Birthday weekend for husband. We were in apartment 6 on the 2nd floor. Didn’t look like photos on website. The property signage outside for No. 18 is modern and smart, but upkeep of the building/flat is severely lacking. The apartment itself is not worth the money we paid, it is furnished very cheaply and is unfinished with holes in skirting boards, broken blinds and on the main window a missing blind, giving no privacy. In one of the bedrooms there was a large stain on the ceiling from damp/leak. There was no headboard and the bed was awkwardly placed with a foot gap at the back where pillows fell down. The bed in the other room was very old and worn. There is no low lighting, so if sitting in lounge the lights were too bright, and in kitchen with no blinds no privacy. We thought the place had been done as cheaply as possible and reminded us of student accommodation from years gone by. When the owner/manager was contacted for an alternate flat the response was that they had always had positive reviews before and if I had booked direct and not through hotels.com it would have been 20% cheaper! Only exacerbating our annoyance, not addressing complaint, request to move or refund for the 2nd night in time for us to move. Even at 20% less it would have been too much for the state of the place. There was also an intermittent alarm through the night. 2 positives - close to city centre and bedding/place was clean. My first time using hotels.com unfortunately.

Lovely apartment in a great location and with free parking outside. Very comfortable apartment with plenty of room and great amenities. Only downside, the shower was terrible no pressure so difficult to shower and the boiler made a dreadful noise every 5 minutes when on. I reported the issue but the owner didn't bother to reply so I assume it was a known issue. My wife wanted to wash her hair but it would have taken hours so poor is the water pressure in the shower. Shame because apart from this we would definitely stay again.

A great centrally located property. Got a bit anxious as couldnt contact reception. However received a text on the friday morning with instructions. We like the idea of having a kitchen and bedroom rather than being in a squashed hotal room.

Excellent central location with free parking on site. Apartments were clean and well furnished. Being central there was some noise from the nearby pubs but overall a very good set up. Communication good before our stay. Our main frustration was a change to the booking. We booked 2 x 2 bedroom apartments. A few weeks before we stayed this was changed to 1 x 2 bedroom and 2 x 1 bedroom. I don't think reservations should be accepted and £s paid only for a booking to be changed and by then it was too late to find alternative accomodation.

Property was in very good condition. There was an issue with cleanliness of the bathroom when I arrived and the Manager assured me it would be done the next morning. Overall very nice apartment, but probably not in the best part of town. However I was aware of that when I booked it.

No problems at all

Lovely little apartment close to the town centre. Easy to find with off street parking.

Excellent location and restaurants and places to visit within walking distance. Nice, clean and comfortable apartment with everything available such as iron and ironing board and a lovely large comfortable bed and nice shower. Very safe and convenient car parking in the courtyard. Simon was very helpful and quick to respond to information. A great stay and experience and I would highly recommend.

The place was fab location excellent and really comfortable only small Minor issues freezer needs defrosting, no hand soap anywhere and in en-suite bedroom no blind on a huge skylight so u would need eye masks.

The cleanliness was great. Location was good. But the radiator in the room was not in good condition.

What a fantastic place for my English family to stay in while visiting my brother n law. Wish we had booked more time - Simon couldn't have been nicer my only comment would be some instruction for shower use different than America and I couldn't figure out

I had an emailed confirmation of the booking and a text to download the app but had to phone to get directions for key collection and was told by the manager that he’d tried to contact me via email and text and both had been bounced back. We thought we were going to a luxury apartment but found it was sparsely equipped. There was still the previous occupant’s pants in the washer/dryer, one teaspoon in the drawer, no tea towels or kitchen paper, only a couple of sheets of toilet tissue left on the roll with no spare roll, no cafetière or any sort of welcome pack. All very disappointing as the decor and furniture was nicely done.

Excellent location, facility and privacy. Communication fantastic with very clear self-check in instructions and quick response to queries. Free parking in a private courtyard. There is some noise from seagulls, which could add to the "holiday" experience for some, but might require earplugs for others! Also the blinds were broken in both lounge and bedroom so hard to achieve a dark room for sleeping. However, would recommend this as a great base for an exeter trip.

Excellent apartment with good contract with owners. Clean and excellent position to the town. More than happy to come back again and again as our daughter works down this way and have been looking for a regular place to stay when we come down.

Great nights stay. Free parking on site and an incredibly spacious and well kept apartment in a brilliant central location. It was actually a lot better than I was expecting and the pictures don't really do it justice.