Madame Platini was caring and attentive. Sadly the reservations manager was rude and I found him aggressive. I was poorly upon arrive and he really upset me with his pushy insistence at talking to me. The reservations manager ruined my last trip.

Beautiful property. Kevin was wonderful. He checked us in efficiently as we had a tasting to go to. Rooms are spacious and comfortable. Incredible rain shower. Enjoyed a cocktail in their lovely garden bar with friends before dinner

Beautiful property. Kevin was wonderful. He checked us in efficiently as we had a tasting to go to. Rooms are spacious and comfortable. Incredible rain shower. Enjoyed a cocktail in their lovely garden bar with friends before dinner

Excellent location, very helpful staff and clean.

Excellent location, very helpful staff and clean.

Great location

Great location

Love the hotel . All the staff very helpful and very friendly. The only problem was parking was close, but not included.

Love the hotel . All the staff very helpful and very friendly. The only problem was parking was close, but not included.

An excellent hotel in a great location. Highly recommended!

An excellent hotel in a great location. Highly recommended!

Well located modern hotel with a wonderful Patio for drinks

Well located modern hotel with a wonderful Patio for drinks

We love this hotel but housekeeping is below par, if you’re staying in a triple room there should be 3 towels, bathrobes and glasses, especially after they done the cleaning and put back 2 off each again. But the hotel itself is brilliant and in good shape, extremely well situated in centre off town and the staff in the reception, bar and restaurant is very good.

We love this hotel but housekeeping is below par, if you’re staying in a triple room there should be 3 towels, bathrobes and glasses, especially after they done the cleaning and put back 2 off each again. But the hotel itself is brilliant and in good shape, extremely well situated in centre off town and the staff in the reception, bar and restaurant is very good.

Very good modern hotel with parking in the city centre. Only issue was air con only cooled to 23C

Very good modern hotel with parking in the city centre. Only issue was air con only cooled to 23C

It was our second stay and unfortunately, this time we weren’t as satisfied. Sound of elevator in the whole room although there was a door between the entrance and the bedroom - it was constant during the day, less after midnight. The shower wasn’t clean, especially the gaps between the tiles; they were orange/brown. The amenities are none-existing: shower gel mounted in the shower, one 30 ml body lotion for 2 and it wasn’t restocked the next day although removed from the bathroom to the main room and visibly almost empty. Staff was not really friendly. Elevator didn’t work one half of a day, great since I just had knee surgery. No other way to the 7th floor other than taking a different elevator to the 5th floor and walking the rest. No apologies. Parking 18€/day seems insanely overpriced. Probably won’t return, although rooms are nice.

It was our second stay and unfortunately, this time we weren’t as satisfied. Sound of elevator in the whole room although there was a door between the entrance and the bedroom - it was constant during the day, less after midnight. The shower wasn’t clean, especially the gaps between the tiles; they were orange/brown. The amenities are none-existing: shower gel mounted in the shower, one 30 ml body lotion for 2 and it wasn’t restocked the next day although removed from the bathroom to the main room and visibly almost empty. Staff was not really friendly. Elevator didn’t work one half of a day, great since I just had knee surgery. No other way to the 7th floor other than taking a different elevator to the 5th floor and walking the rest. No apologies. Parking 18€/day seems insanely overpriced. Probably won’t return, although rooms are nice.

It was great

It was great

2 day stay breaking the journey from the south of France home. Great hotel, extremely convenient in central Reims with their own underground carpark (must book) Staff incredibly helpful/engaging. Breakfast was very good, didnt use restaurant but looked good.

2 day stay breaking the journey from the south of France home. Great hotel, extremely convenient in central Reims with their own underground carpark (must book) Staff incredibly helpful/engaging. Breakfast was very good, didnt use restaurant but looked good.

This is a nice well run and central hotel in Reims. We did not have the breakfast. Good parking garage with EV charging possibility.

This is a nice well run and central hotel in Reims. We did not have the breakfast. Good parking garage with EV charging possibility.

If you're planning a trip to Reims stay in this hotel! Ideally placed in the city centre with everything within walking distance. Very friendly and efficient staff and a fantastic restaurant. Would definitely stay here again.

If you're planning a trip to Reims stay in this hotel! Ideally placed in the city centre with everything within walking distance. Very friendly and efficient staff and a fantastic restaurant. Would definitely stay here again.

Very comfortable professionally run hotel. Helpful and friendly staff.

Very comfortable professionally run hotel. Helpful and friendly staff.

Perfect location, parking 1 minute, lots of restaurants in the neighborhood. Good start Champagne region trip

Perfect location, parking 1 minute, lots of restaurants in the neighborhood. Good start Champagne region trip

Sophisticated styling of bathroom shower facilities.