There were 2 pools and they told us one was heated because the plan was spending the day at the pool but it was impossible because they were very very cold super lack of maintenance

There were 2 pools and they told us one was heated because the plan was spending the day at the pool but it was impossible because they were very very cold super lack of maintenance

I went to a seminar and the service was outstanding.

I went to a seminar and the service was outstanding.

Nice hotel

Nice hotel

I just bought an executive suite and they did not wanted to give that one because they said that is not for dogs but a single one very small, I just said no!!! I am not going to accept it so they gave me the room 214 instead of something horrible! The 118 I really recommend to people NOT TO ACCEPT IT. It is small dirty without water service at the toilette (they said it was going to be fixed once people inside!) the staff at the front desk the WORST including the coward female manager that never came out but her subordinates. I REALLY TELL YOU! Do not Go To that hotel I mean IT IS MOT A MARRIOT !!!! In the facts!

I just bought an executive suite and they did not wanted to give that one because they said that is not for dogs but a single one very small, I just said no!!! I am not going to accept it so they gave me the room 214 instead of something horrible! The 118 I really recommend to people NOT TO ACCEPT IT. It is small dirty without water service at the toilette (they said it was going to be fixed once people inside!) the staff at the front desk the WORST including the coward female manager that never came out but her subordinates. I REALLY TELL YOU! Do not Go To that hotel I mean IT IS MOT A MARRIOT !!!! In the facts!

Amazing gardens

Nice and clean

Nice and clean

We stayed at this property previously back in January and loved it, so we booked it again when returning to the US. At check in, we have a pet, small quiet dog. We were told there would be a $35 pet fee, which we knew from staying in January. When charging the $35 pet fee, they charged us $804 pesos, which is approx $45. When I questioned her, she said, no that was correct and that it was because of taxes. I know for a fact my credit card was only charged $35 in January. I let it go as we had already had issues with our truck getting here, spending over 3 hours in the morning getting it fixed, then driving 6 hours to get here. We get to the room, all is fine until we try to put things in the refrigerator that need to keep cool, or they will spoil. The fridge BARELY cooled, I think the room was cooler than the fridge. We made sure it was plugged in and turned it all the way up. Still was not getting cold. Called the front desk. They sent someone out. He checked it, saw it was up all the way. We called back to the front desk and they basically said too bad, it’s turned up all the way. Not really a solution, we already knew that! Apparently there is something wrong with it. So now, we not only were overcharged, but have to throw away the food we had that needed to be refrigerated. Definitely not helpful front desk staff, and that was not the case in January. We will definitely be looking for a new hotel for next year.

We stayed at this property previously back in January and loved it, so we booked it again when returning to the US. At check in, we have a pet, small quiet dog. We were told there would be a $35 pet fee, which we knew from staying in January. When charging the $35 pet fee, they charged us $804 pesos, which is approx $45. When I questioned her, she said, no that was correct and that it was because of taxes. I know for a fact my credit card was only charged $35 in January. I let it go as we had already had issues with our truck getting here, spending over 3 hours in the morning getting it fixed, then driving 6 hours to get here. We get to the room, all is fine until we try to put things in the refrigerator that need to keep cool, or they will spoil. The fridge BARELY cooled, I think the room was cooler than the fridge. We made sure it was plugged in and turned it all the way up. Still was not getting cold. Called the front desk. They sent someone out. He checked it, saw it was up all the way. We called back to the front desk and they basically said too bad, it’s turned up all the way. Not really a solution, we already knew that! Apparently there is something wrong with it. So now, we not only were overcharged, but have to throw away the food we had that needed to be refrigerated. Definitely not helpful front desk staff, and that was not the case in January. We will definitely be looking for a new hotel for next year.

Nice location with easy access but a little bit noisy due to a high car traffic avenue in front of one of the buildings

Nice location with easy access but a little bit noisy due to a high car traffic avenue in front of one of the buildings

Excellent hotel we enjoyed our stay the restaurant was not the best but everything else was great

Excellent hotel we enjoyed our stay the restaurant was not the best but everything else was great

Location is not close to any good restaurants or attractions.

Location is not close to any good restaurants or attractions.

Very pretty grounds

Perfect Stay for a business trip

Perfect Stay for a business trip

Love this hotel. Dog friendly and room service.

this is our fav. hotel. The staff are the best. The food is good. The beds are fantastic and if you have dogs you will love the room the have .

this is our fav. hotel. The staff are the best. The food is good. The beds are fantastic and if you have dogs you will love the room the have .

This is a lovely hotel. I stay here every year. Dog friendly with lots of green areas for the pooch.

This property was stunning The staff were the best and if traveling with dogs it was the best

Dog friendly. Beautiful grounds. The room had everything. Room service was excellent.

It was good stay. Staff was friendly and helpful. Food was good.

Room was super good especially the view. Breakfast was awesome

Room was super good especially the view. Breakfast was awesome

Hotel staff were fantastic. Room was very clean and attractive and functional, beds very comfortable. Only issue was that we could not make the shower work except in "telephone" mode where you have to hold it. Asked them to fix but that did not happen. Room service meal was the best I have had anywhere and I travel a lot for business. Had a made-to-order salad, carpaccio and wine, beautifully served and it arrived in less than 10 minutes. However, the last day I ordered in the restaurant outside and the carpaccio was not the same. A little dried out, hardly any greens, and there was no custom salad on the menu so I was a bit disappointed. The first meal was one of the best I have had anywhere; the second was not the note I would have liked to have ended the stay on. That said, the grounds were lovely, the room was fantastic, the housekeeping is top-notch, the doormen were also top-tier. Highly recommend.