Very accomodative

Great location - Right on Seven Mile Beach. The water was about 20 steps from our door. Staff was warm and friendly including Ms. Monica in Housekeeping, Ms. Keisha at reception and bellhop Mr. M (can't remember his full name, middle age gentleman). Restaurant on property as well as close by.

Staff is great, grounds were pretty good too

Beautifully decorated .... old charm ... authentic! So many options to choose from when you walk out to the beautiful 7 Mile Beach. Charela has one of the most beautiful settings on the beach. You can sit in a lounge chair right under a large beautiful palm tree and take in an endless warm breeze. The bed was comfortable in our ocean view room. The room was cozy and quiet....

Clean and comfortable Friendly staff, perfect location right on beach 🏖️

Exceptional service

Loved the room with balcony. Very clean

as always great!

Peaceful, clean, quaint hotel with delicious food and friendly staff

This was our second time in a row staying at Charela. We love the beach it is probably the nicest beach on seven mile. The rooms are clean and well appointed. What we dislike about Charela is the lack of friendliness from the staff, especially the female staff. The cleaning ladies are very friendly as is the doorman. The serving staff however is not. The women do not smile, the front desk ladies aren't overly friendly, restaurant service is poor, with the exception of one older lady, not sure of her name, she was awesome. Restaurant prices are far too high for what you get but there are other options near by. The beach is well kept and the beach security is on point! I would stay again, I'm just more prepared for what to expect from the serving staff.

Was our first time staying at this Charella Inn and it was a great experience. This will be our new goto stay in Negril. The grounds are very well maintained, the service was excellent and the food was even better. All around an exceptional hotel right on the beautiful 7 mile beach!

Good - Best beach in Negril. Natural shade with lots of palms. Wide with plenty of room for seating. Service was good. Bad - My main complaint is that they need a restroom closer to the beach. Maybe near the restaurant. Currently, you have to come off the beach, walk past/through restaurant, cross the courtyard. That's too far.

Staying at Charela inn has been on my bucket list for more than 40 years. I just spent two glorious weeks there and highly recommend this for fun in the sun escape!

All’s well at Charela Inn. The staff is great, food very good, the rooms are clean and comfortable and the location is ideal.

Everybody is top shelf. The owner is there working and he is over 80. Ibslute the man.

Everything was great!

Great value and location. It is a small hotel and restaurant. on the beach. The staff are the best except for a few of the younger restaurant waitresses who spend too much time looking at their phones. Front disk staff great and very helpful. Our room housekeeper was wonderful. If we need to change while she was there never a problem. The guys at the beach were always helpful and anticipated your needs. Our room needed a shower update, several times the water flowed over the floor. it was a bad design. We needed more lights in the room there were two bedside and one in hall. We had a great ten day stay I would strongly recommend it.

The Charela Inn is a great option two thirds the way up Seven Mile beach. Its location makes it fairly quite. If you are looking to party at night try somewhere closer to to the Negril township end of the beach.

Beautiful spot on the beach. Great rooms! Staff is outstanding. Jazz nights, Thursday and Saturday night, dine with a great atmosphere and delicious food. Make a reservation, busy on nights with music.

The room is very clean. The housekeeper does a great job. The room is nice. However the prices at the restaurant are expensive and the customer service can be better. People are not that friendly & customer oriented in comparison to the other hotels.

Charela Inn is such a gem. Glad I finally hot to stay here. The ocean front room was very spacious with beautiful furnishings. The staff eas very friendly with smiles for days. If you are lucky enough to engage in a conversation with the owner do it! Such a gracious host. Will def be back. If you go make sure to say hi to Kush the coolest german shepherd around lol

Was a business trip so just a one night stay.It was important to us that checking in etc was quick. It was and everything was excellent the location can't be beat and the restaurant and staff were excellent. Highly recommend.

Location is great and the property offers free parking. The hotel staff was very friendly and accommodating. The property is quiet and cozy. However, it is a bit outdated. The bathrooms could use a facelift. It is not as modern as nearby lodging. However, Charela offers the essentials for a quick get away.

Property was great. The waitresses were friendly and attentive. House keeping was the best they clean my room on time and each time I go back to my room it feels like a new room. The life guard tyreek was very helpful great guy. Only person we dislike was the security on the beach . He doesn’t know how to talk to the guest plus he’s lazy with an attitude.

Our stay at Charles was overall great! The room was clean, spacious and comfortable! The property is centrally located on 7 mile beach, making good walks in either direction when leaving hotel. We would absolutely stay here again!

Staff is friendly. Love that’s it’s on the 7 mile beach

I love the beach front rooms

First of all. The location is the best in Negril. Second. The service is five star. Friendly and attentive. The on site restaurant and room service is great. Last but not least. The rooms are amazing. We stayed in an ocean view room. It was huge with an amazing balcony. Also quiet! We stayed during Dream week and as soon as we closed the door it was as quiet as you could ever wish. We loved our stay.

Needs more variety and needs to cater to a broader audience with the menu selection

We go spend time here at least once a year & our other family members go 2-3 times a year . Everyone treats us so well , we kinda are like family when we are there . A lot of locals come to stay here as well bc not only is it the best beach spot for relaxing & floating the day away the food is awesome . It’s not a 5 star looking hotel but it’s 5 star to us bc of the staff . From front desk to house keeping to ground keepers to kitchen . We love Charela .

This is by far the best option for proximity to the beach in Negril without the all inclusive ticket. It's a small Jamaican owned hotel with friendly staff and great food. We stayed in a Junior suite on the lower level that was about 20 steps away from the beach! You can see the famous 7 mile beach right from your bedroom and from the patio right out your room. They have shaded lounging on the beach which makes it convenient to sit out all day if needed. The staff will also serve you food right there if you don't want to leave the beach! There is also a pool if you want to switch it up. 10/10 experience for the traveler who isn't looking for a cookie cutter vacation experience. We didn't opt for the breakfast plan option, we paid each day for the meals. They have a wide range of meals from their a la carte menu and each night they may have a price fixed menu p/person as well. Just go. You will love it.

Beautiful hotel charming but need to have more customer friendly staff and amenities such as late night snacks or food if you just want to hang drink or eat with friends or family while looking out at the water . No gift shop rooms takes forever . Not much of a menu and breakfast limited