Nice size room and very comfortable bed for a reasonable price. It would be nice if the shower had a hand held shower head in addition to the rainfall shower head.

Service was excellent. Staff also were caring and helpful

Room: For an upmarket hotel this was not a good experience. The room itself might as well be a Red Roof or Laquinta, so nothing special and also very small. Beyond real glassware for drinking, a minibar filled with overpriced drinks and a selection of overpriced snacks, plus no tea/coffee making facilities or a microwave. Essentially, no big difference to a cheap motel and no big woop either. Customer Service: The front desk tells you nothing beyond taking ID, payment and handling over key cards. How about letting guests know their room key is needed to work the elevator, or that there's no coffee/tea making facilities in your room. On that subject - Called down to get a coffee maker, including requesting regular and decaf but they only brought regular and they were all froo-froo flavoured stuff. Yuck! To add insult to injury, the coffee maker didn't work so called down again and was told a replacement would be coming up, but it never showed up (30 min later) before leaving for dinner and a show. No coffee! We returned later and recalled the front desk, because they didn't replace the coffee maker arranged earlier. Response... let me see if I can find another one. Some 15 mins later another maker shows up, so then rementioned wanting regular (unflavoured) coffee and decaf. Response... we don't have access to any of that. Still no coffee! In summary: If a supposed upscale hotel this was awful and nothing like their posting, we'll never stay at a Thompson Hotel ever again.

Room: For an upmarket hotel this was not a good experience. The room itself might as well be a Red Roof or Laquinta, so nothing special and also very small. Beyond real glassware for drinking, a minibar filled with overpriced drinks and a selection of overpriced snacks, plus no tea/coffee making facilities or a microwave. Essentially, no big difference to a cheap motel and no big woop either. Customer Service: The front desk tells you nothing beyond taking ID, payment and handling over key cards. How about letting guests know their room key is needed to work the elevator, or that there's no coffee/tea making facilities in your room. On that subject - Called down to get a coffee maker, including requesting regular and decaf but they only brought regular and they were all froo-froo flavoured stuff. Yuck! To add insult to injury, the coffee maker didn't work so called down again and was told a replacement would be coming up, but it never showed up (30 min later) before leaving for dinner and a show. No coffee! We returned later and recalled the front desk, because they didn't replace the coffee maker arranged earlier. Response... let me see if I can find another one. Some 15 mins later another maker shows up, so then rementioned wanting regular (unflavoured) coffee and decaf. Response... we don't have access to any of that. Still no coffee! In summary: If a supposed upscale hotel this was awful and nothing like their posting, we'll never stay at a Thompson Hotel ever again.

Comfy & friendly, outside of the room feeling too cold & drafty. Meant to ask for a blanket as that would have helped.

Comfy & friendly, outside of the room feeling too cold & drafty. Meant to ask for a blanket as that would have helped.

Easy check-in and welcoming from the staff and management. The hotel is walking distance from the Fulton station and the new seaport! Our room was spacious, very clean and the bed was super comfortable. We loved our stay and will be back!

Easy check-in and welcoming from the staff and management. The hotel is walking distance from the Fulton station and the new seaport! Our room was spacious, very clean and the bed was super comfortable. We loved our stay and will be back!