We had a room with a stunning view of the Liver Buildings and waterfront. Zero noise from outside, well insulated windows. The bed was super comfy and the room was clean. The bathroom was a little tired looking but again, clean. The team on reception were polite and super professional as were the bar staff ( do try the bar, stunning views )

The whole place is really quite dirty, the air fresheners they’ve put in the hotel lobby are not strong enough and the room actually stunk of a musty bleachy smell throughout our stay. We paid a little extra to upgrade to a room with a river view, but the windows were so dirty you couldn’t see anything! Only Grace is we stayed on a Sunday at very reduced rates, would not have been happy at all paying a premium rate for that room in that hotel.

Checked in and was sent to a room that was already occupied. Back down to reception and had to wait until they found another room. Very little apology for this, felt like I was being questioned as to why there was someone else in that room. Corridor to new room smelt of sewage and carpets so dirty and stained. Room very worn with scratches on the wall, stained ironing board and missing wall light. Bath very slow to drain so stood in a deep puddle of water when showering. Bed appeared clean and comfortable. Up most of the night due to the noise. Banging and loud noises. At one point the bed shook with a very loud noise. Definitely would not return again.

One bath towel and a hand towel between two people. Requested breakfast in the room. Left card on door handle. No breakfast and too late for breakfast in the restaurant. Evening before no restaurant open for residents just a small bar up stairs and burgers and chips on offer. Not very good for vegetarians. This was my 80th birthday 6th Dec. Very upset and disappointed especially for my children who had come down from the Orkney Island, Scotland for the Birthday celebration.

Excellent check-in

Absolutely fabulous stay. Visited with mobility issues, lift in foyer wasn’t working so on duty staff helped me up the stairs. Once in allocated room, it was very small & dark & could not access the shower in the bath. TV in the room did not work so rang reception who came to look, couldn’t fix it then mentioned the room was too dark & could not access the shower. Staff member went away then came back 20 mins later stating she had secured us a better room, which had a walk in shower, more space & she had even put an extra standard lamp in it for better light. This was very much appreciated as I have mobility & sight issues which made it difficult to see and move around the original room. When going for breakfast all staff were very friendly & attentive & always wanting to help & assist me .

Absolutely fabulous stay. Visited with mobility issues, lift in foyer wasn’t working so on duty staff helped me up the stairs. Once in allocated room, it was very small & dark & could not access the shower in the bath. TV in the room did not work so rang reception who came to look, couldn’t fix it then mentioned the room was too dark & could not access the shower. Staff member went away then came back 20 mins later stating she had secured us a better room, which had a walk in shower, more space & she had even put an extra standard lamp in it for better light. This was very much appreciated as I have mobility & sight issues which made it difficult to see and move around the original room. When going for breakfast all staff were very friendly & attentive & always wanting to help & assist me .

Upon check in I was greeted by Zoe who offered a very warm welcome to the hotel. She was very caring and considerate. I was offered late check out also by becoming a member of Accor which was excellent as I had some online meetings in the morning and midday. The bed was very very comfy. The room was spotless. The pillows were also of good quality alongside the bedding itself. The room service menu however was quite limited, as you'd expect for an overnight hotel menu, however it seemed quite expensive for the items offered. A desk in the room would have been nice, I ended up having to use the bedside table for my online meetings, but it worked out well. The bathroom was small however it still had a bath. The only main issues with the room I had was some copper like staining in the bathroom at the bottom of the door and the wardrobe was very old and marked. Overall, I would 100% stay again and recommend the hotel to others coming to Liverpool. The staff were amazing, the room rate was also very fair for a really nice room. Will look forward to coming back in the future.