Disappointed with the outdated furniture in the room. Couch was torn, room had stale air. In the hotel description we were suppose to get robes. No robes were provided. Long wait to check in. Poor phone communication with front desk . Hot tub in room was hard to get into and out of. Curtains were torn and old View was good.

Place was amazing and you could see the fireworks at 10 pm

No internet service for the second time. Network continued to be unavailable . Drain issues within sink, unpleasant sent in drain, malfunctioning toilet when flushing . Toilet needed to be flushed several times

No internet service for the second time. Network continued to be unavailable . Drain issues within sink, unpleasant sent in drain, malfunctioning toilet when flushing . Toilet needed to be flushed several times

They did not bother to come a clean up or remake the rooms even if you have more than one night stay. Some reception staffs are rude.

They did not bother to come a clean up or remake the rooms even if you have more than one night stay. Some reception staffs are rude.

Place was amazing and you could see the fireworks at 10 pm

Good budget hotel with nice customer service from Sofia at lobby

We enjoyed our stay at the Oaks, we chose a room with the falls view, we loved it. It was a beautiful scenery. Good location. The bed was very comfortable, the room was very clean, cozy, the staff at the front desk is kind, our check-in was fast and easy. The parking is convenient, a bit pricey, but it is like that almost everywhere in the city center.

We enjoyed our stay at the Oaks, we chose a room with the falls view, we loved it. It was a beautiful scenery. Good location. The bed was very comfortable, the room was very clean, cozy, the staff at the front desk is kind, our check-in was fast and easy. The parking is convenient, a bit pricey, but it is like that almost everywhere in the city center.

Good budget hotel with nice customer service from Sofia at lobby

beautiful view, comfy beds, inviting decor in lobby

beautiful view, comfy beds, inviting decor in lobby

Upon entering the lobby, I was slightly optimistic about my choice to stay here. The front desk receptionist was very difficult to understand but was helpful. The one very positive thing about our room was the view! Stunning! everything else was not very nice, from wallpaper peeling, to outdated, worn rug. Unfortunately, as I woke up, I found several bed bugs on my pillow. That immediately made my heart sink. The manager was unhelpful and I am in the process of contacting her boss. Very disappointed in my experience.

Upon entering the lobby, I was slightly optimistic about my choice to stay here. The front desk receptionist was very difficult to understand but was helpful. The one very positive thing about our room was the view! Stunning! everything else was not very nice, from wallpaper peeling, to outdated, worn rug. Unfortunately, as I woke up, I found several bed bugs on my pillow. That immediately made my heart sink. The manager was unhelpful and I am in the process of contacting her boss. Very disappointed in my experience.

We loved our room. It was cosy and clean. The hotel was awesome and our room was spectacular for the price. We will definitely come back. The location is also superior

It was great

We loved our room. It was cosy and clean. The hotel was awesome and our room was spectacular for the price. We will definitely come back. The location is also superior

It was great

Was pleasantly surprised! Older part did not look to appealing but the hotel part was clean and fresh. Had view of falls and was not disappointed

Check in was smooth. Beds looked like they had been slept in - wrinkled sheets, poorly made but very comfortable. Hallway rugs are drab and dated.but view was wonderful of the falls as they had upgraded us to a suite. Overall a pleasant stay.

Check in was smooth. Beds looked like they had been slept in - wrinkled sheets, poorly made but very comfortable. Hallway rugs are drab and dated.but view was wonderful of the falls as they had upgraded us to a suite. Overall a pleasant stay.

the view of both falls was great. I stayed on 11th floor, I could see both fall, but if possible, the higher floor will give you a better view without the tree's intervention.

the view of both falls was great. I stayed on 11th floor, I could see both fall, but if possible, the higher floor will give you a better view without the tree's intervention.

It was okayish

It was okayish

The stay and the room were fine, the negative thing was that at 4am the room next door started a party and no one ever came to tell them that they would let the other guests sleep.

Sofia … who checked us in was amazing and even got us a room on the same floor as friends that we’re already checked in.

Very disappointed that we didn’t get to stay at the oaks.

The stay and the room were fine, the negative thing was that at 4am the room next door started a party and no one ever came to tell them that they would let the other guests sleep.

Sofia … who checked us in was amazing and even got us a room on the same floor as friends that we’re already checked in.

Very disappointed that we didn’t get to stay at the oaks.