Все прекрасно чисто уютно персонал очень профессиональный общительный хорошее расположение качество и цена проживания соответствуют спасибо за оправданные надежды

Personal amabil , poziționare excelentă, tematică aparte .

Patul / salteaua uzate au fost foarte inconfortabile

the beds were well. nothing else

after a long and exhausting way from Kyiv, we were searching for a calm place to stay. but, one "surprise came after another" in the Shadow Hotel. first, we've been offered another room, instead of what we booked. we (2women) came to the hotel with a kid and 3 heavy valises, and saw a huge stairs (38 steps!) before the entrance. the staff refused to help to deliver the laggage up. then, the receptionist offered the room, that was located on the attic(3rd floor with no elevator), with small windows that don't open, no balcony(that should be accordig to the discription on booking.com ). the air conditioner didn't work, though it was a heat and hard to breathe there. before the check-in I called the reception to ask if we can order a lunch and they said, it's possible in the hotel restaurant. also, as we were checking out early in the morning, we wanted to order a breakfast box to go. when we sat in the empty(!) restaurant, the staff rejected to serve, as "they had another order". as it appeared later, when we went to have a rest in the room, the owner of the hotel had a party in the restaurant that night. so we couldn't sleep with the kid, because of the disco and karaoke there, it felt as it was in the very room. had to contact booking.com call center to resolve the issue(really appreciate the help). only after this, the reception have assured us that the music will be turned off after 10.00 p. m. (before the party was announced till 1.00) and we will get our breakfast box finally. in the morning, when we checked out (the reception was informed beforehand), it appeared that a man, who should have helped us will the laggage, left a hotel 5 min before. though, we had to carry it from the 3rd floor and down the steps outside again by our own. do not recommend this property to anyone, because of the owner's and staff's attitude to the customer's service.

Comfortable, good location, amazing people! Thank you!

Location excellent.

Address on Booking. Com is wrong. Had serious problems finding the hotel. Instead of Bld Natiunilor Unite, the correct address is Str Pietrariei 9/1. The restaurant works only for breakfast. The pool is outside not inside and unheated. Mosquitoes...everywhere.

breackfast

location, anturage

Very classy, spacious room, with a big comfy bed and a cute balcony.

nothing

We booked this hotel and received the confirmation and after, the hotel called us to inform us that they cannot accomodate us because they dont have room available. They propose us another hotel, more expensive and in another area. It was the worse experience. We had to search for another accomodation in the middle of the night. It was zero respect for the customer.