Cleaning and value of money

Nothing

The team are brilliant, the guests are all really lovely and are genuinely really nice. It's a really good vibe and nice community. People talk to everyone and everyone feels warm & welcoming for sure. All staff are unbelievably helpful, massively professional, kind, helpful, genuine and always. I've met some friends for life in here when I had to leave my home for a safe space, because that's exactly what it is, for a few days after a really traumatic situation. Safe stay staff sat with me and gave my mental health that vindication it needed- "it's not your fault" all staff have gone above and beyond including the nightstaff manager. They are so helpful and kind. Because people that come here see it says safe stay, I would like it to remain this way as the guests collectively have this set in stone which is brilliant

Some awful old men in my current room, if you're going to come here be respectful, what might be seen as a norm in your culture might not be the norm here, (aka drop the chauvinistic views).

Staff friendly and ready to help.

To use locker you need £2 but it’s for single use, as soon as you open locker you lose £2. You will need another £2 to close locker.

Well located, near to subway station and to services around the neighborhood

The place could be better in the hygiene aspect

Nothing

Everything terrible

The Breakfast

Good location!

They are a bit funny when you have to stay several times

Quick response of staff

Value for money wise this place ticks the boxes. Room facilities were in a decent condition, privacy curtains on beds and pleasant staff.

Just my particular circumstances and not really a complaint but regarding the layout of the room, I got a bed in a position in the room that made things a bit cumbersome. No power points near my bed meant I couldn't charge my things conveniently and with other guests already in the room utilising space, the secure storage locker under my bed was difficult to access easily

Great.Customer Service.amendment and Sanitized Environment.

None

I didn't check that other people would be living with us and I didn't want to return the number or change it to another

Good size room with walk in shower. Good bar and food, but many other restaurants nearby. The staff were exceptional

Nothing

Nice place,comfortable bed...I would definitely come back.

The heater on the shower room was at maximum and the water was super hot... so taking a shower was awful. Also the shower room was so small that if you enter with a dry towel to dry up afterwards, it will be all wet. On a 5 days stay we only could take 2 showers... very unpleasant.

location and organization of the hostel.

The location

The lift not working