Desk, cleanibg, bar excellent

Desk, cleanibg, bar excellent

Good quality hotel and the staff were friendly and efficient. It's easy to drive to and only ten minutes walk from the old town. Excellent breakfast buffet except, and this is the reason for my poor sustainability/ environmental rating, they have Nespresso machines that generate hundreds of waste pods every day. Bean to cup machines would be so much better. Our room was directly under the Gym so if you particularly want a quiet room don't be on the tenth floor.

Good quality hotel and the staff were friendly and efficient. It's easy to drive to and only ten minutes walk from the old town. Excellent breakfast buffet except, and this is the reason for my poor sustainability/ environmental rating, they have Nespresso machines that generate hundreds of waste pods every day. Bean to cup machines would be so much better. Our room was directly under the Gym so if you particularly want a quiet room don't be on the tenth floor.

Location and staff

Location and staff

We, a family of 4, thoroughly enjoyed our stay in Las Palmas visiting family. Thank you. We had a juniour suite which comprised of 1 bedroom and a lounge (with sofa bed and an extra single). We also had a view of the dock and a balcony which was a lovely surprise on arrival. The staff were all so kind and helpful and really made our stay. We were also very impressed with the food. The breakfast buffet had a great range of options, wide selection of nice breads for toasting and mini pastries, as well as hot and other cold options. We ate in the bar the first night and it was outstanding we returned again on our final night. The kids loved the rooftop pool, the only drawback was that it didn't open until 11am.

We, a family of 4, thoroughly enjoyed our stay in Las Palmas visiting family. Thank you. We had a juniour suite which comprised of 1 bedroom and a lounge (with sofa bed and an extra single). We also had a view of the dock and a balcony which was a lovely surprise on arrival. The staff were all so kind and helpful and really made our stay. We were also very impressed with the food. The breakfast buffet had a great range of options, wide selection of nice breads for toasting and mini pastries, as well as hot and other cold options. We ate in the bar the first night and it was outstanding we returned again on our final night. The kids loved the rooftop pool, the only drawback was that it didn't open until 11am.

Tv only in spanish and wifi was very limited in the room

Tv only in spanish and wifi was very limited in the room

Very corporate big noisy lobby, nice room but nothing special. Pool closed - no reasons given

Very corporate big noisy lobby, nice room but nothing special. Pool closed - no reasons given

Reasonably good hotel but there are many better ones in Las Palmas. Slightly expensive for the quality. A pool on the terrace is actually good. Location ok but not in the heart of the town centre either.

Reasonably good hotel but there are many better ones in Las Palmas. Slightly expensive for the quality. A pool on the terrace is actually good. Location ok but not in the heart of the town centre either.

Travelled from the south of the island for a night as I had a very important meeting early in the morning, the check in was slow but the receptionist ( guy) was great, the other receptionist ( woman) said that my booking was only for one person !! I showed the reservation and also she said that no balcony, it was quite a bad experience, I had to wait for 30 minutes to access the room Then in the evening it was really hot and I decided to put the air con on and it wasn’t working also the room was full of mosquitos ( killed about 15) I called reception at 1.00 am as couldn’t sleep to ask for a fan and they told me they don’t have any ! I mentioned that the air con was faulty and they said yes the air con it’s not working for some time now! I did not get any notice of that when I checked in or when made the reservation, otherwise I would of book another hotel! They told me I could borrow a spray ( mosquito) for only few minutes as other rooms may need it them. I could not sleep that night and the next day when I complain no apologies or explanation. Definitely not going back there!

Travelled from the south of the island for a night as I had a very important meeting early in the morning, the check in was slow but the receptionist ( guy) was great, the other receptionist ( woman) said that my booking was only for one person !! I showed the reservation and also she said that no balcony, it was quite a bad experience, I had to wait for 30 minutes to access the room Then in the evening it was really hot and I decided to put the air con on and it wasn’t working also the room was full of mosquitos ( killed about 15) I called reception at 1.00 am as couldn’t sleep to ask for a fan and they told me they don’t have any ! I mentioned that the air con was faulty and they said yes the air con it’s not working for some time now! I did not get any notice of that when I checked in or when made the reservation, otherwise I would of book another hotel! They told me I could borrow a spray ( mosquito) for only few minutes as other rooms may need it them. I could not sleep that night and the next day when I complain no apologies or explanation. Definitely not going back there!

