Good thank you

Very little variety of food, there were always times when the food looked like it was heated up, really bad.

Food is limited, room airconditioner poor,

it is NOT a five-star property. Very far from it. Very limited amenities, lack of attention to the overall state of the property. I would not recommend this property to anyone ever. I work in the hospitality industry, so I am very familiar with operations and the behind the scenes that goes into running the business. They really need to revaluate practices and marketing. I was definitely mislead by the way this hotel portrayed. The buffet is horrendous. From the food presentation, the taste, quality, lack of variety and the chefs that were working behind the grill/stations looked very dirty, and disheveled. Brazilian restaurant, the food was bland, staff were not attentive at all. The only reason I gave this a two star for service was because of the team working at the Mediterranean restaurant, they were all great, making up for the fact that half of the menu was not available. The snack bar is joke. The cups used throughout the resort were cheap disposable cups. Whereas other five star properties I’ve stayed at use hard plexi cups. It’s the little things like that really cheapen this place and just dampens the entire experience. Rooms are outdated. First I was given the wrong room and only because I insisted did they “investigate” what happened and was eventually given the suite I booked the next day. There are no real perks to VIP, it’s a scam. Don’t even think about having decent wifi, it’s mediocre at best and doesn’t work. If you are thinking about booking, DON’T!

it is NOT a five-star property. Very far from it. Very limited amenities, lack of attention to the overall state of the property. I would not recommend this property to anyone ever. I work in the hospitality industry, so I am very familiar with operations and the behind the scenes that goes into running the business. They really need to revaluate practices and marketing. I was definitely mislead by the way this hotel portrayed. The buffet is horrendous. From the food presentation, the taste, quality, lack of variety and the chefs that were working behind the grill/stations looked very dirty, and disheveled. Brazilian restaurant, the food was bland, staff were not attentive at all. The only reason I gave this a two star for service was because of the team working at the Mediterranean restaurant, they were all great, making up for the fact that half of the menu was not available. The snack bar is joke. The cups used throughout the resort were cheap disposable cups. Whereas other five star properties I’ve stayed at use hard plexi cups. It’s the little things like that really cheapen this place and just dampens the entire experience. Rooms are outdated. First I was given the wrong room and only because I insisted did they “investigate” what happened and was eventually given the suite I booked the next day. There are no real perks to VIP, it’s a scam. Don’t even think about having decent wifi, it’s mediocre at best and doesn’t work. If you are thinking about booking, DON’T!

Rooms need to be updated. Specially rooms on bottom floor facing pool area. Very limited WIFI service.

Rooms need to be updated. Specially rooms on bottom floor facing pool area. Very limited WIFI service.

The property is very clean, and the staff is friendly and very accommodating. Beautiful Pool and Beach. They go out of their way to make you feel great. This is our go-to vacation resort in Puerto Plata. Kudos to all the staff and managers.

The property is very clean, and the staff is friendly and very accommodating. Beautiful Pool and Beach. They go out of their way to make you feel great. This is our go-to vacation resort in Puerto Plata. We loved the resort because it's very walkable, convenient and safe.

The property is very clean, and the staff is friendly and very accommodating. Beautiful Pool and Beach. They go out of their way to make you feel great. This is our go-to vacation resort in Puerto Plata. Kudos to all the staff and managers.

It will help an elevator to go to the third floor with the luggage.

Rooms was very outdated and the food wasn’t the best

It will help an elevator to go to the third floor with the luggage.

Rooms was very outdated and the food wasn’t the best

The property is ok, the food is Horrible .There’s no entertainment , after 6:30pm is absolutely nothing to do, . I went with two teenagers and they were both board. Absolutely not a 5 start resort, maybe a 1 start. Will never go back again . I forgot to mention the first room I got I had to ask to be changed. The toilet didn’t flush ,phone didn’t work and the room decor looked old. For me not a very good experience . I would rate this resort a 1 star .

Friendly people

Friendly people

The property is ok, the food is Horrible .There’s no entertainment , after 6:30pm is absolutely nothing to do, . I went with two teenagers and they were both board. Absolutely not a 5 start resort, maybe a 1 start. Will never go back again . I forgot to mention the first room I got I had to ask to be changed. The toilet didn’t flush ,phone didn’t work and the room decor looked old. For me not a very good experience . I would rate this resort a 1 star .

This "resort" is very dated and needs a major renovation. There are leaks in various areas throughout the buildings. The furniture is old and broken. The staff is the only thing holding up this hotel and am surprised they're still in business.

This "resort" is very dated and needs a major renovation. There are leaks in various areas throughout the buildings. The furniture is old and broken. The staff is the only thing holding up this hotel and am surprised they're still in business.

Nasty customer service The property was nasty dirty and smelled like urine and mold I will never return to this place

Nasty customer service The property was nasty dirty and smelled like urine and mold I will never return to this place

The room need loving tender care

The room need loving tender care

Our stay here was for 3 days and honestly the resort has so much to offer. I’ll start off with the hotel, which we rented 2 rooms one with a single king and the other with two doubles. Both rooms were great and well equipped with all necessities although they could use a comforter for each bed. The rooms got very cold which we enjoyed but would have enjoyed more with additional blankets. The huge pool was a favorite for our daughter and the private beach was a delight for our family. We stayed at the resort during the week so it was not overcrowded and we felt as if we had most of the resort to ourselves. Although that was not the case because there were plenty of others staying. The buffet had so much to offer and they changed up what they offered everyday and had different themes like Chinese night and french food. The food is the type of quality you would expect at any other buffet but we were still happy with it. We were only able to go to the Brazilian restaurant because there wasn’t a clear schedule on what restaurant is open that night so we missed the Mexican restaurant which we really wanted to go. We were told during the weekend all restaurants are open. Every night they there is a different event going on at the theatre and was honestly our favorite part about the resort. The staff put on amazing shows for us and the whole family enjoyed them very much. We cannot speak for the other excursions they offered which is many. Definitely a highly recommended resort.

The staff were super nice and attentive, but the food and drinks were terrible. It was boring and the entertainment was non existent. They had shows at night and that was it. I was very disappointed. I wouldn’t recommend this place.

The staff were super nice and attentive, but the food and drinks were terrible. It was boring and the entertainment was non existent. They had shows at night and that was it. I was very disappointed. I wouldn’t recommend this place.

Our stay here was for 3 days and honestly the resort has so much to offer. I’ll start off with the hotel, which we rented 2 rooms one with a single king and the other with two doubles. Both rooms were great and well equipped with all necessities although they could use a comforter for each bed. The rooms got very cold which we enjoyed but would have enjoyed more with additional blankets. The huge pool was a favorite for our daughter and the private beach was a delight for our family. We stayed at the resort during the week so it was not overcrowded and we felt as if we had most of the resort to ourselves. Although that was not the case because there were plenty of others staying. The buffet had so much to offer and they changed up what they offered everyday and had different themes like Chinese night and french food. The food is the type of quality you would expect at any other buffet but we were still happy with it. We were only able to go to the Brazilian restaurant because there wasn’t a clear schedule on what restaurant is open that night so we missed the Mexican restaurant which we really wanted to go. We were told during the weekend all restaurants are open. Every night they there is a different event going on at the theatre and was honestly our favorite part about the resort. The staff put on amazing shows for us and the whole family enjoyed them very much. We cannot speak for the other excursions they offered which is many. Definitely a highly recommended resort.

Quiet

Quiet

Need some more entertaiments

Need some more entertaiments