It is a great boutique hotel with a small staff who you feel you get to know over the stay.

Staff was very friendly and helpful.

The staff went above and beyond to make our stay comfortable. The rooms were gorgeous. A super great shower, which is often hard to find in a hotel! Being there on Christmas, they had festive decorations, a candy bar, and lots of treats left for us. Breakfast was lovely, the gym was small but nice and the beds were so cozy. The location was extremely convenient. We didn’t want to leave!

No word can describe this hotel but AMAZING! Every thing during our week stay was just perfect. It started with a great welcoming in the reception, they upgraded our room to a premium room which was so nice and spacious. The bed was huge (king size) and very comfortable with a pillow menu !!! Breakfast was lovely and very tasty (including the variety from the menu). The hotel is perfectly located in the middle of Madrid, a walking distance to all main attractions, but in a quiet street. But above all there was the staff - each one of them was so kind, welcoming and helpful, especially Joaquin, the concierge, which was so patient and recommended places, restaurants, bars and everything else we asked and his recommendations were wonderful. We will definitely return to Madrid and for sure choose again Gran Hotel Inglés.

Amazing hotel, amazing staff, and an amazing location. Could not have gone better.

I visited this property five years ago and loved it so much that I wanted to return. It did not disappoint! The layout of the hotel is very warm and welcoming with beautiful tables and couches around. An excellent bar sits at the back. The Front Desk staff were very attentive and responsive to my needs, my room was large with every imaginable amenity and a beautiful claw tub. The hotel is close to all the major sites and museums (walking distance). It is difficult now to leave such a wonderful place - I recommend breakfast each day in the hotel (magnificent) and the bar serves the most cold and tasty cosmo I ever had! No detail was left unattended. I can’t wait to return. Gracias!

Clean and modern property in an excellent location in the heart of Madrid. Exceptional hospitality.

Very attentive staff in a beautifully restored boutique hotel in a fun part of Madrid. Walkable to most attractions like the Prado and royal palace and also the train station for quick trips to Toledo or a hop to Barcelona. Located on a quiet-ish side street. I stayed here with my wife and 2 young kids in a suite comprised of 2 adoining rooms. Accomodations were comfortable and the bathrooms were clean and renovated well. A few small negatives like a broken minibar didn't take away from the overall experience. Highly recommended for a city break, especially for Americans who are new to Madrid.

The staff is impeccable! So kind, efficient and helpful. The service was top notch and really made our stay enjoyable! They seem to like their work and have a positive demeanor. The room amenities were excellent! The food in the restaurant and lounge was also very good. Great location. All in all a wonderful experience.

The hotel was beautiful, clean and central, but every member of staff were just outstanding. Huge thank you to everyone.

Lovely hotel. Room was great as was staff. Location was mixed.

This hotel proves the adage that a caring staff can make the difference between a good stay and a flawless one. From our early morning check in with Javier, who proved to be a great ambassador for the hotel and anticipated our every need, to the smiling and charming Prince who was aptly named. Our concierge team went above and beyond to the point of running up a hill to procure us a taxi and recommend the best tapas bars in the city. The attention to detail in this hotel is second to none. The exuberance of our bartender Emmanuela ensured that we returned for our nightly cocktail. In summary this hotel is first class.

Fantastic hotel. Amazing service. Highly recommend.

best hotel experience of my life

We like it very much. Want to come back.

We loved this hotel. The room was so nice (although on the small side - bed was comfortable, they even have a pillow menu, bathroom toiletries and products were great, mini bar well-stocked (charges apply), restaurant was good, room service was ok. Location was excellent in a low transit street at the Barrio de las Letras very near Plaza Santa Ana, Museo Thyssen and Prado and many other attractions. However, what we loved the most was the hotel’s staff…everyone was lovely, always with a smile and always ready to help. The hotel was great but the staff (and I mean everyone) was just superb. I really really recommend it and if/when I return to Madrid I will certainly stay at Gran Hotel Inglés.

Exceptional stay in the heart of the action

Beautiful hotel. Loved everything about it!

All good, but the breakfast selections were not to the standard of the hotel.

Best customer service and very beautiful hotel.

Excellent property.

Fantastic!!!

convenient location, very friendly staff, clean room

Hotel was very good. Very centrally located, extremely professional staff that tended to every need and addressed us by name, cool bar and lounge area, nice rooms. The only issue was the noise. We had a suite with one bedroom facing the street and the other the rear. The street is quite lively with lots of eateries and cocktail lounges, and there are quite a few people late into the night. We were one the first floor so it was probably the noisiest it could be. Not terrible, but it did keep us up. But if you have the right room, the hotel is highly recommended.

Front desk staff - reception, concierge and door - were wonderful. As were bar and restaurant personnel. Favorite hotel in Spain.

Highly recommend staying at the Gran Hotel Ingles. The hotel is very well located for seeing all of Madrid. The staff went over and behind to make our stay wonderful. Thank you so much to Marta, who helped us plan a day trip to Toledo to her home town, she provided us with a map and recommendations for the day. The housekeepers kept the room always fully stocked and clean. If you are planning a trip to Madrid, I highly recommend you stay at this hotel, you will not be disappointed.

Lovely really helpful staff. Very comfortable room, well equipped. Great location

Incredible magical place

The hotel is a hidden, beautiful oasis in the heart of Madrid! The staff were absolutely amazing! We felt like family and made lifelong friends with Tarik and Emma! We stay in hotels more than 100 nights a year and it’s been a long time since we were truly sad to leave our new family!!

Long story short, this place is close to perfect.

Excellent

Excellent boutique hotel right in the centre of the action. Staff excellent and room very pleasant