The worst resort I have ever visited in my life. I do not recommend it to anyone. The rooms are disgusting, they have huge holes and they almost fall on you. They have to be careful if you have children. They want to charge you for absolutely everything, the least bit, but they do not offer the quality of service. The room service is also disgusting, as is the reception. The refrigerators are empty and when you call customer service they spend hours and do nothing. And that is a service that they already charged you in advance. Everything is far away and the air conditioning in the rooms is useless.

We were expecting our room to be ready upon arrival since we were a day late however we were told room wouldn’t be ready until 3pm which was a bit annoying after being delayed with travels and tired… Room was clean but definitely make sure to go through the checklist they give you as there was some glassware missing that we would have been charged for had we not noticed. They did come knock and call a few times for the tour but told them not interested and they left us alone after that. The AC definitely a was not working properly. The last day our room was at 76 degrees. As far as beaches the resort has several. We spent all of our time at NV beach. Joel aka Mr Fantastico is the best bartender and Brian aka Mr lover lover a was a great server! Joel was making us everything from Aperol spritz to espresso martinis! Best bar in the entire resort besides the one at the casino. Swim up bar at the pool was awful they only have a few types of liquor and don’t even blend the frozen drinks… I promise you the corner bar at NV beach with Joel and Brian is where you want to go! They also serve great food there! Dinner.. We had to make reservations and before 10am. Asian restaurant was awful. Dominican restaurant service was great food was ok. Mexican restaurant was good and Brazilian steakhouse was good! Buffet at Cofresi Palm was good. You can’t expect much for the price but I think what bothered us the most is how rude some people were… Most likely won’t go back..

We were expecting our room to be ready upon arrival since we were a day late however we were told room wouldn’t be ready until 3pm which was a bit annoying after being delayed with travels and tired… Room was clean but definitely make sure to go through the checklist they give you as there was some glassware missing that we would have been charged for had we not noticed. They did come knock and call a few times for the tour but told them not interested and they left us alone after that. The AC definitely a was not working properly. The last day our room was at 76 degrees. As far as beaches the resort has several. We spent all of our time at NV beach. Joel aka Mr Fantastico is the best bartender and Brian aka Mr lover lover a was a great server! Joel was making us everything from Aperol spritz to espresso martinis! Best bar in the entire resort besides the one at the casino. Swim up bar at the pool was awful they only have a few types of liquor and don’t even blend the frozen drinks… I promise you the corner bar at NV beach with Joel and Brian is where you want to go! They also serve great food there! Dinner.. We had to make reservations and before 10am. Asian restaurant was awful. Dominican restaurant service was great food was ok. Mexican restaurant was good and Brazilian steakhouse was good! Buffet at Cofresi Palm was good. You can’t expect much for the price but I think what bothered us the most is how rude some people were… Most likely won’t go back..

For the most part, everything was good. I love all the different activities and pools. As well as all the restaurants. What I didn’t like was that Staff and services weren’t consistently good. Some staff did come off as rude. They also seem to treat you differently if you aren’t a big spender with a high end wrist band. For the price, worth every penny.

For the most part, everything was good. I love all the different activities and pools. As well as all the restaurants. What I didn’t like was that Staff and services weren’t consistently good. Some staff did come off as rude. They also seem to treat you differently if you aren’t a big spender with a high end wrist band. For the price, worth every penny.

Very good

Nice customer service

Nice customer service

This place is big only good thing about it. The rooms smelled at times super humid in rooms. The service sucked. They dont appreciate when you tip niether. If u dont have vip ur limited to many things. Food was not good in the buffet. Enjoyed it one time. Usually ate at the vip bars. I will not return again

This place is big only good thing about it. The rooms smelled at times super humid in rooms. The service sucked. They dont appreciate when you tip niether. If u dont have vip ur limited to many things. Food was not good in the buffet. Enjoyed it one time. Usually ate at the vip bars. I will not return again

Cofresi property was beautiful within the complex but a few steps away was poverty and pollution. Air conditioning was broken 84 degrees in our room with AC unit on made it difficult to sleep. Television had very limited English channels and lines through the screen which made it difficult to watch. The staff were very helpful and friendly and attentive. American Airlines was horrible with our luggage all of our toiletries were ruined upon arrival m. America airlines handling of our luggage was terrible.

Cofresi property was beautiful within the complex but a few steps away was poverty and pollution. Air conditioning was broken 84 degrees in our room with AC unit on made it difficult to sleep. Television had very limited English channels and lines through the screen which made it difficult to watch. The staff were very helpful and friendly and attentive. American Airlines was horrible with our luggage all of our toiletries were ruined upon arrival m. America airlines handling of our luggage was terrible.

Had a lot fun and rest, just couple of missed understanding, but other than that is was great.

