakfast were very cheery and helpful, couldn’t fault them.

Lovely decor Walk in shower would be preferable Comfortable beds Room very spacious and quiet surroundings

Lovely clean hotel. Central location

This is the most perfect and beautiful hotel. Definitely a must for any Liverpool fan. The Lobby, restaurant and room decor is outstanding and so intriguing. Staff are fantastic and very friendly. Wasn't the first time Ive stayed and certainly wont be the last. It's a lovely experience in itself.

Don’t know where to start. We knew it was a hen party hotel so didn’t expect 5 star, but the room was advertised as ‘luxury’ and it couldn’t have been further from what we were given. If I start with the staff, I’ve never had such a terrible first impression. The girl who checked us in was so rude and unhelpful. I always see these reviews and think people possibly exaggerate but it was THAT BAD! I asked how to pay for the parking and without saying anything she pointed to a QR code (the car park is Parking Eye) The corridors are filthy, really stained carpets, grubby and smell of rubbish. The laminate flooring outside our room was broken, holes in the floor. Most of the furniture in the room was fit for the tip. The windows were so dirty you couldn’t see much out of them! If you’re 18 and want a crash pad for a night out in Liverpool you’ll probably love it. Otherwise give it a wide berth. Sorry Shankly, probably the worst hotel I’ve ever stayed in!

Everything was as expected

Definitely not quiet, geared up for group bookings , didn’t hear anything late or early morning so good nights sleep.

Random alarm went off at approx 0600 then went back off. No shelf in bathroon near sink for toiletaries / toothbrush etc. - annoying

Room was dirty very outdated bed was two single push together. Bath tub was minty overall very disappointed