Everything in general was good. Friendly staff, spacious clean room with en suite, well heated. The wifi was occasionally poor, and the walls are a bit thin, but I'd definitely stay again. In fact, I've continued my stay!

Bed bugs! I am covered in itchy bites! No apology or refund offered. And yes it was real bed bugs, not just a random bug. There were tons of them in all 3 beds

The room was well heated and had perfect wifi. It's a shame they crammed two double beds in the room as this meant I had to shuffle between bed and wall to get from one side of the room to the other.

There was in description, if you came after 9pm you can take the key in the alternative location. We arrive at 9:45pm. Called to the attached in the order phone. No answer. The guest of the hostel opened me the door and I find emergency No. I called and the man said, nothing to do because the alternative location closed at 10pm also. And here starts the saga with hotelcom customer service. 3 hours !!! I was spoken with 4 !!! representatives , one after another asked the same question, put me on hold on 20-25 min go ask advise from supervisor.... I begged to cancel the order and I can order new one from the app. I was told it's impossible and they can arrange me new host. At the end they find me ibis hotel and I was promised to pay only the difference in the price.... but I was charged full twice .I am experienced semi-budget traveller never had so head ache before.

There was in description, if you came after 9pm you can take the key in the alternative location. We arrive at 9:45pm. Called to the attached in the order phone. No answer. The guest of the hostel opened me the door and I find emergency No. I called and the man said, nothing to do because the alternative location closed at 10pm also. And here starts the saga with hotelcom customer service. 3 hours !!! I was spoken with 4 !!! representatives , one after another asked the same question, put me on hold on 20-25 min go ask advise from supervisor.... I begged to cancel the order and I can order new one from the app. I was told its impossible and they can arrange me new host. At the end they find me ibis hotel and I was promised to pay only the difference in the price.... but I was charged full twice .I am experienced semi-budget traveller never had so head ache before.