Had a wonderful stay here at the Doubletree. Walking distance to the beach and plaza with a Walmart. Property was very clean, concierge was very friendly and helpful.

Balcony view without a view Looking south into another property wall from the 8th floor. Disappointment galore at $250 plus a night …

Balcony view without a view Looking south into another property wall from the 8th floor. Disappointment galore at $250 plus a night …

Wonderful beautiful hotel....

Decent, but not very clean in the rooms.

Decent, but not very clean in the rooms.

Friendly and helpful staff

Friendly and helpful staff

Breakfast was terrible. Way understaffed. Waited 40 mins for cold and undercooked food.

Breakfast was terrible. Way understaffed. Waited 40 mins for cold and undercooked food.

This was the best hotel experience we have had in a very long time. All the staff were friendly and helpful! I would go back to Miami just to stay there!

This was the best hotel experience we have had in a very long time. All the staff were friendly and helpful! I would go back to Miami just to stay there!

The room was large! The downfall was the wad of hair in the shower drain. I cleaned it up and told the concierge about it. There was a weird noise all throughout the night that sounded like different tones of a vacuum cleaner turning on and off repeatedly throughout the night which made it difficult to sleep. The last complaint I have is that the room service started servicing our neighbor rooms at 7 in the morning while my wife and I were trying to sleep. They were talking very loudly and slamming doors. Definitely won’t be coming back again.

The room was large! The downfall was the wad of hair in the shower drain. I cleaned it up and told the concierge about it. There was a weird noise all throughout the night that sounded like different tones of a vacuum cleaner turning on and off repeatedly throughout the night which made it difficult to sleep. The last complaint I have is that the room service started servicing our neighbor rooms at 7 in the morning while my wife and I were trying to sleep. They were talking very loudly and slamming doors. Definitely won’t be coming back again.

We had to move rooms three times. Never have I had to do this sliding door didn’t lock and sink was totally stopped up. He took it apart had black gunk everywhere. Had to move us. We repacked everything and moved our self then next room bathtub was disgusting we moved our self again no furniture on balcony. The employees were very nice. Beds were great the only thing that turned out good.

We had to move rooms three times. Never have I had to do this sliding door didn’t lock and sink was totally stopped up. He took it apart had black gunk everywhere. Had to move us. We repacked everything and moved our self then next room bathtub was disgusting we moved our self again no furniture on balcony. The employees were very nice. Beds were great the only thing that turned out good.

For an overnight is great; they need to inspect and ensure the bathroom in the rooms are completely clean and no damages on the walls around the shower. This can bring mold and other things that can damage the hotel or cause a sickness to the guests

For an overnight is great; they need to inspect and ensure the bathroom in the rooms are completely clean and no damages on the walls around the shower. This can bring mold and other things that can damage the hotel or cause a sickness to the guests

The hotel was comfortable and clean and the pool was nice.

The hotel was comfortable and clean and the pool was nice.

Horrible customer service

Very disappointed with this stay. The website made it seem like this was a 5 star hotel, but it was not. I was expecting the 30$ resort fee that’s a give in, and even expecting a parking fee, but we had a pay a 40$ vallet fee that was mandatory. We asked if we could handle our own vehicle, and we were denied. When viruses are on the rise, we try to keep away from people, so for someone to tell us this was mandatory, that was upsetting. What really got me upset, however, was that the pool/hot tub and outside area was closed for reservations. The only reason why we booked was for the alleged gorgeous pool, but that was non existent. They claim to have beach access, but that was another lie. You have to cross a dangerous road and walk through another resort. Walk time 10 minutes, so that’s not good for elderly, those with small children, or people with disabilities. The rooms were not very clean, we woke up with several bites on our bodies. We expected a great time but we couldn’t wait to leave. No disrespect to the workers but our complaints did not matter because unfortunately no one understood us. Just to recap, the hotel claimed to be 139$ a night. Add 30$ resort fee, add 40$ mandatory ballet, plus taxes and hidden fees.. yikes we could have gone some where very nice directly on the beach.

Hotel is definitely not nice to international black travelers.

Pool was under renovation

Booked after staying multiple times before. Was bringing elderly mother for her birthday trip from UK. A key focus was the use of the pool as mum enjoys swimming but not confident to swim in sea. At no point when researching, booking or until I arrived was I made aware the entire pool area was closed for refurbishment. Was directed to use the beach but this defeated the swimming plan, the beach chairs were not accessible at the same times as the pool would have been. I was also given the wrong times when I asked about this at reception and had to stand around on the beach on Sunday morning for an hour waiting for the team to arrive and setup. The first night stay was also disrupted due to no working air conditioning. Reported it to reception they promised to resolve the following morning. Got back to the room mid afternoon to find air conditioning parts all over the room. After an hour of waiting went down to reception to see what was happening. Was told they would get the engineer back. Very disappointing stay and not what I was sold.

Booked after staying multiple times before. Was bringing elderly mother for her birthday trip from UK. A key focus was the use of the pool as mum enjoys swimming but not confident to swim in sea. At no point when researching, booking or until I arrived was I made aware the entire pool area was closed for refurbishment. Was directed to use the beach but this defeated the swimming plan, the beach chairs were not accessible at the same times as the pool would have been. I was also given the wrong times when I asked about this at reception and had to stand around on the beach on Sunday morning for an hour waiting for the team to arrive and setup. The first night stay was also disrupted due to no working air conditioning. Reported it to reception they promised to resolve the following morning. Got back to the room mid afternoon to find air conditioning parts all over the room. After an hour of waiting went down to reception to see what was happening. Was told they would get the engineer back. Very disappointing stay and not what I was sold.

Signs of bedbugs in 2 different floors

Very good hotel and area

Impeccable Front desk staff and valet - on point with service and friendliness. Cafe staff was fantastic!

Impeccable Front desk staff and valet - on point with service and friendliness. Cafe staff was fantastic!

The pool and jacuzzi were closed, this was never shown in the website, and I received a text the day of the check in, so I wasn’t able to cancel and move to another hotel . The front desk claims that it was noted in the website but was nothing there when I did the reservation.

The pool and jacuzzi were closed, this was never shown in the website, and I received a text the day of the check in, so I wasn’t able to cancel and move to another hotel . The front desk claims that it was noted in the website but was nothing there when I did the reservation.