The staff were very nice. But the property need some update: worn out bed and very noisy air condiitionner.

The hotel was quiet when we were there which was nice. We loved having a room on the ground floor, which hardly ever happens anywhere else. Everything was clean and the few staff we met were all friendly and helpful. The bed was rather soft gut comfortable enough for one night. The continental breakfast was ok. Cold foods were ok but personally I didn't enjoy the hot foods as much as in some other hotels. Parking was very convenient and free, very helpful.

The hotel was quiet when we were there which was nice. We loved having a room on the ground floor, which hardly ever happens anywhere else. Everything was clean and the few staff we met were all friendly and helpful. The bed was rather soft gut comfortable enough for one night. The continental breakfast was ok. Cold foods were ok but personally I didn't enjoy the hot foods as much as in some other hotels. Parking was very convenient and free, very helpful.

I dejected ‘terrible’ in the service section but it was not in reference to the actual staff. It is in relation to the booking process and policy. I booked this months ago online for our 7th anniversary trip. We are not wealthy by any means and we cannot afford to travel often. The day of the trip, literally hours before, I had been informed by a friend to ask if the hotel only accepted major credit cards. Not understanding why, and only having cash or a visa/debit, I called the hotel to inquire and was in fact informed they do in fact ONLY accept major credit cards for the hotel room hold/incidentals of $100. Explaining I don’t have one, and even offering to pay $500 cash for the incidental fee hold…was told no exceptions could be made and not only would I have to cancel, I would also have to pay a cancellation fee, if I wasn’t able to find someone to lend me their credit card. Long story short there are many people, for various reasons, that nowadays only have a visa/debit and not a credit card. This policy is discriminatory and quite frankly incredibly poor customer service that would cause many people to not be able to travel. I have travelled many times in the past and have never experienced this. I have also called other hotel chains to inquiry about this ‘policy’ to be told they do not operate this way. I will never again book with the Best Western chain.

I dejected ‘terrible’ in the service section but it was not in reference to the actual staff. It is in relation to the booking process and policy. I booked this months ago online for our 7th anniversary trip. We are not wealthy by any means and we cannot afford to travel often. The day of the trip, literally hours before, I had been informed by a friend to ask if the hotel only accepted major credit cards. Not understanding why, and only having cash or a visa/debit, I called the hotel to inquire and was in fact informed they do in fact ONLY accept major credit cards for the hotel room hold/incidentals of $100. Explaining I don’t have one, and even offering to pay $500 cash for the incidental fee hold…was told no exceptions could be made and not only would I have to cancel, I would also have to pay a cancellation fee, if I wasn’t able to find someone to lend me their credit card. Long story short there are many people, for various reasons, that nowadays only have a visa/debit and not a credit card. This policy is discriminatory and quite frankly incredibly poor customer service that would cause many people to not be able to travel. I have travelled many times in the past and have never experienced this. I have also called other hotel chains to inquiry about this ‘policy’ to be told they do not operate this way. I will never again book with the Best Western chain.

The people in the restaurant were just closing but they were kind enough to serve we really appreciate that.

The people in the restaurant were just closing but they were kind enough to serve we really appreciate that.

Very nice place beside the lake.

Very nice place beside the lake.

The hotel is Okay. I’m surprised it was so highly rated on the app. The corners of our bathroom looked like they hadn’t been cleaned in years and the tub didn’t drain. The beds were very comfortable though! I expected more for 250 a night.

Very friendly and welcoming staff. Our beds were very comfortable and breakfast was good.

Very friendly and welcoming staff. Our beds were very comfortable and breakfast was good.

The hotel is Okay. I’m surprised it was so highly rated on the app. The corners of our bathroom looked like they hadn’t been cleaned in years and the tub didn’t drain. The beds were very comfortable though! I expected more for 250 a night.

Difficult to darken the room at night, but otherwise good.

Difficult to darken the room at night, but otherwise good.

The room is clean. The front desk staff are friendly & helpful. However, the security is weak because anyone can enter the back doors without a key. Thus, the management should look into.

The room is clean. The front desk staff are friendly & helpful. However, the security is weak because anyone can enter the back doors without a key. Thus, the management should look into.

Property is clean, staffs are nice

Property is clean, staffs are nice

Made a last minute reservaton on a long weekend and was able to get an upgrade to a king bed. Excellent buffet breakfast included.

Made a last minute reservaton on a long weekend and was able to get an upgrade to a king bed. Excellent buffet breakfast included.

The room was clean and comfortable. The staff were friendly and helpful. Unfortunately the hot tub and ice machine was broken. The breakfast was also mediocre. I wish it was less wasteful by using real china, silverware and cups instead of all disposable plates and cutlery. The eggs were mediocre and were congealed.

The breakfast wasn’t refilled for when the guests were down to eat. It was slim picking at 9:00.

The breakfast wasn’t refilled for when the guests were down to eat. It was slim picking at 9:00.

The room was clean and comfortable. The staff were friendly and helpful. Unfortunately the hot tub and ice machine was broken. The breakfast was also mediocre. I wish it was less wasteful by using real china, silverware and cups instead of all disposable plates and cutlery. The eggs were mediocre and were congealed.

Great location, and clean

Great location, and clean

Very clean and close to casino.

Breakfast was included but many items were cold. When we mentioned this to server they rudely answered because people don't put lids down. There was no need to answer rudely and they can easily add a sign to ask guests to put lid down. Wifi didn't work. Room was clean and front desk staff were pleasant.

Breakfast was included but many items were cold. When we mentioned this to server they rudely answered because people don't put lids down. There was no need to answer rudely and they can easily add a sign to ask guests to put lid down. Wifi didn't work. Room was clean and front desk staff were pleasant.

Very clean and close to casino.

Overall the hotel is nice and clean and everything is in good condition. The only complaint is that the breakfast was not kept filled up. Most hotels with breakfast included do a much better job of keeping the food filled and and stay on top of cleaning tables when people are done.