This hotel has potential to be fantastic but it lacks five star qualities. Reception staff were great - helpful and informative. Ordering food seems to be a problem- always takes long. Food menu could be better - the daily buffet lacked variety and not great to see flies on some of the dishes - staff just don’t seem to be on top of things. Hospitality is good - special shout out to Banks. The spa lacks imagination - presentation and spa ambience is lacking, but the massage was very good. The gym has outdated equipment and rusting dumbbells - not worth visiting. We Won’t be returning soon.

Safe and orderly. Great service for boat and vehicle excursions to Chobe

Safe and orderly. Great service for boat and vehicle excursions to Chobe

Great location on the river with plenty of trees and shelter

Great location on the river with plenty of trees and shelter

Everything was great just some noisy guests ruined the quite

Everything was great just some noisy guests ruined the quite

We didn't feel super welcomed here. There were lots of inconveniences due to terrible service that could have been avoided. For example, I confirmed pick up at the airport a few days before but when we got there on time, no one was there to get us. We had to ask the airport to call them. I asked about a tour to Zambia for Victoria Falls. The hotel said that wasn't possible. I asked them to double check and I never got a response. They did end up setting it up for us but our drive around Zambia was super sketchy, running his own errands the whole time. The food was also extremely expensive, especially considering the bad quality. They also tried to charge us double for a Chobe safari so we booked through another hotel. When we left, I asked ok so are we all good, do we need my credit card again? She said no and we left. Ten minutes later, our driver got a call and we turned around-turns out we did need to swipe our card again. Not sure why she hadn't done that while I was there and even asked her...also, expect a hour for anything. A chicken sandwich via room service will take a hour. A refill for an iced tea at lunch will take 15 minutes. Overall, service was awful for the price they charge. Worst service we've had in awhile...

We didn't feel super welcomed here. There were lots of inconveniences due to terrible service that could have been avoided. For example, I confirmed pick up at the airport a few days before but when we got there on time, no one was there to get us. We had to ask the airport to call them. I asked about a tour to Zambia for Victoria Falls. The hotel said that wasn't possible. I asked them to double check and I never got a response. They did end up setting it up for us but our drive around Zambia was super sketchy, running his own errands the whole time. The food was also extremely expensive, especially considering the bad quality. They also tried to charge us double for a Chobe safari so we booked through another hotel. When we left, I asked ok so are we all good, do we need my credit card again? She said no and we left. Ten minutes later, our driver got a call and we turned around-turns out we did need to swipe our card again. Not sure why she hadn't done that while I was there and even asked her...also, expect a hour for anything. A chicken sandwich via room service will take a hour. A refill for an iced tea at lunch will take 15 minutes. Overall, service was awful for the price they charge. Worst service we've had in awhile...

Great African style with friendly staff and a host of activities. Fantastic location. Food was outstanding!

Great African style with friendly staff and a host of activities. Fantastic location. Food was outstanding!

The service could be slow, but overall our stay was lovely. We had a minor issue with our room the first evening, but were swiftly moved into another (and upgraded) room. Great setting, amazing excursions and local guides...and of course, the wonderful views.

The service could be slow, but overall our stay was lovely. We had a minor issue with our room the first evening, but were swiftly moved into another (and upgraded) room. Great setting, amazing excursions and local guides...and of course, the wonderful views.

Great hotel, good service right on the river.

Great hotel, good service right on the river.

The hotel staff at reception were fantastic checking in and out as well as the activities desk superb. The rooms are dated but clean, the wifi is touch and go depending on where you are with in the resort. The food is average and over priced and not 5 star quality !! The staff in restaurant was ok but not again 5 star. Pool area was shabby and need a good clean and a lot of TLC again not worthy of a 5 star resort. Empty bottles and glasses left out on tables around pool area for 2 days no one cleans up!! Hotel Setting lovely but let down from the lack of maintenance. Overall a 2-3 star hotel at best but you are paying 5 star prices!! Would not recommend!!!

The hotel staff at reception were fantastic checking in and out as well as the activities desk superb. The rooms are dated but clean, the wifi is touch and go depending on where you are with in the resort. The food is average and over priced and not 5 star quality !! The staff in restaurant was ok but not again 5 star. Pool area was shabby and need a good clean and a lot of TLC again not worthy of a 5 star resort. Empty bottles and glasses left out on tables around pool area for 2 days no one cleans up!! Hotel Setting lovely but let down from the lack of maintenance. Overall a 2-3 star hotel at best but you are paying 5 star prices!! Would not recommend!!!

This hotel has all the amenities to compete with any world class hotel however it has not been well maintained for various reasons. Staff is pleasant but not always professionally trained. Emphasis is on catering to larger groups. Not disappointing but not as good as it could have been

This hotel has all the amenities to compete with any world class hotel however it has not been well maintained for various reasons. Staff is pleasant but not always professionally trained. Emphasis is on catering to larger groups. Not disappointing but not as good as it could have been

We stayed in the Clinton Suite which was beautiful, very comfortable and spacious. The staff were extremely helpful and friendly. An otherwise pleasant stay was marred by the fact that we had no wifi (our suite was apparently one of 2 which had no wifi (communication is very important to us so this did not go down well!). At over R6K per night, it was expensive compared to similar facilities.

We stayed in the Clinton Suite which was beautiful, very comfortable and spacious. The staff were extremely helpful and friendly. An otherwise pleasant stay was marred by the fact that we had no wifi (our suite was apparently one of 2 which had no wifi (communication is very important to us so this did not go down well!). At over R6K per night, it was expensive compared to similar facilities.

I only wish my room had a clock in it. None of my motel rooms had them in Africa though.

I only wish my room had a clock in it. None of my motel rooms had them in Africa though.

Excellent hotel, but dinner food selection is limited if you select alacalt menu

Excellent hotel, but dinner food selection is limited if you select alacalt menu

10min to airport convene the for River photography. . Staff excellent go out of way to help you . Food is good not excellent. Comfortable bed a/c, and tv.

An amazing gem in the middle of nowhere, perfect to relax and get ready for more adventures

An amazing gem in the middle of nowhere, perfect to relax and get ready for more adventures

It was a very pleasant stay overall. Very friendly and helpful staff. Would definitely stay here again.

It was a very pleasant stay overall. Very friendly and helpful staff. Would definitely stay here again.

Clean and comfortable rooms. Service was okay. Hotel amenities were good.Close to Chobe National Park.

Clean and comfortable rooms. Service was okay. Hotel amenities were good.Close to Chobe National Park.