Location and amenities were great! Staff was super attentive and helpful to my colleague and I.

Location and amenities were great! Staff was super attentive and helpful to my colleague and I.

Perfect location. We'd choose it again!

Perfect location. We'd choose it again!

The staff was friendly and very helpful. The rooms were clean, bed comfortable and was quiet. Overall good experience.

The staff was friendly and very helpful. The rooms were clean, bed comfortable and was quiet. Overall good experience.

The overall experience was really nice

The overall experience was really nice

Everything was great except that there is no heating in the building, and it becomes drafty at night. But the staff offer extra blankets!

Everything was great except that there is no heating in the building, and it becomes drafty at night. But the staff offer extra blankets!

Very good location, near the shopping areas a ,Restaurants and city beaches! Clean and confortable, Nespresso machine in the room, tea facilites, iron and table.Modern design of the room.

Very good location, near the shopping areas a ,Restaurants and city beaches! Clean and confortable, Nespresso machine in the room, tea facilites, iron and table.Modern design of the room.

Biggest issue was lack of cleanliness, the entire room was filthy. Wanted to have a nice bath but all around the bath was so dirty i could wipe off the dirt with ease, then the bath plug was covered in black filth, just gross. Fixtures in room haven’t been wiped for months covered in thick dust. Cigarette stumps on balcony, someone else’s hair on the sink upon arrival. Bed on one side was worn down felt like sleeping on a hill. We didn’t get a maid service on our second day which I find odd in a 5* hotel usually get a daily freshen up but nothing. Corridors smelt like damp. On a plus side, the lounge on 23rd floor was lovely with nice service and nice views and the location was great for us. Needs a huge renovation and new cleaners, won’t be staying again.

Biggest issue was lack of cleanliness, the entire room was filthy. Wanted to have a nice bath but all around the bath was so dirty i could wipe off the dirt with ease, then the bath plug was covered in black filth, just gross. Fixtures in room haven’t been wiped for months covered in thick dust. Cigarette stumps on balcony, someone else’s hair on the sink upon arrival. Bed on one side was worn down felt like sleeping on a hill. We didn’t get a maid service on our second day which I find odd in a 5* hotel usually get a daily freshen up but nothing. Corridors smelt like damp. On a plus side, the lounge on 23rd floor was lovely with nice service and nice views and the location was great for us. Needs a huge renovation and new cleaners, won’t be staying again.

Amazing views!

Amazing views!

The property is well located between the beach and the cruise port with wonderful views from the higher floors. The immediate area around the hotel is a bit run down and crowded with noisy traffic. The desk staff were friendly and accommodating. The cleaning staff could be more thorough and consistent. We stayed for 12 nights and our bed linen was only changed twice - when requested.

The property is well located between the beach and the cruise port with wonderful views from the higher floors. The immediate area around the hotel is a bit run down and crowded with noisy traffic. The desk staff were friendly and accommodating. The cleaning staff could be more thorough and consistent. We stayed for 12 nights and our bed linen was only changed twice - when requested.

Nice and friendly hotel that is very clean. Rooms are well equipped and a nice size too.

Nice and friendly hotel that is very clean. Rooms are well equipped and a nice size too.

Places torn up, worn out

Places torn up, worn out

Property is old. Elevator from street level to lobby is very hard to use. Elevators inside hotel are old and slow. Several guests were checking in at the same time. Our person was more worried about others than us and took longer than normal because he kept jumping into their conversations. Bed comfort level was superb! Unfortunately after we were asleep, we were woken up by room service trying to deliver someone else's order. No apologies received. I would stay here again for the price paid.

Property is old. Elevator from street level to lobby is very hard to use. Elevators inside hotel are old and slow. Several guests were checking in at the same time. Our person was more worried about others than us and took longer than normal because he kept jumping into their conversations. Bed comfort level was superb! Unfortunately after we were asleep, we were woken up by room service trying to deliver someone else's order. No apologies received. I would stay here again for the price paid.

Good for a base, 5min walk for everything you need Breakfast bars etc… The hotel felt very corporate.. Didn’t eat or drink there at as so much more just minutes away…

Good for a base, 5min walk for everything you need Breakfast bars etc… The hotel felt very corporate.. Didn’t eat or drink there at as so much more just minutes away…

Hotel offer parking available and we need to paid for outside hotel parking for our stay at the hotel Except this everything is excelente

Hotel offer parking available and we need to paid for outside hotel parking for our stay at the hotel Except this everything is excelente

Good location, close to the Canteras beach, and the bus stop. The pool at the roof is a big plus, with an excellent 360-view of Las Palmas. Rooms are so-so, the bathroom needs renovation and the hotel itself is quite neutral/boring. We did not use the restaurant/bar, so no comment on that. The view is spectatular there too.

Good location, close to the Canteras beach, and the bus stop. The pool at the roof is a big plus, with an excellent 360-view of Las Palmas. Rooms are so-so, the bathroom needs renovation and the hotel itself is quite neutral/boring. We did not use the restaurant/bar, so no comment on that. The view is spectatular there too.

I was 4 nights, one day my riim was not cleaned, the shower gel was empty. Besides was everything very good.

I was 4 nights, one day my riim was not cleaned, the shower gel was empty. Besides was everything very good.