Not only outdated interior, many things are poorly kept and even broken; leaking pipes in toilet, etc.Overall, felt uncomfortable staying in the room

Lovely place to stay, quiet peaceful on the top floor

We are in utter shock at the check in process of this place. What more it being under the umbrella of Sunway Resort Hotels and listed on Expedia. We stayed at W Studio Resort Suites at Sunway on Saturday, 24th February 2018 and thank god checked out on Sunday, 25th February 2018. Finding the place was easy as it was smack next to Sunway Pyramid. Everything was exciting until we discovered that there was no real counter to check in. Yes we were told to stand in the middle of someplace, while some staff, spoke to us like as if we were having some illegal dealing. No counter, no proper paperwork or registration, wasn't a need for deposits as stated on Expedia. We were rushed to a room right from the car park. The staff spoke in a very suspicious, unclear manner. I didn't like this entire fishy treatment one bit. Don't think even a budget hotel would have treated us this way. The condition of the room was an entire whole mess altogether. Stains on the sofa and other furniture and fittings, Cupboards that were broken, etc. We hardly wanted to touch anything. The only part of the room that was good was the view from the balcony overlooking Sunway Lagoon. That was it. When others checked in at a counter, and we were merely "dealt" with in the doorway, that says much about the place and management. What the staff told us was that it was various managements running the show at Sunway Pyramid Towers. What?! While exciting, we were told to either leave the keys in the room.

Great location within the Sunway Pyramid with variety choice of food and shopping outlets with different leisure centre, like ice skating, bowling alleys and Sunway Lagoon theme park. Hotel room big and spacious, acceptable cleanliness but the facilities and conditions of the studio could improve further.

Great location within the Sunway Pyramid with variety choice of food and shopping outlets with different leisure centre, like ice skating, bowling alleys and Sunway Lagoon theme park.Hotel room big and spacious, acceptable cleanliness but the facilities and conditions of the studio could improve further.

The rooms were managed by a quasi company, not by sunway. The cleaning is sub contracted to a diff company, they only change towels. The toilet was not usable and was not repaired despite complaining to the staff. We moved out after 2 days. We might not use expedia again.

Overall the room condition and services is good but one thing the hotel only provide one card key which make access to the room very inconvenient.

The only disappointment was that: we were given one big bed instead of 2 single beds per requested. Cos some occupants are just friends and to share a bed may be quite awkward.

This is my worst experience. The Hotel does not have a lobby. Managed by a bunch of foreign workers with poor customer service. The room condition was very bad. Toilets leaking, non-functional lights, only local channels, air-conditioner works only on & off (no variable temp control).....etc. I paid premium charge for a worst than a motel room condition & service......

No reception counter. No lobby AT ALL. 1 non uniform man met me at another hotel's bell hop counter in the basement next to car park where he then brought me up to my room, handed the key over to me. Showed me how I can phone for check out. Upon check out, no one picked up my call so I left the key to a uniformed staff of other hotel. Wooden floor warped. Bedsheet too short to cover mattress surface. Basic 5 pr 6 TV channels. Shower curtain too short. If you are going to serve them I suggest you stay 1 night incognito see for yourself. If the price was lower I will not complain. But I paid RM7XX for 2 nights so I expected better

No reception counter. No lobby AT ALL. 1 non uniform man met me at another hotels bell hop counter in the basement next to car park where he then brought me up to my room, handed the key over to me. Showed me how I can phone for check out.Upon check out, no one picked up my call so I left the key to a uniformed staff of other hotel. Wooden floor warped. Bedsheet too short to cover mattress surface. Basic 5 pr 6 TV channels. Shower curtain too short. If you are going to serve them I suggest you stay 1 night incognito see for yourself. If the price was lower I will not complain. But I paid RM7XX for 2 nights so I expected better

bad experience like staff attitude, using pyramid name, additional costs not disclosed and I will never go back there

House keeping can be improved in bed linens and pillowcases to be change daily.

The stay was really disappointed. The Toilet was leaking and were being upgraded to an executive suite. The new room was dusty and had dead croachcoaches around. The power were totally cut off at 4am and no one there to handle the matter. We were told that the front desk, customer service were only be around at 9am. we cant get any rest for the night. The staff came to fixed the power supply at around 11am and our programme for the whole morning was disrupted. And the power supply went on & off even after they fixed. It was an unpleasant stay.

good

No proper lobby, service staff are not professional.

I had a bad holiday experience staying in this hotel. Ive never ever had this kind of bad experience before during my holiday! The room was not clean and towels given were somewhat dirty and old! I asked for an extra towel and was told I had to pay a deposit of RM40! Ridiculous! There was no reception counter to received me and my family! I thought the private check-in was exclusive coz prior of my arrival, they watsapp me of my timing of arrival, but I was wrong! All I can say is.. this hotel sucks and pls do not book this hotel! I could get a better and nicer hotel room wih the rate that I was paying for this hotel. The picture shown on their website was beyond words than the actual things.

Room condition was not clean, bed sheet got stains, only provide shower towel no bathroom floor towel, have to walk wet throughout the whole room. Wardrobe sliding not working well need to slide hard. No Free parking for guest need to pay RM8 for parking. Resort Hotel management and W Studio management are separate entity so there is no front desk. Resort Hotel management is not responsible for W Studio Guest. Except for good location to Sunway Lagoon. Will not stay again.

Hotel staff mentioned check-in time was 3pm different from Expedia confirmation letter at 2pm. Maybe due to renovation, the entrance to the hotel was very confusing which took us 30mins to find it, and our taxi has to go round and round to find the entrance door. We even have to wait another 3-5mins for the staff to meet us at the lift to bring us up to hotel lobby located at 19th floor. Overall it took us 30mins before we can check into our room. Room facilities are mostly broken especially the front door and the balcony door in which we have to bang hard in order to close the door otherwise the door may look close but someone from outside can still open it. Room cleaniness are not good because I have accidentally spill the coffee on the floor and the floor was not mopped during the room cleaning service. Lots of ants in the room as our food will be filled with ants if we placed some food on the table for 20mins. Hotel staff is very nice when check-in but not very helpful when we check-out of the hotel because instead of helping us to book the taxi or bring us out to grab a taxi, they asked us to go out of the building to grab any taxi ourselves. This suite is confirmed to be an apartment and not of a hotel standard.

Pillow sheet yellowish, toilet flushing system leaking and did not bother to repair instead request guest to on and off when use it. Without signing any form, any lost key, was asked to pay RM150 but when mentioned to write on review, retracted statement and told that can discuss with management to give free of charge

Bed not in good condition I got queen size bed instead king Call the pic... Refuse to come and see...

It wasn't a pleasant booking experience with this hotel. The direct number to the hotel was a mobile number as this accommodation doesn't have a fixed line of their own. I tried calling the number on numerous occasions but wasn't answer and I had to contact Expedia staff for help. It was eventually put through to a personnel after half an hour trying to explain my dilemma. The personnel was very apologetic after we start talking. Upon checking in, I realized that parking wasn't free as published on website on Expedia. The staff tried to explain and justified their stand but I told them to just honour of what they had published, which on check out date, they gave a complimentary parking ticket to facilitate the check out. There wasn't a bath mat in the toilet and there are leftover of food in the fridge by previous tenant.