So comfortable. Rooms were great. Customer service was awesome. Got a late checkout for free and was able to add a couple more hours for a fee. Super easy! Went to a Zach Bryan concert at desert diamond arena and was able to walk door to door in less than 5 minutes. So convenient!

Stay was perfect, very clean rooms and lobbies. Wish their restaurant and bar was open a bit later but overall it was good. I enjoyed the fact the desert diamond arena was near by.

The Renaissance Phoenix Glendale appears to be incapable of handling event crowds. When we arrived the reservation was screwed up and the check-in clerk was unable to enter both rooms properly. This resulted in the failure to clean one of the rooms staying a 2nd night. I went to the desk and was promised the room would be cleaned immediately. When we returned from dinner it was still not cleaned and we wound up waiting in the hotel lounge until it was cleaned. The first night we arrived, the lounge/bar staff were swamped with the cby patrons booked for the next day football game. Service was overwhelming short staffed. This was true the next night for the Marine Reserve Unit ball. Am I being sensitive, NO, I have never paid so much for a hotel room (peak Bear's game rates) and I am a world traveler. With these rated, sub par service is unacceptable.

The Renaissance Phoenix Glendale appears to be incapable of handling event crowds. When we arrived the reservation was screwed up and the check-in clerk was unable to enter both rooms properly. This resulted in the failure to clean one of the rooms staying a 2nd night. I went to the desk and was promised the room would be cleaned immediately. When we returned from dinner it was still not cleaned and we wound up waiting in the hotel lounge until it was cleaned. The first night we arrived, the lounge/bar staff were swamped with the cby patrons booked for the next day football game. Service was overwhelming short staffed. This was true the next night for the Marine Reserve Unit ball. Am I being sensitive, NO, I have never paid so much for a hotel room (peak Bear's game rates) and I am a world traveler. With these rated, sub par service is unacceptable.

Check-in was too late. Room not ready. Never was told I could not use the $25 food credit on morning of checkout. Because of that, we would not dine at your hotel. Attempted to dine night before in empty restaurant and was told it would be a 45 minute wait for food.

Check-in was too late. Room not ready. Never was told I could not use the $25 food credit on morning of checkout. Because of that, we would not dine at your hotel. Attempted to dine night before in empty restaurant and was told it would be a 45 minute wait for food.

Very nice stay, but resort fees are high.

Very nice stay, but resort fees are high.