There’s no coffee , room service is very basic selection. Room request wasn’t given. Jackhammer noises 2am every night, disappointing

Just parking was super expensive

I truly loved this hotel. Such amazing amenities. We had the ability to take beach chairs, an umbrella, and a body board, free of charge, to the beach everyday. We also had the ability to rent bikes each day for 90 minutes, again, free of charge if we desired. We also were given a $50 credit for each night/day. Very nice restaurant and bar, definitely well prepared and fancy. I would not recommend renting a car and having it parked at the hotel due to the charge for the valet parking nightly. However, overall, loved this place. Will definitely come back.

I truly loved this hotel. Such amazing amenities. We had the ability to take beach chairs, an umbrella, and a body board, free of charge, to the beach everyday. We also had the ability to rent bikes each day for 90 minutes, again, free of charge if we desired. We also were given a $50 credit for each night/day. Very nice restaurant and bar, definitely well prepared and fancy. I would not recommend renting a car and having it parked at the hotel due to the charge for the valet parking nightly. However, overall, loved this place. Will definitely come back.

Beautiful hotel, check in was slow and the lack of water in the room was not pleasant.

Beautiful hotel, check in was slow and the lack of water in the room was not pleasant.

Staff was rude at check in. Room has the slightest glimpse of ocean views. Room was messy and shower was broken. Overall a poor experience.

Amazing first time in Santa Monica

Amazing first time in Santa Monica

Everything was lovely. Service was top notch. The vibes are so cool and Southern Cali. I felt like I was in a West Elm showroom. The beach and everything was walkable.

The staff at this property are amazing! Lovely clean room and the pool area is great. Easy walk to the beach and main shops/ restaurants.

Everything was lovely. Service was top notch. The vibes are so cool and Southern Cali. I felt like I was in a West Elm showroom. The beach and everything was walkable.

Arrived at 4.15pm and no room, waited 30 mins before giving up and taking a walk. Came back at 6pm with a new receptionist (may have been the manager) and he was very abrupt, no apology given for the delay either. Later during the stay he was more helpful. Rooms are newly refurbished and a good size (we had a twin queen beds room) but there was poor lighting and hardly any space for storing clothes. No water or hot drinks in the room either, but they did give a $50 credit each day for food and beverage. You have to pay $50 Resort Fee, however you do get access to decent chairs, towels, boogie boards and umbrellas for the beach. Parking was expensive ($36) and cheaper alternatives nearby. Overall I felt this hotel was more style over substance, would not return.

Arrived at 4.15pm and no room, waited 30 mins before giving up and taking a walk. Came back at 6pm with a new receptionist (may have been the manager) and he was very abrupt, no apology given for the delay either. Later during the stay he was more helpful. Rooms are newly refurbished and a good size (we had a twin queen beds room) but there was poor lighting and hardly any space for storing clothes. No water or hot drinks in the room either, but they did give a $50 credit each day for food and beverage. You have to pay $50 Resort Fee, however you do get access to decent chairs, towels, boogie boards and umbrellas for the beach. Parking was expensive ($36) and cheaper alternatives nearby. Overall I felt this hotel was more style over substance, would not return.

The room and hotel were both lovely. Thank you for a wonderful stay.

Nice hotel and friendly staff. Parking fee too expensive! I would recommend this location to friends. Good quality food.

This property is lovely, only complaint is not enough lounge chairs by the pool.

This property is lovely, only complaint is not enough lounge chairs by the pool.

Nice hotel and friendly staff. Parking fee too expensive! I would recommend this location to friends. Good quality food.

Good for the value in rooms but the bars and restaurants for drinks are grossly overpriced….it is refreshed but not fully renovated as advertised Carpeting needs to be cleaned Staff is mostly helpful

Good for the value in rooms but the bars and restaurants for drinks are grossly overpriced….it is refreshed but not fully renovated as advertised Carpeting needs to be cleaned Staff is mostly helpful

I love the lobby design and proximity to the beach, I made good use of the bikes! I wish they had more of the design extended to the rooms, my room had the humming of fans turning on and off (like a motor) which made it hard to sleep sound. The balconies were great. The food needs an upgrade: I feel this place could be really great with lighter cuisine. it just wasn't quite right for me at breakfast. the fair felt a little too heavy. I think it could be great with these updates.

I love the lobby design and proximity to the beach, I made good use of the bikes! I wish they had more of the design extended to the rooms, my room had the humming of fans turning on and off (like a motor) which made it hard to sleep sound. The balconies were great. The food needs an upgrade: I feel this place could be really great with lighter cuisine. it just wasn't quite right for me at breakfast. the fair felt a little too heavy. I think it could be great with these updates.

Thanks

From design to service this stay was pure class filled with the most excellent service making us feel more like we were visiting family and not a business. Only thing I wish They offered was more options on the room service menu. Otherwise this was a fantastic stay. Our family will be back to stay again.

From design to service this stay was pure class filled with the most excellent service making us feel more like we were visiting family and not a business. Only thing I wish They offered was more options on the room service menu. Otherwise this was a fantastic stay. Our family will be back to stay again.

Love the Sandbourne vibe! You've created a special place where guests can relax and feel pampered.

Love the Sandbourne vibe! You've created a special place where guests can relax and feel pampered.

Close to the pier and biking to Venice beach!

Close to the pier and biking to Venice beach!

Ok

Ok