Quality Inn is very basic, somewhat dated, a little run down. But the bed was comfortable and I got good nights rest during my stay. It was dark, quiet, and they had an extra blanket when I needed it.

I have a small dog and was put in a room in the basement that was dingy, smelly and a bed that was horrible, dipped so bad in the middle. I left the room and told the recetionist that that was not an adequate room and explained why. She sted that that is where people with pets are designated and that i would not be given another room. I told her that just because i have a pet does not mean that i deserve an inadequate room. She said that i would not be given another room. Would not give me a refund. I left the hotel immediately and lost over $200.00 dollars. I will never book a room at a quality inn again. Shabby room and extremely poor customer service. I admit i was angre and threw my room key behind the desk. Not happy.

I have a small dog and was put in a room in the basement that was dingy, smelly and a bed that was horrible, dipped so bad in the middle. I left the room and told the recetionist that that was not an adequate room and explained why. She sted that that is where people with pets are designated and that i would not be given another room. I told her that just because i have a pet does not mean that i deserve an inadequate room. She said that i would not be given another room. Would not give me a refund. I left the hotel immediately and lost over $200.00 dollars. I will never book a room at a quality inn again. Shabby room and extremely poor customer service. I admit i was angre and threw my room key behind the desk. Not happy.

The location was excellent, and it worked well for our stay. Rooms were well appointed with microwave, minifridge and coffeemaker. Great breakfast. There was so much noise the first night, however, hardly slept at all. Second night was fine and slept well.

When I checked in the hotel charged me for three nights instead of two nights on my debit card making me not have enough money to enjoy my vacation. They told me it was their policy and refused to return the extra night still waiting for resolution. Won’t stay at another choice hotel again.

The location was excellent, and it worked well for our stay. Rooms were well appointed with microwave, minifridge and coffeemaker. Great breakfast. There was so much noise the first night, however, hardly slept at all. Second night was fine and slept well.

When I checked in the hotel charged me for three nights instead of two nights on my debit card making me not have enough money to enjoy my vacation. They told me it was their policy and refused to return the extra night still waiting for resolution. Won’t stay at another choice hotel again.

Needs a renovation and my room wasn’t cleaned very well.

Needs a renovation and my room wasn’t cleaned very well.

My family was very shocked at the condition of the room. The entry door for room would not securely lock, the door apeared to have been pryed open as evidenced by the rubber seal being split. In order to seal the door, it was necessary to lift it up and push. Within 30 minutes of arrival I went to the desk to inform of the condition. After reporting the condition of the room, I was informed that there were no other room options available and that the door could not be prepared until the next day. My family felt that this left us in an unsafe and vulnerable condition. When requested to be placed in another hotel, I was informed that leaving would forfeit our prepaid funds, however, due to the unsafe condition and no alternative options, we made prevision to check into another hotel. At checkout the next morning, I asked the desk clerk when would someone be sent to fix the door, and was informed that the night clerk had not reported the door as needing repair. Management should be aware of their liability for not correcting this after being it was reported. The cost to the facily would be high. This was a devastating start to a planned vacation. Very disappointed and shocked with the cavalier attitude of the staff at the Walla Walla Quality Inn.

My family was very shocked at the condition of the room. The entry door for room would not securely lock, the door apeared to have been pryed open as evidenced by the rubber seal being split. In order to seal the door, it was necessary to lift it up and push. Within 30 minutes of arrival I went to the desk to inform of the condition. After reporting the condition of the room, I was informed that there were no other room options available and that the door could not be prepared until the next day. My family felt that this left us in an unsafe and vulnerable condition. When requested to be placed in another hotel, I was informed that leaving would forfeit our prepaid funds, however, due to the unsafe condition and no alternative options, we made prevision to check into another hotel. At checkout the next morning, I asked the desk clerk when would someone be sent to fix the door, and was informed that the night clerk had not reported the door as needing repair. Management should be aware of their liability for not correcting this after being it was reported. The cost to the facily would be high. This was a devastating start to a planned vacation. Very disappointed and shocked with the cavalier attitude of the staff at the Walla Walla Quality Inn.

The stay at the Quality Inn was just "okay" - we were on the first floor (which is the second floor for them) and we had a very thin ceiling above us where we heard everything from the T.V. to bathroom use.

The stay at the Quality Inn was just "okay" - we were on the first floor (which is the second floor for them) and we had a very thin ceiling above us where we heard everything from the T.V. to bathroom use.

All and it was acceptable. I didn’t expect much more than that In fairness it was.....okay

Didn’t get to stay payed 278.31 for two night receptionist wouldn’t even check us in the receptionist. Also tried to charge me an extra $250 for a pre-authorization for my debit card. He was also very very rude. He had no customer service skills and he did not refund my money at all and neither would the site. I then called and complained about it and the receptionist at the hotel that he had my money and he wasn’t gonna give it back to me. I ended up losing about $300 and I have not gotten it back at all. I do not recommend coming here.

All and it was acceptable. I didn’t expect much more than that In fairness it was.....okay

Didn’t get to stay payed 278.31 for two night receptionist wouldn’t even check us in the receptionist. Also tried to charge me an extra $250 for a pre-authorization for my debit card. He was also very very rude. He had no customer service skills and he did not refund my money at all and neither would the site. I then called and complained about it and the receptionist at the hotel that he had my money and he wasn’t gonna give it back to me. I ended up losing about $300 and I have not gotten it back at all. I do not recommend coming here.

Property was clean, staff friendly and room cozy.

Well placed property in easy walking distance of downtown Walla Walla. A great variety of shops, restaurants and pubs, and wine tasting rooms nearby. The free breakfast was very well stocked with good variety. The building could use some updates, but that's also reflected in the price.

Check in was delayed by 40 minutes.

Close to town. Easy breakfast to start the day. Great go to place to stay.

Check in was delayed by 40 minutes.

Easy access.

House keeping need to be a better job to make sure theirs no stains on their sheets or hairs in the shower.

Property was very run down, no elevator and grounds were very dirty. Wasn't impressed.

Easy access.

House keeping need to be a better job to make sure theirs no stains on their sheets or hairs in the shower.

Property was very run down, no elevator and grounds were very dirty. Wasn't impressed.

Facilities were great Nice quiet place in picturesque Walla Walla. Close to down town and near the hospital. Our stay was for a hospital appointment. Only disappointed because of one staff person

Facilities were great Nice quiet place in picturesque Walla Walla. Close to down town and near the hospital. Our stay was for a hospital appointment. Only disappointed because of one staff person

The room had a bad musty damp smell

Convenient to downtown, restaurant right next door, ample parking. Good price. It is starting to show some signs of neglect, with stained carpet. Hoping the owners put a little money into this place, rather than letting it slowly decline.