Everything was excelente especially the people here are very flexible and helpful!

Excellent hotel , just would be nice to have coffee in the room .

Excellent hotel , just would be nice to have coffee in the room .

I loved the staff more than anything, they were very kind, professional, attentive, helpful, I was amazed about their customer service. The place is beautiful, has a lot of history, a feast for your eyes, the room was very quiet, comfortable bed, good AC, the only Cons were the room's poor illumination, the tiny space and the carpet was worn out. The area is safe, very close to the Centro Historico, we enjoyed so much being able to get to many beautiful places on a walking distances.

I loved the staff more than anything, they were very kind, professional, attentive, helpful, I was amazed about their customer service. The place is beautiful, has a lot of history, a feast for your eyes, the room was very quiet, comfortable bed, good AC, the only Cons were the room's poor illumination, the tiny space and the carpet was worn out. The area is safe, very close to the Centro Historico, we enjoyed so much being able to get to many beautiful places on a walking distances.

Love it

Love it

Property has spacious rooms, a lot of nice little extras

400 plus year old building with somewhat modern upgrades was walking distance from the zocalo. Staff was professional.

400 plus year old building with somewhat modern upgrades was walking distance from the zocalo. Staff was professional.

The hotel was great. Left my charger and hotel said they didn’t have it

The hotel was great. Left my charger and hotel said they didn’t have it

It was an ex-convent converted to a hotel - safe and quiet , and clean and in the Historic Center. Quiet and relaxed atmosphere.

It was an ex-convent converted to a hotel - safe and quiet , and clean and in the Historic Center. Quiet and relaxed atmosphere.

A very unique property like most of the quinta real hotels that use to be "conventos"

My friend and I enjoyed our stay so much that I would recommend this hotel to anyone visiting Puebla. It has old world colonial architectural charm that is so historical and yet has modern updated comfort. A+++

A very unique property like most of the quinta real hotels that use to be "conventos"

My friend and I enjoyed our stay so much that I would recommend this hotel to anyone visiting Puebla. It has old world colonial architectural charm that is so historical and yet has modern updated comfort. A+++

J

It is a beautiful, historic property which is so interesting to explore. The staff were very accommodating and hard working. On our second night they called our room and asked if we needed anything. We enjoyed a beverage in the bar one evening and breakfast in the restaurant one of the mornings. The food was delicious and beautifully presented. The servers were very conscientious and attentive. I hope to stay there again sometime soon!

It is a beautiful, historic property which is so interesting to explore. The staff were very accommodating and hard working. On our second night they called our room and asked if we needed anything. We enjoyed a beverage in the bar one evening and breakfast in the restaurant one of the mornings. The food was delicious and beautifully presented. The servers were very conscientious and attentive. I hope to stay there again sometime soon!

The history behind this hotel makes it unique, great service by the personnel that works there keeping the rooms clean and specially on the restaurant, big thanks to Alejandro and Betty they were awesome.

The history behind this hotel makes it unique, great service by the personnel that works there keeping the rooms clean and specially on the restaurant, big thanks to Alejandro and Betty they were awesome.

Nice and well mantained facility. It would be great if you could include parking as a complimentary service.

Nice and well mantained facility. It would be great if you could include parking as a complimentary service.

Fabuloso hotel

It’s a good place, nice service

Historic building. Lobby, bar and common areas were beautifully restored with great attention to detail. The rooms were not fully considered in the completion of the restoration process. The shower walls were remodeled but the rest of the bath tile walls weren’t. The rooms have gorgeous high ceilings with beams and ceiling wood planks but with some missing planks? Easy fix for the maintenance crew yet not done. Beds & linens were of premium quality and they offered a rollaway bed for our teenage kid at no extra cost. Staff was incredibly attentive unlike at any other hotel I have visited. Their follow up on any issues was on point and they were so respectful. These days, that is hard to come by. We had a plumbing problem with room 232. The sink and shower only released steaming hot water. It made it very difficult to bathe or wash our face. The maintenance person checked it and said they needed time to figure out why this was happening. Although they offered the option for us to go “bathe” in another room, I didn’t find it comfortable/safe to have to go do that. The water pressure was basically water drippings here & there. We only stayed two days. Parking is available onsite at about $150 pesos per day. Hopefully they can fix the maintenance issues so this lovely hotel can function at it's full potential😊

It’s a good place, nice service

Fabuloso hotel

Historic building. Lobby, bar and common areas were beautifully restored with great attention to detail. The rooms were not fully considered in the completion of the restoration process. The shower walls were remodeled but the rest of the bath tile walls weren’t. The rooms have gorgeous high ceilings with beams and ceiling wood planks but with some missing planks? Easy fix for the maintenance crew yet not done. Beds & linens were of premium quality and they offered a rollaway bed for our teenage kid at no extra cost. Staff was incredibly attentive unlike at any other hotel I have visited. Their follow up on any issues was on point and they were so respectful. These days, that is hard to come by. We had a plumbing problem with room 232. The sink and shower only released steaming hot water. It made it very difficult to bathe or wash our face. The maintenance person checked it and said they needed time to figure out why this was happening. Although they offered the option for us to go “bathe” in another room, I didn’t find it comfortable/safe to have to go do that. The water pressure was basically water drippings here & there. We only stayed two days. Parking is available onsite at about $150 pesos per day. Hopefully they can fix the maintenance issues so this lovely hotel can function at it's full potential😊

Great location! Easy parking. Room small for the price and getting old. Bath smelled. Overall great to be downtown for one night.