Super service

Super service

Every aspect of the facility and our experiences there were outstanding. The only suggestion I would make is regarding dairy housekeeping. The staff are wonderful but they are provided with a broom rather than a vacuum cleaner for cleaning. The result is some accumulation of dust etc in the corners and remote areas of the room. Understanding that speed of turnover is important, but in light of the low cost and high availability of labor, hiring additional workers and purchasing vacuum cleaners might be a good option for management to consider.

Every aspect of the facility and our experiences there were outstanding. The only suggestion I would make is regarding dairy housekeeping. The staff are wonderful but they are provided with a broom rather than a vacuum cleaner for cleaning. The result is some accumulation of dust etc in the corners and remote areas of the room. Understanding that speed of turnover is important, but in light of the low cost and high availability of labor, hiring additional workers and purchasing vacuum cleaners might be a good option for management to consider.

Very comfortable friendly hotel great location and grounds

Very comfortable friendly hotel great location and grounds

It's been amazing vacation in this property highly recommended, great location amazing place with the best service, The most beautiful and clean piece of beach in the area. Great food and wonderful breakfast. Waiting for coming back again.

It's been amazing vacation in this property highly recommended, great location amazing place with the best service, The most beautiful and clean piece of beach in the area. Great food and wonderful breakfast. Waiting for coming back again.

Nothing is too much trouble at this hotel, we were a family group travelling with a 2year old in the group & every small detail to accommodate the whole group were met. Every staff member without exception always greeted us with a smile & were always very helpful. The hotel is very clean in all areas. There is a great choice of restaurants & poolside drinks/food. Located directly on the beach is also a huge plus. The hotel grodbs & garden are kept to a pristine standard. All in all there is nothing not to like about this hotel & it is definitely a hotel we would all love to return to. Thank you everyone at Centara Reserve for an amazing holiday.

Nothing is too much trouble at this hotel, we were a family group travelling with a 2year old in the group & every small detail to accommodate the whole group were met. Every staff member without exception always greeted us with a smile & were always very helpful. The hotel is very clean in all areas. There is a great choice of restaurants & poolside drinks/food. Located directly on the beach is also a huge plus. The hotel grodbs & garden are kept to a pristine standard. All in all there is nothing not to like about this hotel & it is definitely a hotel we would all love to return to. Thank you everyone at Centara Reserve for an amazing holiday.

Amazing hotel with a really great team of staff. Absolutely brilliant service overall. Will definitely come back. Thanks

Amazing hotel with a really great team of staff. Absolutely brilliant service overall. Will definitely come back. Thanks

Overall experience exceeded expectations. Staff extremely helpful, food rooms and position couldn’t fault . Would definitely return and will highly recommend. Thank you for an enjoyable experience.

Overall experience exceeded expectations. Staff extremely helpful, food rooms and position couldn’t fault . Would definitely return and will highly recommend. Thank you for an enjoyable experience.

Excellent perfect

Excellent perfect

Amazing stay om best resort om koh samui

Amazing stay om best resort om koh samui

First, upon arrival to the room, we were greeted to a basket of used feminine pads. The resort apologized with a cheap bottle of wine. We also encountered dirty glasses in our room on multiple days and also at breakfast. And the air conditioning worked sometimes and at other times not. The only positive thing was the staff were very nice and tried hard. I expect the hotel to apologize for the inconvenience so that others potential guests will ignore this review and stay at the resort. But the same old tired apologies I’ve read by theses resorts are just that. More to the point, they’re b.s. And I’m sorry to have to post such a bad review. However, I spent $2500 for four nights at what was supposed to be a 5 star luxury resort. It is not luxurious and they should be ashamed of themselves. If you’re reading this and don’t want to be disappointed, please stay at the Conrad or Six Senses or some other resort.