Good hotel, menu is a bit restricted.

Good hotel, menu is a bit restricted.

Well prepared your prove of reservation because they insisted that we didn't reserve our room with breakfast which is totally a mistake of their system. Try to embarrass the customers? I don't think so but it's not a comfortable situation.

Well prepared your prove of reservation because they insisted that we didn't reserve our room with breakfast which is totally a mistake of their system. Try to embarrass the customers? I don't think so but it's not a comfortable situation.

Very nice hotel close to the lovely vegeuta area. A bit old, especially from the outside but overall very good.

Very nice hotel close to the lovely vegeuta area. A bit old, especially from the outside but overall very good.

We stayed here for a week recently, and found the staff to be very friendly and helpful. Our room was clean and had everything we needed - it was also serviced daily. The breakfast was good, but there was little variety, so you had the same offerings every day. Now, I do understand that with the current Covid situation, the hotel was limited in what they could provide, they still did an outstanding job and their system for everyone to have their own 'tongs' works very well (except for scrambled eggs). Despite the pool being emptied, we were able to sunbathe on the rooftop for the first two days. After that the whole area was closed off for use which was rather disappointing. The hotel is next to a very busy motorway, but we were not disturbed by any traffic noise. It is close to many shops and restaurants and is within walking distance to Old Town. There is a lovely park between the hotel and Old Town, which has a cafe serving drinks, and a few food carts which serve rather delicious food. There is also a big playground for children and even a dog park. We had misjudged the location, and had to get a taxi daily to the beach area Playa de Las Canteras. The fare is €6 each way, so it's not too bad, but if you want a beach holiday, you may want to consider booking a hotel closer to the beach. There are taxis available directly outside the hotel. I would definitely recommend AC Hotel Iberia Las Palmas, and their standards during this pandemic is exceptionally high.

We stayed here for a week recently, and found the staff to be very friendly and helpful. Our room was clean and had everything we needed - it was also serviced daily. The breakfast was good, but there was little variety, so you had the same offerings every day. Now, I do understand that with the current Covid situation, the hotel was limited in what they could provide, they still did an outstanding job and their system for everyone to have their own 'tongs' works very well (except for scrambled eggs). Despite the pool being emptied, we were able to sunbathe on the rooftop for the first two days. After that the whole area was closed off for use which was rather disappointing. The hotel is next to a very busy motorway, but we were not disturbed by any traffic noise. It is close to many shops and restaurants and is within walking distance to Old Town. There is a lovely park between the hotel and Old Town, which has a cafe serving drinks, and a few food carts which serve rather delicious food. There is also a big playground for children and even a dog park. We had misjudged the location, and had to get a taxi daily to the beach area Playa de Las Canteras. The fare is €6 each way, so it's not too bad, but if you want a beach holiday, you may want to consider booking a hotel closer to the beach. There are taxis available directly outside the hotel. I would definitely recommend AC Hotel Iberia Las Palmas, and their standards during this pandemic is exceptionally high.

Perfect stay, close to the old center of Las Palmas. Hotel is clean and staff is very friendly. Enjoyable breakfast. Would stay again.

Perfect stay, close to the old center of Las Palmas. Hotel is clean and staff is very friendly. Enjoyable breakfast. Would stay again.

Decent place but a bit over priced. Shower leaked liked crazy and the WiFi barely worked without dropping service every 5min

Decent place but a bit over priced. Shower leaked liked crazy and the WiFi barely worked without dropping service every 5min

It is very accessible and you can walk to the center easy the bed wasn’t not too comfortable but the cleaning and the service was very good

It is very accessible and you can walk to the center easy the bed wasn’t not too comfortable but the cleaning and the service was very good

Nice clean room i slept very well.the bathroom was tiled an modern plus point it had a bath.

Nice clean room i slept very well.the bathroom was tiled an modern plus point it had a bath.