Very good but...

Very good but...

This property is great for foreigners adjusting to transition into Asian culture. I recommend for individuals with a long stay in Korea to pamper yourself and stay for a few nights. The hotel rooms are spacious and clean. The grounds are beautiful, quiet, and peaceful. They have a variety restaurants with different cuisine. I have a strict diet and the lounge was the only place I have enjoyed Korean food, with plenty of vegetarian and fish options, seasoned and presented to perfection. The customer service was amazing. The hotel was inviting especially to foreigners which is a rare treat.

This property is great for foreigners adjusting to transition into Asian culture. I recommend for individuals with a long stay in Korea to pamper yourself and stay for a few nights. The hotel rooms are spacious and clean. The grounds are beautiful, quiet, and peaceful. They have a variety restaurants with different cuisine. I have a strict diet and the lounge was the only place I have enjoyed Korean food, with plenty of vegetarian and fish options, seasoned and presented to perfection. The customer service was amazing. The hotel was inviting especially to foreigners which is a rare treat.

Not sure why this hotel gained high ratings. The entry is under ground and the hotel lobby is on the first floor, which is not friendly to the travelers with some luggage. The staffs’ English was not very fluent. I would not recommend this hotel unless you really like casino.

Not sure why this hotel gained high ratings. The entry is under ground and the hotel lobby is on the first floor, which is not friendly to the travelers with some luggage. The staffs’ English was not very fluent. I would not recommend this hotel unless you really like casino.

good!

good!

The staff was very kind and friendly.

The staff was very kind and friendly.

Booked this resort with the hopes of finishing up my Seoul trip with a day of spa and sauna. All I can say is that I utterly regretted my decision upon stepping foot in the resort. They advertised it as it being a luxurious staycation resort with top of the line service and amenities. I went with great expectations only to be disappointed due to the horrible service from most of the staff we came in contact with. There was a huge crowd in the lobby area waiting to check in. There was no system to put yourself in line to check in. I was only told they would keep our luggage untilI time to check in. I purposefully went in early to take advantage of their restaurants and coffee shop but it was so crowded, loud, and busy that I once again regretted my decision. All the food in all restaurants were highly overpriced. Once checked in by a not friendly hotelier I was once again terribly disappointed in the state of the room. The walls had scratched and peeling off wallpaper, not what you should expect of a 5 star hotel. All youtube videos and ratings were likely done when the hotel once opened. 6 years later the clientele of the resort was mainly of families with small children who come to let their kids run free in the open areas, restaurants and hallways. No peaceful restful 5 star resort vibe in the least. The staff at luxury gift shop were rude and deceitful. Lied that there were no other places to buy a bathing suit other than the ugly, overpriced ones at the shop.

Booked this resort with the hopes of finishing up my Seoul trip with a day of spa and sauna. All I can say is that I utterly regretted my decision upon stepping foot in the resort. They advertised it as it being a luxurious staycation resort with top of the line service and amenities. I went with great expectations only to be disappointed due to the horrible service from most of the staff we came in contact with. There was a huge crowd in the lobby area waiting to check in. There was no system to put yourself in line to check in. I was only told they would keep our luggage untilI time to check in. I purposefully went in early to take advantage of their restaurants and coffee shop but it was so crowded, loud, and busy that I once again regretted my decision. All the food in all restaurants were highly overpriced. Once checked in by a not friendly hotelier I was once again terribly disappointed in the state of the room. The walls had scratched and peeling off wallpaper, not what you should expect of a 5 star hotel. All youtube videos and ratings were likely done when the hotel once opened. 6 years later the clientele of the resort was mainly of families with small children who come to let their kids run free in the open areas, restaurants and hallways. No peaceful restful 5 star resort vibe in the least. The staff at luxury gift shop were rude and deceitful. Lied that there were no other places to buy a bathing suit other than the ugly, overpriced ones at the shop.

I decided to treat myself to a one night stay at Paradise City at the end of my trip. Some of the reviews regarding the service and attitude from the staff made me worried, but I only experienced great service while I was there. The resort is nicely decorated and very large, with a lot of options for food/drinks as well as shopping and entertainment. Airport shuttle service is also available. However, the counter at the airport specifically has a sign to request that no questions be asked there unless you were a casino member...why? The signage for the shuttle bus was also only provided in Korean. The room was large and the bed was very comfortable. The downsides were the early check-out time (11am), and the resort only having 3 small elevators (1 going to all levels, 1 going to odd-numbered levels, and 1 going to even-numbered levels....checking out was CHAOS as most elevators were fully packed and we had to wait a long time for one that was available. Considering the size of the resort, and its proximity to the airport (lots of suitcases!), this was a surprise to me. The pools were not as incredible as I thought they would be - the pools were quite small considering the number of guests and so it was very crowded with limited space for swimming...more like dipping. There are also a lot of families bringing their children here, so I wish there was an additional adult pool for those who want to relax. Overall, still a great luxurious stay.

I decided to treat myself to a one night stay at Paradise City at the end of my trip. Some of the reviews regarding the service and attitude from the staff made me worried, but I only experienced great service while I was there. The resort is nicely decorated and very large, with a lot of options for food/drinks as well as shopping and entertainment. Airport shuttle service is also available. However, the counter at the airport specifically has a sign to request that no questions be asked there unless you were a casino member...why? The signage for the shuttle bus was also only provided in Korean. The room was large and the bed was very comfortable. The downsides were the early check-out time (11am), and the resort only having 3 small elevators (1 going to all levels, 1 going to odd-numbered levels, and 1 going to even-numbered levels....checking out was CHAOS as most elevators were fully packed and we had to wait a long time for one that was available. Considering the size of the resort, and its proximity to the airport (lots of suitcases!), this was a surprise to me. The pools were not as incredible as I thought they would be - the pools were quite small considering the number of guests and so it was very crowded with limited space for swimming...more like dipping. There are also a lot of families bringing their children here, so I wish there was an additional adult pool for those who want to relax. Overall, still a great luxurious stay.

The front desk staff and concierges were excellent. I want to stay again for sure. What a memorable experience!

Clean room and good facilities. Staffs were not friendly. Some of them were even hostile.

Clean room and good facilities. Staffs were not friendly. Some of them were even hostile.

The front desk staff and concierges were excellent. I want to stay again for sure. What a memorable experience!

Amazing in every way’

Amazing in every way’

It looks Good!!!

It looks Good!!!

It was one of the best in this area with 5 stars. This hotel could be compared with the Atlantis hotel in the Bahamas. Only glitch was that both hotels were packed with tons of people. If you want a quiet environment, you should book the Hyatt right next to it.

It was one of the best in this area with 5 stars. This hotel could be compared with the Atlantis hotel in the Bahamas. Only glitch was that both hotels were packed with tons of people. If you want a quiet environment, you should book the Hyatt right next to it.

Fantastic hotel. Treat yourself if you can with excellent dining options

Fantastic hotel. Treat yourself if you can with excellent dining options

Good place to play with children.

Good place to play with children.

The food quality in the food court was terrible in comparison with its price, other than that overall good staycation for 2 nights.

The food quality in the food court was terrible in comparison with its price, other than that overall good staycation for 2 nights.

Good

Good