It is very close to haram Nabawy and very helpful staff

Noting

قريب من الحرم نظافة الغرف العزل ممتاز الافطار لذيذ

كل شي

لاشي

قريب من الحرم النبوي

سيء جداً وغير متعاونين

سيء جداً وغير متعاونين

It was a clean room was spacious enough.

The room walls are very thin, so could hear people in the other room.

Globalement pas trop loin du Haram mais l’entrée des femmes est quand même assez loin c’est de l’autre côté Hôtel propre

Trop loin pour les femmes Le petit déjeuner n’est pas du tout qualitatif avec quasiment très peu de produits frais et beaucoup de produits transformés. Malgré des réservations anticipés nous avons eu des chambres à l’autre bout de l’hôtel l’une de l’autre. Manque de réactivité du personnel Équipement un peu vétuste

Odamız genıs ve guzldı

Yemekhane akşam yemegınde sureklı ağır bır koku ıle karışılıyordu bu sebebten akşam yemeklerine katılmadık sabah kahvaltısı gec baslıyordu namazdan geldikten sonra uyuyorduk uyanamayıp ona da katılamadık.yemekhane bölümü fıyaskoydu..

The place is decent and clean

The reception is unqualified and not professional at all. Additionally wanted to move our room for invalid reasons

قربه من الحرم

سعره

Good for male traveller but not female companions as they have to travel far for prayers in the prophet mosque

General check in time in Saudi Arabia apart for that nothing else

Spacious and clean

I paid for deluxe haram view but ended up with city view. The bed and pillows weee hard and we had connecting room with very noisy neighbours. Lots of construction’s going on outside. You cannot pray in this hotel with the people as you would be infront of imam so you would have to walk for 20-25 minutes to get to ladies area to pray and with construction was taking longer. Too expensive for what I paid for. When you pray alone in room your back would be to Prophet SAW Masjid Al Nabwee.

yakınlığını sevdim

telefonları şarj ederken zorlandık tuvaletteki su fiskiyesi çok sert tekrar tercih etmem

Freundliches und hilfsbereites Personal. Tägliche Reinigung. Vielfältiges und gut gewürztes Essen.

قريب من الحرم اكثر مما توقعت والغرفة جيدة

طلبت طعام خدمة الغرف كان اسوء ماذقت بحياتي استغرب كيف فندق خمسة نجوم يقدم جودة اكل بهذا السوء وهذا شيء مهم جدا يعني صرفت النظر بتجربة الفندق مرة اخرى تماما مافي حوض لغسل الاكواب مافي سليبرز

The location and only the location

Unfortunately, my experience fell significantly short of the expectations one might have for a five-star establishment, leading me to decide that this visit would be my last.The hotel is situated in a bustling and noisy area, which significantly detracts from the peaceful experience one seeks in such a sacred city. The lobby was congested with visitors sleeping on couches, diminishing the luxury ambiance one would expect.Room service was a major letdown, with the quality of food being the worst I've encountered in any hotel stay, including those at three-star establishments. Orders took excessively long to arrive, ranging from 35 to 45 minutes even for simple beverages. The Saudi coffee, in particular, was disappointingly watery and undoubtedly the worst I've ever had.A glaring oversight was the absence of a praying mat in the room, which is inexplicable for a hotel located less than two minutes walk from the Madinah Mosque. Although the towels provided were clean, they carried a strong chlorine smell that was quite off-putting.Adding to the discomfort, the toilet in my room malfunctioned, which is a basic expectation for functionality in any lodging, let alone a five-star hotel. The furniture creaked alarmingly, signaling low quality and poor maintenance - not what one would expect from a supposed luxury establishment.On the brighter side, the hotel staff was commendable for their efforts, and the prime location of the hotel is undeniably its strongest asset. However, these were the only aspects that met my expectations for a stay in a city as revered as Madinah.In conclusion, my stay at the Pullman ZamZam Hotel was marred by numerous disappointments, including poor room service, lack of basic amenities, overwhelming noise, discomfort, and poor maintenance. This will obviously be my last visit. I cannot recommend staying here at all unless absolutely necessary. For those seeking a tranquil and fulfilling stay in Madinah, I'd recommend looking elsewhere.

Friendly staff location flexible check out

Nothing I liked about this hotel

1. Bad housekeeping, 2. Unhelpful staff 3. Didn't let us extend our stay for 4 hours for free even though we were staying for a week 4. Very slow and unprofessional concierge service

Manger / lit

Prise / lumière

The location is right next to Masjid-e-Nabawi and is also surrounded by all sorts of shops and amenities!

Staff was friendly and very responsive

Breakfast need to add more Asian food dishes.

Almost everything

The washroom floor and tile finishing looked old

Staff were excellent always helpful

No complaints

Konumu

Temlzlik

The Hotel is dated , I paid around $3000 for two nights in a presidential suite . The name is misleading , this was at best a motel when compared to western standards

The hotel is obsolete , the rooms are dirty, smell bad and overall it’s not worthy of staying. Next door Hyatt is way better

Very good breakfast and lunch and dinner, the view from the rooftop restaurant was mind blowing! The staff were amazing, they came to check if we needed anything in our rooms and delivered a fantastic service when we inquired about anything over the phone.

The toilet shower was leaking even after someone came to change it, it was still leaking.

Access to haram..cleanliness..good atmosphere..great breakfast buffet with haram view..they upgraded my room free of cost

Super near to haram, so clean and such a pretty room. With all amenities. Very quiet and cozy. We had masjid view sooo nice and many shops around

Breakfast didn’t have much variety

The location is perfect for praying in the Noble Rawda (requires a Nusuk permit). Breakfast is perfect. Omlet chief of the breakfast restaurant's second floor is a hero. The staff are friendly, helpful, and professional. The view from my room was a mountain of Uhud. There is an option to be at the Prophet's Masjid the view from the breakfast restaurant is The Prophet's Masjid. room size and design is perfect

the 1st and 4th beds are smaller than the others Extra wall electrical outlets are needed. only available between 2nd and 3rd beds The Omlet chief in the breakfast 2nd-floor restaurant is great, however, he is alone and overwhelmed with so many orders and the queue is too long. An additional chief would be a great idea. A longer distance to women's prayer areas at The Prophet's Masjid.

The room was spacious, which is very difficult to find at a 5 starred hotel. The room amenities were adequate. There was a small kitchen to warm up food which is a bonus

The whole hotel is shabby, probably dates back many decades since the last renovation. It direly needs upgraded renovation in order to justify its reputation. Everything is our room were old and needed renovation. On the check out day we had a nightmare. We called several times for the Portman to take our luggage, for 10 mins, no one answered at the reception. After that, we were able to connect with someone and asked for the Portman to collect our luggage. He made a lot of delay and chaos since there was a big party of guest checking in and shortage of experienced staff were clearly visible. When you book a 5 star hotel with such a lot of money, it is logical to expect luxurious service, which, I am afraid, was clearly missing.

The location is superb and the layout is very good too. The bedrooms and bathrooms are all up to good standards.

The one gripe I had was the breakfast was the same everyday and in particular there never seemed to be any cutlery available, which was frustrating for many customers