We had an issue with the washing machine when we arrived but quickly fixed by management. Well located

We had an issue with the washing machine when we arrived but quickly fixed by management. Well located

I was surprise to see that the hotel was great and above our expectations. Also, service was very good, everyone very calm and nice. The rooms were clean and had everything you need. Good experience.

I was surprise to see that the hotel was great and above our expectations. Also, service was very good, everyone very calm and nice. The rooms were clean and had everything you need. Good experience.

The hotel Las Palmas Urban Center is fine. We stayed in the Family Suite, that was definitely comfortable for 3 adults. The room was clean and the folks at the reception area we’re very friendly. There were only two drawbacks that I can write about. 1) The hotel’s reception area and rooms start on the third floor of this building and there is no elevator. Therefore, one must carry the luggage up the stairs, which is an issue if you have back problems. Second of all, there is a restaurant underneath the hotel and across to street from the hotel. If you’re staying there over a weekend, it does get little loud. Having earplugs did help drown out the noise level. Besides that, everything was fine.

The hotel Las Palmas Urban Center is fine. We stayed in the Family Suite, that was definitely comfortable for 3 adults. The room was clean and the folks at the reception area we’re very friendly. There were only two drawbacks that I can write about. 1) The hotel’s reception area and rooms start on the third floor of this building and there is no elevator. Therefore, one must carry the luggage up the stairs, which is an issue if you have back problems. Second of all, there is a restaurant underneath the hotel and across to street from the hotel. If you’re staying there over a weekend, it does get little loud. Having earplugs did help drown out the noise level. Besides that, everything was fine.

This was a positive experience overall, the hotel were in touch weeks before we arrived to make check in arrangements, staff at the reception were very friendly and let us leave our luggage in storage while the room was being prepared (we arrived at 11:00 and check in starts at 14:00) and the room was spacious and clean. We only stayed for one night because we were travelling around the island but it was just perfect for what we needed and I would recommend it to others.

This was a positive experience overall, the hotel were in touch weeks before we arrived to make check in arrangements, staff at the reception were very friendly and let us leave our luggage in storage while the room was being prepared (we arrived at 11:00 and check in starts at 14:00) and the room was spacious and clean. We only stayed for one night because we were travelling around the island but it was just perfect for what we needed and I would recommend it to others.