The costumer service was not so slow service

Check in was easy and friendly. The room was smaller than I thought, but clean and comfortable, look good and AC worker well. The bathroom and shower were nice. Since the room was at the edge of a corridor next to the stairs and the room was small, we could hear people talking and walking up the stair to the floor. Also, the hotel took 100$ on my credit (plus the normal fee) as a security depot, but that 100 dollar was never refunded, my room therefore cost 350$ total. I sent a email through their website about that I never got a answer, money never refunded on the July 16. Seem to be a mistake where the clerk charges me 100 and not just reserve a 100 space on the card. at 350$ it was way overpriced. So careful with that.

The receptionist was very nice and kind , vert nice room , everything was clean!

smells like smoke.

Only check-in took some time. Other things were good

The room was great the staff was wonderful and very accommodating! The breakfast was yummy!We enjoyed our stay and would consider Le Chablis again as well as recommending it to our friends! Thank you for making our stay enjoyable! 😃

The stuff refused to assist us, was unprofessional and rude. The manager refused to communicate. They confirmed on the phone that the room would have a hot tub (that was the main reason for reservation there) and there was only a shower. We asked to change the room or to cancel the stay and get a reimbursement but got a refusal on anything. No discount and no attempt to assist was offered and they were blaming us that their receptionist made a mistake.

The Wi-fi was perfect and the breakfast as well. But i didn't like the key for the room. It was a bit difficult to open the room. Overall, it was a very good experience.

We got a reservation change because there was no room left. They gave us a "hourly rate" style room... tiny room and bed, intense cigarette smell, windowed and doorless shower, mirrored bed ceiling, dirty floor, stained sheets... I was on a weekend gymnastic competition with my 17 y/o daughter. A bit awkward... The reservation was for a non-smoking room with a queen bed. Since we made the check-in at 23h00, it was a bit late to find another place when we saw the room. I don't know what type of hotel is this, but the only thing I'm sure of is that I'm never gonna get back there. I paid 268$ for a single night, since the gymnastic competition event got most of the hotels booked. That's a lot of money for what we got! The only positive things were the easy access and the parking space.

Room was ok, person at reception was not really the friendly. We had to change our plans mid trip and only slepted there on the 17th. I tried to see if I could get a refund for at least one of the nights and they told me no. A little disappointing. Room was tiny, no closet. No towel rack and no toilet paper rack

Terrible experience ! I have 9 bed bug bites and I have emailed management. No response or sense of urgency so far . I have pictures of hair also on the sheets .

Very good overall

The hotel is cozy. However, the system seems outdated. Shower doors were not able to close. The shower head didn’t function well and water was flowing upward, against the shower glass door and lacked pressure. My daughter slipped and fell in the shower due to lack of grip on the floor. There was no iron steamer or ironing board in the room, although they brought one that was stained at the bottom and kept leaking water. The receptionist was pleasant. Overall, some improvements are in order.

I would start by saying this hotel should not be part of Expedia, Book it or any other legitimate sites. We booked this hotel because we thought the room we selected would be a bit of fun with multiple mirrors and a large glass shower. When we checked in, it was hard to ignore the bullet proof glass separating the staff from the guest. The room was clean although there was a strong chemical smell. The hotel is located in a nice residential area of Montreal and is apparently a place where illegitimate business is conducted. We witness many prostitutes entering and exiting the hotel. I also came across later one evening with what i could only explain as a large man (pimp) cursing and yelling at the hotel staff through the bullet proof glass, saying they were cheating him and his 'girls'. The hotel also doesn't provide fob keys, only traditional keys and as such the outside doors are not locked. We also witnessed several police cars driving around which is very unusual for the area, being a quiet residential neighbourhood. Overall we felt very unsafe and would not recommend this hotel to anyone. It is a very illegitimate hotel trying to legitimise through reputable sites like Expedia.

Small but well laid out room, nicely decorated, well appointed and very clean. Good heating & AC system. Lots of toiletries and towels provided. Mini - fridge was great to have. Beds _ pillows were very comfortable. Included breakfast was excellent - we were expecting a basic continental breakfast and were pleasantly surprised to find hot sausages, eggs and potatoes too. Breakfast staff were phenomenal - helpful and always on top of keeping everything fresh and well stocked. Front desk staff was also excellent - friendly, efficient and helpful. Free parking was really nice to have, and we walked from hotel to Biodome - an easy 2km walk. All in all, we really enjoyed our stay and wouldn't hesitate to stay here again.

The only thing to improve is the breakfast location. There was not enough place to sit us all and we ended up taking our breakfast in our room.

Would not stay there again. Looked shady and not luxurious.

Check-in back in 1992. Bad smell in the room, old style blankets and no ceiling fan in the bathroom so, smog all over the room at shower time.

Lots of fees

Everyone and everything was good

The front desk person was busy dealing with a housekeeping issue he did not make eye contact ignoring us while we tried to register. Also being behind a glass partition, he is removed from interacting or Provigo better customer service The room was very clean and offer good amenities and loved the neighborhood

The room was fine. It was clean, which is my main priority. There were no hooks to hang towels anywhere. There was no door to the shower, it is wide open to bedroom and the toilet is in a separate room than the sink and shower, there was no privacy sign for door, Breakfast was good, Beds were cumfy, rainfall shower was nice. We were a 30 min walk from stade Olympic. Location and price were the main reason we booked it. Would I stay here again. No.

Property was well situated to the Metro However it needs a lot of work. Lets start with the bathroom. Modern but no tpilet paper holder. Asked fpra Queen bed got aa Full one instead. Terrible storage for cloths Lastly Google TV withno instructions. No value at $220 per night

Front desk did not have our reservation when we arrived, and when he finally found it (took him like 20- 30 min) he was extremely rude. I was highly disappointed with the check in experience. The rooms are okay (meh). Be careful in the parking lot, on day of check out from this lovely hotel (I’m being sarcastic) someone hit my car damaging one of my tail lights. Did the hotel say anything or try to help, you guessed it! No lol. Stay at your own risk, I never leave reviews, not even bad ones. But I really had to highlight this, as it really affected my trip, and I would hate the same for any of you.

The room itself was fine. However, there was a Neon or Fluorescent light above the curtain rod that I couldn't figure how to turn off, so the room stayed partially lit all night. Also, the TV was so quiet, I couldn't even hear it. I guess, if you are renting it by the hour, it doesn't matter, LOL. But for a business trip, it was less than ideal.

Nice

Room was odd. No plugs for recharging except by the door, floor was overlaid and made noise when stepping on it. Smell of tobacco in the hallways. Pillows were overlarge both of them.

Nice place. Fresh updates

Staff was super friendly, room was great for me and my boyfriend. Loud music and banging at night, but thats not the hotels fault. No shower door and the bed had direct view to the shower, so i wouldnt stay here with other people unless I'm dating them. Its near the metro which is amazingly convenient. 5/5 definitely would stay again.

The hotel is not recommended for a family.

Not clean at all … no place to hang towels except inside the shower ??? Smelling Marijuana ( pot ) ALOT ….at night and in the morning…..Suspicious person playing loud Rap music in Parking at 7:30 AM moving up and down …waiting for someone to get in car …???

just OK