Being so close to the historic places

Really nice.

Very nice place and friendly

The staff is very attentive and offered suggestions for tours. They also offered 5 different scent aromas that all smelled so good! We chose all five, one for each night. The Spa is great too and a must, very relaxing! The views from the pool are beautiful and their restaurants are so pretty!

I would give it a 12/10 or a six star rating if I can! Absolutely wonderful service, great location and fantastic facility. This is my first trip to Puebla and my stay at this hotel makes my tourist experience even better. Also highly recommend the spa as well.

The hotel is in an excellent location. In Puebla there are two hotels in this category; this one and the bayan tree. The hotel despite being at minimum occupancy did not respect their deal with expedia (hotels.ca) along with my status in regards to an up grade. They only leave one bottle of water in the room - I understand they want to make money but why not leave more bottles and say they are extra and not leave the fridge empty and have to keep talking every time you want a bottle. The first room the air conditioning broke down and we were moved to another room. There is no thermostat so the air works all the time. The food was good. Comparing it with the other hotel of the same category I think I would go for the other one in the next visit. The spa therapists are excellent. The spa facilities lack some updating.

Great messages and different types

I love this place

This is beautiful hotel with very professional and helpful staff. Close to the main square(10min walk). Breakfast and lunch were delicious and wonderful presentation. Will definitely stay here again!

Excellent

Ok

I almost don't want to write a review because I enjoyed the pool and spa so much that I don't want the rest of you to come and spoil it for me. But really, the place is fantastic and don't miss a hot stone massage. Only tip: if you're sensitive to white noise don't take room 42. I didn't bother changing but hotel staff showed me other rooms that very perfectly silent. 42 is one of the nicest rooms though, so choose that if such things don't bother you.

Only gave 1 small bottle of water per day per room . They charge extra for coffee refills which was served in a small cup. Overall it was a very nice hotel, with wonderful staff and very clean.

Attentive service, excellent amenities, convenient location. Free onsite parking. Had a great time and would stay again.

Exceptional service provided by staff. From front desk through restaurant, concierge, parking assistance and all involved.

Great place to stay close to Puebla Centro for a few days. The staff was excellent and responsive to our inquires and certain food allergies. Hotel restaurants offer high quality, delicious dishes at reasonable prices.

Amazing hotel! Excellent service! Super clean which is the most important part for me.

An old building splendidly upgraded to modern facilities. Very good location in the middle of the old city. Beautifully designed

This is a quiet, clean and elegant hotel, well located. This was not our first stay in this hotel. What a disappointement when we realized that we were given a connecting room, which we neither needed nor asked for. Yet, the hotel was not full and we had booked our room three months in advance. When we expressed our concern to the reception, that there would be a noise problem, the lady told us that the adjacent room would not be occupied during our whole four-night stay and she would not move us in a non-connecting room. Of course, the second night we could not sleep because the room was indeed uccupied and the noise was obviously coming through. When we asked to be moved the next morning, the persons at the reception started mentioning that we may be charged extra fees for a non-connecting room. They finally moved us without extra fees but they should have moved us the first day. Instead, the lady at the reception had lied to us when she said the adjacent room would not be occupied. We were returning clients, having booked a four-night stay, three months in advance. For a luxury hotel, this situation was very disappointing.

This is a beautiful property with a great spa. The people providing the services are true professionals. This hotel is located in Puebla. We arrived on a Sunday & the hotel did not inform us that practically every museum & most churches are closed on Monday so our stay fell short of expectations. In addition, I booked the pricier room for 4 people in case I took my 13 year old son & once we got there I was charged an additional $140 by the front desk. It was not negotiable because of that I will never stay there or recommend it to families. Sadly some of the other guests of the hotel fell victim to crime. Be careful.

Absolutely one of the most beautiful and uniquely designed properties I have ever stayed in from guest rooms to restaurants to public areas/ heath spa and pool/ bar. Their # 1 asset was their personable, knowledgeable and professional staff. A wonderful and pleasure experience

I stand with everyone on the beauty, comfort. and attention to every detail. The real difference is the service - from the check-in process to being positive, attentive, and personal. They say "yes" and care. Thank you!

This hotel masterfully combines modern luxury with a welcoming atmosphere. The rooms are thoughtfully designed, spacious, and impeccably clean, boasting modern technology and large, exquisitely detailed bathrooms. The hotel's picturesque setting features a stunning pool area, providing a serene retreat. Its prime location, just a 5-minute walk from downtown Puebla and the vibrant artisan market, makes it an ideal base for exploring local culture and cuisine. The hotel's restaurant is a highlight, offering delicious, visually stunning meals that are a treat for both the palate and the eyes. However, what truly distinguishes this hotel is its exceptional staff. They are not only friendly and fluent in English, but also go out of their way to enhance your stay, offering personalized recommendations for local attractions and dining that add an authentic flair to the experience. Overall, this hotel leaves nothing to be desired, flawlessly catering to every need and providing an unforgettable experience in the heart of Puebla.

First class property

Everything was really nice except for the noice. Apparently windows are soundproof, but they weren’t. We could listen cars, alarms, church bells, neighbors and dog barks. We were supposed to have a relaxing getaway but we didn’t sleep at all.

Best hotel by far from all the hotels I booked through Expedia for my Mexico trip, staff was very courteous and helpful, 1st time ever a hotel gave us an upgrade , hotel was very well located , very clean , room was so spacious , totally loved it . Passengers will not go wrong staying at this hotel

Great location, service, and quality of property. Really enjoyed staying

The property is wonderfully done, the staff were helpful and very personable, the bedroom and bath spacious and beautifully appointed, and the location terrific. I loved my stay and was very glad i chose Cartesiano - though i didn't access the wellness features which are a central feature of this hotel. A couple of minor quibbles - a little more strategically placed light in the room, which is rather dark and cave-like (which was a positive thing) would be nice; the labyrinthian layout would have made a simple property map helpful - or perhaps even wall signage (it wasn't til my third and last day to figure out the layout), and i heard another guest say the same; and the fact that the in-room Information about the hotel and its services was only available on the tele was somewhat annoying; i wonder if it is all that ecologically preferable to a reference book in the room. But those are small things, overall i highly recommend Cartesiano and should i return to Puebla would absolutely book it again.

Great location, great hotel!

Cartesiano was fantastic and a wonderful surprise. Located in the heart of the historic center of Puebla, this is a warm wellness hotel and spa in a beautiful historic building. We loved the architecture and the room. The staff were extremely friendly and helpful. We loved how peaceful the whole hotel was and our comfortable suite. Our favorite part of this hotel had to be its central location. Every store, restaurant and venue that we wanted to visit was within walking distance, and we felt safe walking there during the day or night. Would highly recommend and look forward to visiting again!

It was a beautiful property. The rooms were so nice , clean and comfortable.Restaurant was great. Pool and spa were exceptional. Staff were so nice and helpful.

The rooms were beautiful and incredibly comfortable. The property is so beautiful and relaxing. It is the best place to decompress and relax. The meditation and yoga rooms were impressive and the spa services amazing.