good breakfast

good breakfast

Good

Good

everything was perfect

everything was perfect

It was excellent experience for me. The Shilla has wonderful customer service!! Thank you!

It was excellent experience for me. The Shilla has wonderful customer service!! Thank you!

Awesome property, the staff is just top notch. Very clean and nicely appointed rooms, overall, one of the best hotels i have had the pleasure of spending time on holidays.

Awesome property, the staff is just top notch. Very clean and nicely appointed rooms, overall, one of the best hotels i have had the pleasure of spending time on holidays.

The lounge is spacious, the view is awesome and the food is good.

The lounge is spacious, the view is awesome and the food is good.

Shilla staff are extremely hospitable and attentive. Thank you to the concierge who emailed me back every time within minutes to assist with plans. I actually moved my reservation from the original plan at the Four Seasons, because their concierge emails saying their volume was too high to respond to my request for your booking. Shilla buffet is EXTENSIVE with many options for Asia and Western cuisine. We loved the coffee bar and gluten-free options. The pool is a very nice facility with good food and drink options. Heads up that kids under 140cm must wear a lifejacket, which my kids didn’t love, but had fun in the smaller pool without. Even though they say no toiletries, there are large bottles of shampoo, etc and soaps in the rooms. No need to take up space in your suitcase like I did! Decor and shopping in Shilla is very high end. Everyone wearing designer purses and styles. We were more casual but you could dress up as much as you would like. Thank you to the manager and hotel staff for the 5star service.

Shilla staff are extremely hospitable and attentive. Thank you to the concierge who emailed me back every time within minutes to assist with plans. I actually moved my reservation from the original plan at the Four Seasons, because their concierge emails saying their volume was too high to respond to my request for your booking. Shilla buffet is EXTENSIVE with many options for Asia and Western cuisine. We loved the coffee bar and gluten-free options. The pool is a very nice facility with good food and drink options. Heads up that kids under 140cm must wear a lifejacket, which my kids didn’t love, but had fun in the smaller pool without. Even though they say no toiletries, there are large bottles of shampoo, etc and soaps in the rooms. No need to take up space in your suitcase like I did! Decor and shopping in Shilla is very high end. Everyone wearing designer purses and styles. We were more casual but you could dress up as much as you would like. Thank you to the manager and hotel staff for the 5star service.

Excellent

It was fine -- but a little disappointing that a standard room did not include access to the sauna

It was fine -- but a little disappointing that a standard room did not include access to the sauna

The room was very clean and staff was extremely polite and helpful. I loved my stay there!

The room was very clean and staff was extremely polite and helpful. I loved my stay there!

Nice hotel

Nice hotel

The customer service is absolutely the best here. I always get a room with Namsan tower view and I sleep like a baby.

The customer service is absolutely the best here. I always get a room with Namsan tower view and I sleep like a baby.

The hotel staff was very friendly and helpful.

The hotel staff was very friendly and helpful.

I checked in the hotel at 13:00.

I checked in the hotel at 13:00.

We were three friends travelling. We were provided with two single beds. My friend slept on the sofa. We had to ask for the third towels etc. The air conditioner didn’t work. The maintenance team wouldn’t admit to fault. Extremely crowded lobby. The room service was lovely. The staff on the whole were courteous and helpful.

We were three friends travelling. We were provided with two single beds. My friend slept on the sofa. We had to ask for the third towels etc. The air conditioner didn’t work. The maintenance team wouldn’t admit to fault. Extremely crowded lobby. The room service was lovely. The staff on the whole were courteous and helpful.

The rooms are really lovely with great linens on the beds. Very comfortable and quiet. Staff was great and truly went out of their way to be helpful. We had a great time and used the pool. The buffet breakfast is memorable.

The rooms are really lovely with great linens on the beds. Very comfortable and quiet. Staff was great and truly went out of their way to be helpful. We had a great time and used the pool. The buffet breakfast is memorable.

Thank you! Had a wonderful stay at the Shilla.