Breakfast was good, but staff need to put on some friendly smile and maybe some training on hospitality customer service.

The staff in the kitchen. We always have to ask for toilet papers replenishment and towels, soaps and those for baths. Cups in the room not clean, tea not fresh. No remote for AC where Father was staying and shower was not cleaned

The bar was really good

The beds in the room

spacious and have access to pool and parking area is ok

nil

Need to change some of the menu

Service (staff in reception) need more training how to serve the guests professional

Location

Noise everywhere outside upstairs early in the morning

Location. Amanaki restaurant is next door.

Overall experience was bad. The room smelled horrible, walls are paper thin. The room, fridge and bathrooms were dirty (found little ants in my bed) went out to farmer joes to buy cleaning products and Mortein. Rubbish and dirty towels were not cleaned regularly or at all actually, asked a couple of times for cleaning service when we return back nothing was done. Often I had to send the kids down to take the rubbish and ask for fresh towels. You plan a holiday hoping to get a good night’s sleep, wake early go to the local gym, catch the sunrise, run the city & check out the beaches. Not the case, due to the constant party’s going on til midnight, just when you think you can finally sleep, you get groups of 8 ppl loud laughing after hours 2am and constantly loud talking. The ladies at the bar are so rude to guest, I refused to spend a cent in their bar or restaurant. My family & I would have breakfast, lunch & dinner at Amanaki. They know how to treat guest, we always leave them a generous tip. If I knew this beforehand I would have paid the extra to stay at Amanaki, Lava or Tanoa next door. If you bother to read the reviews, you will see a common problem complaining about the same thing. Fix the issue or drop the word hotel and replace with motel or backpacker hostile.

the bar

guest were extremely obnoxious and loud at all hours of the night, every night laughing and carrying on til 3am in the morning.

Love the relaxed atmosphere (not strict on the noise). Location is awesome, right across from the water (seawall) and next to a nightclub. Having the pool outside our rooms was amazing.

Didn't like how they only serviced your room every second day (Including Sunday which that day is understandable). You only get 1 towel per person per day. We were constantly waiting for clean towels or more toilet paper and had to go to reception and swap our dirty towels for clean ones most of the time. Breakfast was very very basic (toast, weetbix and a fruit). Staff at the bar / breakfast area had bad service. (Did the very minimal) and that's only if they were at the bar. (had to wait a couple of times). Only had a sheet for you to sleep in.

Good location, not too far from Apia city. The food at the Restaurant was nice. The pool looked nice but didn't get a chance to use it unfortunately.

Was originally put into the wrong room until I questioned it and was put into the right room which was much nicer but a little bit dirty... (Just cups and shower).

location

more effort with cleanliness

We didn't like the breakfast at all.need more variety

The room was dirty

location,

Would be great if the rooms had a microwave, breakfast buffet could be better more options or different menu everyday. Alcohol drink menu could be better with more options. Irons available one was faulty with melted plastic thats a hazard. Room to have its own dustpan. Room service floors were mopped with the AC off floor took a while to dry.

The room was nice and spacious. The air con in the room was amazing esp when coming back to our room from a hot day and walking in and getting hit with the nice cold air. Staff was really friendly and welcoming.

The bathroom needs to be cleaned more thoroughly as we saw a lot of mold. The taps in the bathroom were so hard to turn on and it was angled more to the sink part and it was hard to use. Might need to stock up more toilet paper in rooms as 2 isn't enough. There was no light near the bed and at night it just gave the room a dull look.

Location

TLC on the rooms, cleaning was poor, pool needs cleaning, the smell in the room was damped after cleaning.

Liked the view from downstairs bar Bus driver was lovely to and from airport

Position of our room - upstairs above kitchen Noise NO hot or warm water in shower for 10 days Had to ask for room service - when we did took 36hours and asking again to get service Food was terrible

We didn’t like our stayed at Millena it was unsafe as the locker of the room was not safe and we experienced drunk people walked in our room and scared us.

Everything the price they have on there website doesn’t match with the price they charge us at the hotel. Also we have to pay for key before we check in

Cleanliness of rooms Lovely lady at breakfast

Cups for hot drinks were dirty

some staff were amazing..

the hotel wasn’t at all what’s was described in reviews… on arrival we where put into a room we didn’t book… it was an old type village an very run down… the bedsheets where dirty with food on them and when asked to be changed they where changed with sheets with period blood on them… some staff were rude… there was also a mix up with payments on our rooms… staff there need to be better trained… we also had cleaners come into our room an remove a bed when we left an they didn’t let us know…

We love the location, staff were helpful and friendly, we did have a few issues but didn't stop us from having a great time

There was a lot of noise from other guest rooms next to ours, guests having family domestic continuously in the middle of the night for almost 3 hours. Was very disturbing for us. Having said all that, we must thank the management and staff for everything, especially Heather & the cleaners, they continuously clean to the best they could to keep our room clean & tidy. Thank you Tuala and Sandy for your hospitality. Have a very Merry Christmas 🎅 🎄 😊 Kelly & Eddie Rajah, Brisbane OZ

all is dated, pool is chipping and not well maintained, rooms are old, basic, not worth money

everything was wrong with this place- we checked out within 3 hours of checking in, I refused to sleep there- but we paid for 2 days and booking.com never replied, nor did the motel- no one refunded our money.