Staff was friendly, property under construction and was not informed. There is no restaurant or kichen to use,the pool was not full and was dirty. Will not be returning.

Everything was good

This was the single worst hotel experience I've ever encountered. Since we were in Mexico I was careful to choose a hotel that stated there was English speaking staff, there was not. The room itself was stuffy and had an almost stale towel smell. We opened the windows and turned the fan on the highest setting to air it out. The plumbing to the bathroom sink leaked onto the floor. The shower barely dribbled any water out. We had to keep refilling our water bottle in the sink and pouring it on ourself to wash our hair and body off. One of the bathroom lights did not work and the mirror had rust around it. The towels were old, frayed, and rough. The comforter on the bed was worn thin in areas and had frayed seams. The pool was not kept clean and although it was very hot we absolutely did not want to swim in it. The door to our room was not even sealed, you could see into the hallway. And so you could also hear everyone outside of the room as well. But then! The worst thing of all happened! Some complete stranger swiped a room card to our room, opened the door, and walked right in. While we were in bed! All he said was, "Oh sorry, guess they gave me the wrong room card." Seriously?! We ended up moving furniture to barricade the door shut the rest of the night. But regardless, neither of us were able to sleep. At one point we even considered checking out and just paying for another room somewhere else. It was horrible!

We only stayed one night thinking we were just gonna get a cheap hotel. I’m so glad I found this little hole in the wall. It was such a cute place to like home. We will definitely be back.

When I arrived to the hotel, there were nobody in there. Nobody opened me the door. It was a scam, and they stole my money.

We stayed at this hotel as our flight was canceled and rebooked for the next day. Room was large and clean. Security guard onsite at night which made the site feel secure. Neighbourhood was mostly residential and very quiet. Restaurant and convience store nearby.

Quite poor. Owner needs to invest in upkeep more. Stayed in 2 different rooms, both experiences were the same. Both rooms: all sheets, towels were very stained and very old Shower water smelled like sewage Pool filter was not functioning at all, quite dirty Mold growing on ceilings Ceilings cracking and breaking Pillows were lumps of nothing, and stained Beds very hard, and stained Wifi was almost unusable in both rooms Not very quiet, couldn’t get room to be dark enough Pros: No insects / bugs Decent location, closest beach access is 1.6 km away. Cannot access beach from across the street. Staff tried their hardest with what they were given. They tried to bleach the sheets and towels, but they are too old to be bleached again. Cleaning lady did a good job every time, she did everything within her power to make it clean. Reception lady was very nice and helpful. This place is starting to really get old and broken down, owner does not invest enough in proper upkeep. Will not return. If renovations are done, it could be a nice place. Or at least get new sheets and towels! It’s gross!

Casa Maraf Hotel is a great value! The location is a short walk from a few food options, and Tortuga Beach and the main Hotel District are also not far! The location is quiet and safe, and the room has everything you need for a pleasant stay. The staff are incredibly helpful!