The room was very comfortable and homely. I was woken by a droning noise which on inspection was coming from either a boiler or air conditioning unit outside by the kitchen area. I put the tv on low to cover it and did go back to sleep. The check in was smooth and friendly. Unfortunately the heating wasn’t working but the site manager came over and discovered that the boiler wasn’t working so there was no hot water or heating. I was offered another room but I had already unpacked and it was late so he brought me another blanket. I would definitely stay here again as the hotel is lovely and service excellent. Okay there was a problem, but sometimes things like I had do happen but it’s how things are dealt with are important.

The room was very comfortable and homely. I was woken by a droning noise which on inspection was coming from either a boiler or air conditioning unit outside by the kitchen area. I put the tv on low to cover it and did go back to sleep. The check in was smooth and friendly. Unfortunately the heating wasn’t working but the site manager came over and discovered that the boiler wasn’t working so there was no hot water or heating. I was offered another room but I had already unpacked and it was late so he brought me another blanket. I would definitely stay here again as the hotel is lovely and service excellent. Okay there was a problem, but sometimes things like I had do happen but it’s how things are dealt with are important.

The bathroom needs updating and when we moved furniture, there was enormous amounts of dust everywhere. Breakfast was good even though they don’t offer a cooked breakfast. Not sure the manager should sit in bar next to guests. Bit uncomfortable. Should be behind the bar or elsewhere in hotel

The bathroom needs updating and when we moved furniture, there was enormous amounts of dust everywhere. Breakfast was good even though they don’t offer a cooked breakfast. Not sure the manager should sit in bar next to guests. Bit uncomfortable. Should be behind the bar or elsewhere in hotel

Disappointed in our overall presentation in our room. The hotel had very nicely upholstered furniture but the sofa in our room was unsuitable and quite tatty. It felt unfinished. We couldn't rely on an evening meal bring available as the hotel cater for outside functions. We have stayed here before and our experience then was better than this stay. The hotels position for touring is ideal

Disappointed in our overall presentation in our room. The hotel had very nicely upholstered furniture but the sofa in our room was unsuitable and quite tatty. It felt unfinished. We couldn't rely on an evening meal bring available as the hotel cater for outside functions. We have stayed here before and our experience then was better than this stay. The hotels position for touring is ideal

Lovely Hotel, I've styed several times here

This is a wonderful old hotel with lovely old beams and lots of nooks and crannies, room was great, staff were great and food was great. An ideal base for Arundel and the South Downs.