During our second night stay, the power went out due to an issue with a transformer. Of course, this was no fault of the hotel management, but their lack of communication with hotel guests was disappointing. No effort was made to keep guest informed of what was happening. At the very least, the manager could have explained the situation and been more proactive with guests about when they could return to their rooms.

We thought it was a nice hotel

Check in was awful. Took thirty minutes. Three people working and were very rude and difficult to understand. At one point I was told I needed my husband to come check in. He was in the car with the kids. Finally convinced them I made the reservation and paid with my card. Breakfast was disgusting, with undercooked eggs and sausage. Very inconvenient set up with flow of people. And nothing was wiped up or replaced in a timely matter.

Staff threatened & tagged credit card to charge if there were extra persons even though extra people were there to simply drop us off due to carpooling.

Staff threatened & tagged credit card to charge if there were extra persons even though extra people were there to simply drop us off due to carpooling.

The condition of the hotel was excellent and the bed was very comfortable, the room was clean.

The condition of the hotel was excellent and the bed was very comfortable, the room was clean.

As frequent travelers: this was the worst hotel experience we have had to date. We literally felt like we were in prison and should have read a policy and procedure manual before coming. 1. Check In: Our trip was entirely paid for through Expedia. We booked 2 nights for 2 Adults and 1 child (14 years old as noted in the Expedia drop down menu). Upon arriving to the hotel we were informed that it would be an extra $25 due to our child’s age. We asked why and were informed that “this is our policy and it covers food cost”. From our understanding the continental breakfast was included in the room charge and our 14 year old child is not eating $25 worth of breakfast. 2. Customer Service: Have never felt so uncomfortable during an out of town stay a. Because we are from out of town for a sports event; we had a visitor come from another hotel. When the visitor walked in they were immediately harassed and asked what room they were going to. They were also followed. The front desk person found me and stated that if our visitor is there for more than 30 minutes we would get charged. I asked why if they were just visiting and they stated “this is our policy”. b. Because we are from out of town we had a family member (80 years old) visit at the hotel who brought pizzas. (Total for family there were 3 rooms booked). We wanted to eat pizza in the lobby area where there are tables (and where continental breakfast is served). We were informed we could not do that because the area is

As frequent travelers: this was the worst hotel experience we have had to date. We literally felt like we were in prison and should have read a policy and procedure manual before coming. 1. Check In: Our trip was entirely paid for through Expedia. We booked 2 nights for 2 Adults and 1 child (14 years old as noted in the Expedia drop down menu). Upon arriving to the hotel we were informed that it would be an extra $25 due to our child’s age. We asked why and were informed that “this is our policy and it covers food cost”. From our understanding the continental breakfast was included in the room charge and our 14 year old child is not eating $25 worth of breakfast. 2. Customer Service: Have never felt so uncomfortable during an out of town stay a. Because we are from out of town for a sports event; we had a visitor come from another hotel. When the visitor walked in they were immediately harassed and asked what room they were going to. They were also followed. The front desk person found me and stated that if our visitor is there for more than 30 minutes we would get charged. I asked why if they were just visiting and they stated “this is our policy”. b. Because we are from out of town we had a family member (80 years old) visit at the hotel who brought pizzas. (Total for family there were 3 rooms booked). We wanted to eat pizza in the lobby area where there are tables (and where continental breakfast is served). We were informed we could not do that because the area is

Old property, needs a lot of work

Old property, needs a lot of work

They never cleaned my room.

They never cleaned my room.

This hotel has billed me for a broken tv base that I never touch. They will not call me back to explain or send me pictures videos or receipt for the $250.00 .they took from my account. This is being done to me because my daughter wrote a bad review. Hallway smell of weed bathroom smell of piss. Comfort Inn Hoffman Estate. If needed I will be getting a lawyer

Very good place to stay. Easy parking, the room was clean and good affordable rates. Breakfast available.

This hotel has billed me for a broken tv base that I never touch. They will not call me back to explain or send me pictures videos or receipt for the $250.00 .they took from my account. This is being done to me because my daughter wrote a bad review. Hallway smell of weed bathroom smell of piss. Comfort Inn Hoffman Estate. If needed I will be getting a lawyer

Good

Good

Good place to stay. Comfortable bed, clean room. Breakfast available.

Good place to stay. Comfortable bed, clean room. Breakfast available.

When we got there the man at the front desk wasn’t very welcoming. He was training someone and I get that he could have been under stress but to talk to an employee that way in front of guests is embarrassing. Not for me and my partner but for the person training. But throughout the night at the shift change there was a new man at the front desk. He was very kind and helpful.

When we got there the man at the front desk wasn’t very welcoming. He was training someone and I get that he could have been under stress but to talk to an employee that way in front of guests is embarrassing. Not for me and my partner but for the person training. But throughout the night at the shift change there was a new man at the front desk. He was very kind and helpful.

Nice clean and quiet exactly what we looked for

Nice clean and quiet exactly what we looked for

Decent room and decent prices. The staff was very nice. The breakfast in the morning was pretty good.

Decent room and decent prices. The staff was very nice. The breakfast in the morning was pretty good.

Check in was easy, lady was nice. Keycard didnt work the first time. People questioned me alot as if it was a shady hotel. Lots of people hanging out outside. Not very private and clean hotel. If you want a quick cheap place to stay, this would be it. Not somewhere I would bring the whole family to though.

Check in was easy, lady was nice. Keycard didnt work the first time. People questioned me alot as if it was a shady hotel. Lots of people hanging out outside. Not very private and clean hotel. If you want a quick cheap place to stay, this would be it. Not somewhere I would bring the whole family to though.

They wanted 200 dollars to check in

They wanted 200 dollars to check in

Room looked as if it wasn’t clean,mysterious pills all over the floor,room smelled like smoke

Room looked as if it wasn’t clean,mysterious pills all over the floor,room smelled like smoke