This is not a hotel. Do not book again. They don’t answer the email. Is a scam. My money was taken and the hotel never answer my emails as it doesn’t exist. Totally unprofessional, was scary to go to that hotel or house whatever it is, if it exists.

The hostal has a self check-in service in which the guests have to enter the reservation code that is supposed to be received via email, when this reservation are made through Hotels .com there is no hostal reservation code sent to guestsre, only the internal website confirmation code, the person responsible for the hostal assumed that I knew the check-in process and that I received the reservation code via email, which I didn't, he was very rude and unprofessional, he didn't even properly explain the check-in process and on top of that, he had a broken english, and protended that I had to speak french. He made me wait for more than an hour because 'he had things to do' so, apparently whatever he was doing was more important than helping a guest to check-in. I had to contact the website support to get the Hostal reservation code for their self check-in machine. I was coming from Geneva, Switzerland, so I had a 30-mins walk from the last bus stop to get there, I was tired and didn't need to get such a bad customer service.

Exellent

The staff is friendly. Sanaa's services were particularly appreciated .