First, upon arrival to the room, we were greeted to a basket of used feminine pads. The resort apologized with a cheap bottle of wine. We also encountered dirty glasses in our room on multiple days and also at breakfast. And the air conditioning worked sometimes and at other times not. The only positive thing was the staff were very nice and tried hard. I expect the hotel to apologize for the inconvenience so that others potential guests will ignore this review and stay at the resort. But the same old tired apologies I’ve read by theses resorts are just that. More to the point, they’re b.s. And I’m sorry to have to post such a bad review. However, I spent $2500 for four nights at what was supposed to be a 5 star luxury resort. It is not luxurious and they should be ashamed of themselves. If you’re reading this and don’t want to be disappointed, please stay at the Conrad or Six Senses or some other resort.

Two stars only not because of Centara but Expedia. Booked 10 nights and flight was delayed for 24hrs by United Airlines due to crew swap issues resulting to over $1,000 in unplanned layover expenses (One night in Singapore and one night charged at Centara that we didn’t use because of the flight delay). Awful experience with United Airlines…

Two stars only not because of Centara but Expedia. Booked 10 nights and flight was delayed for 24hrs by United Airlines due to crew swap issues resulting to over $1,000 in unplanned layover expenses (One night in Singapore and one night charged at Centara that we didn’t use because of the flight delay). Awful experience with United Airlines…

Other than the check in and check out issues, the stay was perfect. Staff was friendly. The rooms were clean and good amenities overall.

Other than the check in and check out issues, the stay was perfect. Staff was friendly. The rooms were clean and good amenities overall.

It was a lovely place to stay. Walking distance to amenities.

It was a lovely place to stay. Walking distance to amenities.

a huge thank you to the whole team and especially to Sofie who taked care on us and also helped us order a little cake for our little girl's 4-month birthday. Thanks again sofie, you're the best really! From the moment you arrived to the end, all the hotel staff took great care of you and the place was just beautiful and very relaxing. We'll be back again and again. Thanks again!

a huge thank you to the whole team and especially to Sofie who taked care on us and also helped us order a little cake for our little girl's 4-month birthday. Thanks again sofie, you're the best really! From the moment you arrived to the end, all the hotel staff took great care of you and the place was just beautiful and very relaxing. We'll be back again and again. Thanks again!

Firstly the Property is Beautiful. The Staff is AMAZING, Friendly, accommodating etc. We checked in and later discovered that our AC wasn't keeping cool. The hotel had an engineer in the room in 5 Minutes. In the end he never got it working properly, SO they upgraded us to a Beautiful Suite. The first room was great, The Suite, Amazing. Ive never had a better Staff anywhere. "M" checked us in and was just great to work with and then, "Beaut" upgraded us and also was a pleasure to work with. There was nothing that we asked for that wasn't immediately attended too. This place is Paradise with Angels for Staff Members. Thank You For making the final week of our trip the most enjoyable and memorable. We look forward to coming back.

Firstly the Property is Beautiful. The Staff is AMAZING, Friendly, accommodating etc. We checked in and later discovered that our AC wasn't keeping cool. The hotel had an engineer in the room in 5 Minutes. In the end he never got it working properly, SO they upgraded us to a Beautiful Suite. The first room was great, The Suite, Amazing. Ive never had a better Staff anywhere. "M" checked us in and was just great to work with and then, "Beaut" upgraded us and also was a pleasure to work with. There was nothing that we asked for that wasn't immediately attended too. This place is Paradise with Angels for Staff Members. Thank You For making the final week of our trip the most enjoyable and memorable. We look forward to coming back.

Wonderful hotel, unfortunately our Ocean Reserve room had a a lot of mosquitoes flying in easily via an air duct that was open to the outside, which left us covered in mosquito bites every night. The property and staff are generally amazing.

Wonderful hotel, unfortunately our Ocean Reserve room had a a lot of mosquitoes flying in easily via an air duct that was open to the outside, which left us covered in mosquito bites every night. The property and staff are generally amazing.