Clean, functional facility. Breakfast understaffed. Waited a bit to get seated and served.

Great location, lots of stores and restaurants literally across the street. The parking available you had a to use the room key to get in and out of. Will definitely stay here again

Great location, lots of stores and restaurants literally across the street. The parking available you had a to use the room key to get in and out of. Will definitely stay here again

Front desk was understaffed, gym was small and warm. Location was good.

Front desk was understaffed, gym was small and warm. Location was good.

I was there for three nights and they never clean my room. I had to do my own bed.

I was there for three nights and they never clean my room. I had to do my own bed.

Was able to check in early which was quick and easy

Was able to check in early which was quick and easy

I was able to coordinate a early check-in

Property well maintained. Quick and easy check in.

Customer service is terrible. When we call nobody answer. We asked for late check out since we check in late too like 1am. They never accommodate us even. Front desk so lazy they don’t answer your call and not helpful and very rude. Terrible experience

The property looked great. I checked in late at midnight, but the front desk employee’s service was not good. Maybe hire people who want to be there late at night. I left the sign to clean the room one day and it was not cleaned when I got back.

This is the second time that i paid for breakfast and when i got there the frontdesk told me that bfast os not included .

This is the second time that i paid for breakfast and when i got there the frontdesk told me that bfast os not included .

The property looked great. I checked in late at midnight, but the front desk employee’s service was not good. Maybe hire people who want to be there late at night. I left the sign to clean the room one day and it was not cleaned when I got back.

More than annything else, the service here was stellar. Would stay here again

More than annything else, the service here was stellar. Would stay here again

Bed was very comfortable and the front desk staff were attentive to our needs.

Bed was very comfortable and the front desk staff were attentive to our needs.

Bat opened late was a big music concert near by very odd cause people where there to party

Bat opened late was a big music concert near by very odd cause people where there to party

Room was clean. Bed needs to be replaced sunken in middle. Restraunt needs a new menu with more steak options.

Room was clean. Bed needs to be replaced sunken in middle. Restraunt needs a new menu with more steak options.

Check in was easy. Ran out of toilet paper and there wasn’t a back up in the room.

Second time staying here for two nights to visit the 6 flags hurricane harbor around the corner from the hotel. We were able to secure an early check in at 11am on a Thursday for no additional charge. We paid a little extra for a high floor Mountain View room and it was worth it. Room was spacious, clean, updated, and had comfy beds. Breakfast during the week is made to order in the restaurant downstairs and the buffet is on the weekends. Food was average but a great option if you have kids with you. The pool is large and is heated with a hot tub next to it. Plenty of comfy lounge couches and chairs and fresh towels at the pool. Very family friendly, bar serves drinks in plastic cups if you want to take them to the pool, (my kid was very excited about bringing his Shirley temple with him). Plenty of food options in strip mall across the street as well as a Dave and Busters. Area is walkable with a few sketchy characters hanging around but it wasn’t an issue. Overall a great stay.

Second time staying here for two nights to visit the 6 flags hurricane harbor around the corner from the hotel. We were able to secure an early check in at 11am on a Thursday for no additional charge. We paid a little extra for a high floor Mountain View room and it was worth it. Room was spacious, clean, updated, and had comfy beds. Breakfast during the week is made to order in the restaurant downstairs and the buffet is on the weekends. Food was average but a great option if you have kids with you. The pool is large and is heated with a hot tub next to it. Plenty of comfy lounge couches and chairs and fresh towels at the pool. Very family friendly, bar serves drinks in plastic cups if you want to take them to the pool, (my kid was very excited about bringing his Shirley temple with him). Plenty of food options in strip mall across the street as well as a Dave and Busters. Area is walkable with a few sketchy characters hanging around but it wasn’t an issue. Overall a great stay.

Check in was easy. Ran out of toilet paper and there wasn’t a back up in the room.

Convenient and safe.

This is our go to Hotel in Concord. Its close to great shopping and restaurants. The staff are always friendly and accommodating. It would be nice as a part of a reward to get parking paid or a parking credit. That's the only downside to staying here.

Hotel was very nice, great area for shopping and dining across the street, check in staff were very friendly. The only bad thing was the breakfast, when booking it stated breakfast was included in the stay, on the morning of our departure, i decided to try the breakfast buffet, when walking in the restaurant there was a sign that said please wait to be seated, i waited for about five minutes then decided to walk in myself, i grabbed an orange juice and found a place to sit, then two other people walked in and employee finally came out and said the breakfast buffet would be $24.09 even for hotel guests, so i said no way. Other than that the stay was good.

Very welcoming!