Had a lot fun and rest, just couple of missed understanding, but other than that is was great.

The employees are the best

The employees are the best

The property was excellent except from r the entertainment

The property was excellent except from r the entertainment

There were exposed electrical wires several places near the pools. There was trash and cigarette butts in the pool areas. The whole property seemed to be dirty the upkeep was not good… this is an inclusive hotel but doesn’t offer servers at the pools or at the beach area. I paid and asked for an early check in at 11am and it took 40 minutes for the front desk to check us in. And we were the first in line. It was an absolutely awful experience I would never recommend this hotel to anyone.

There were exposed electrical wires several places near the pools. There was trash and cigarette butts in the pool areas. The whole property seemed to be dirty the upkeep was not good… this is an inclusive hotel but doesn’t offer servers at the pools or at the beach area. I paid and asked for an early check in at 11am and it took 40 minutes for the front desk to check us in. And we were the first in line. It was an absolutely awful experience I would never recommend this hotel to anyone.

Everything was awesome except the front desk agent She was nor friendly and tried to charge me $20 for checking in 20 minutes earlier but everyone was awesome

Everything was awesome except the front desk agent She was nor friendly and tried to charge me $20 for checking in 20 minutes earlier but everyone was awesome

I just went for a week in July 15 -20 … THERE IS A LOT OF STAIRS no elevators. Although they have buses that can come get you from your rooms to the main areas there is still a lot of stairs so just prepare for that . People were nice , nothing like the reviews I read before going! The rooms were nice (40 building) the views . It’s quiet in the room areas . They have different entertainment in the common areas and the bar close at midnight . There is more than one beach. There are bars everywhere . They have 3 meal times and open snack time from 11p.m to 4 a.m although it’s already really quiet by 10 p.m . The pools are clean and very nice. They have an area for kids and a pool for them as well. My experience was a 8.5 /10 . Would definitely go back .

I just went for a week in July 15 -20 … THERE IS A LOT OF STAIRS no elevators. Although they have buses that can come get you from your rooms to the main areas there is still a lot of stairs so just prepare for that . People were nice , nothing like the reviews I read before going! The rooms were nice (40 building) the views . It’s quiet in the room areas . They have different entertainment in the common areas and the bar close at midnight . There is more than one beach. There are bars everywhere . They have 3 meal times and open snack time from 11p.m to 4 a.m although it’s already really quiet by 10 p.m . The pools are clean and very nice. They have an area for kids and a pool for them as well. My experience was a 8.5 /10 . Would definitely go back .

The pool

The pool

This was a big mistake to visit this resort. Will never go there again. Horrible & lazy staff, people had to wait for hours to be checked in and checked out,I am not joking, it took more than one hour to wait in the line up to be processed. My husband got sick overnight (of course dhiarria), when I tried to call the reception and the doctor after midnight nobody picked up, had to run to the lobby to beg for help. No medication was available on the premises at night. Horrible experience!!!!

This was a big mistake to visit this resort. Will never go there again. Horrible & lazy staff, people had to wait for hours to be checked in and checked out,I am not joking, it took more than one hour to wait in the line up to be processed. My husband got sick overnight (of course dhiarria), when I tried to call the reception and the doctor after midnight nobody picked up, had to run to the lobby to beg for help. No medication was available on the premises at night. Horrible experience!!!!

Very clean and big property with lots to do.All of the staff was helpful and friendly. The food isn’t great but it’s not too bad. Also didn’t like the mandatory tour & the long speech about membership/ buying property.

Very clean and big property with lots to do.All of the staff was helpful and friendly. The food isn’t great but it’s not too bad. Also didn’t like the mandatory tour & the long speech about membership/ buying property.

Good

We had reserved 2 room. We flew in on an overnight flight which landed in Santiago DR. At 1:30am. We went home to pick up my parents and then came to the resort. Upon arrival, we were told to wait until 3pm because only clients who come straight for the airport to the resort can be checked in early. After explaining and complaining of the ridiculous policy Mr. Leandro from guess service checked us in which allowed us to use the facilities and amenities. We were staying 3nights 4 days. On the first day the shower hose broke. We reported it to the receptionist and we were told it would be fixed. We only got 4 bottles of water in the room which allowed us to make tea and coffee one day one time only. We reported the issue of the shower again as well as the water bottle (refreshments) issues and we were told that water bottles would be sent to the room. It never got there. We were there 2 nights 3 days without proper showering facility. It’s crazy that i had changed and cancelled my Ibero Star resort reservation(which we had stayed several times and loved everything there) to come to this 1start resort. With the exception of Mr. Leandro staff attentions and details really sucks. Very poor. I would NOT RECOMMEND THIS RESORT.