The house was like

Arriving after 9pm, the parking area was very dark and had numerous areas that made it difficult to walk safely. They failed to inform us of the code change on the outside entry keypad.  After several attempts the unit locked us out for 5 minutes.  Emailed the property manager and after several minutes got a call back.  He had a problem resetting the code.  It Took over 30 minutes before we were able to open the door.  Second floor door to the unit also had a lock box on it and was difficult to open.  Second floor hallway is very narrow and dimly lit making it difficult to see the numbers on the lock box. Finally inside, more than 50 minutes after arrival to find the second floor apartment was 90 degrees. They failed to turn on the window air conditioning units prior to our arrival.  Second floor unit on an August evening with an outside temperature of 80 and humid. AC units are undersized and very noisy.  Unit is poorly lit inside.  No informational book as to wifi passcode or how to operate the TVs. Called the property manager and he said everything is on the VRBO listing.  Just what I wanted to do was go online to find information that should be available without having to search for it.  Called VRBO on July 30th to discuss our displeasure with our stay.  VRBO agent suggested that they would contact the property manager to have a three way conversation to discuss the problems we had.  It has been 11 days since the phone call and we have not heard back. You have our #

It was great thank you, within reasonable distance of every we had planned for the weekend and the host was always prompt with the responses

The house was as described. There were no issues with the stay. The house was kid and service dog friendly. The property was within 20 minutes of Niagara Falls, 10 minutes from downtown Buffalo and a few minutes walk from Hertel Avenue.The was off street parking in the backyard. We enjoyed the stay.

Exceeded expectations ! Property manager was very nice! Cozy and spacious!