Rude staff , no parking , rude restaurant manager

Soon as I arrived , I was told in a rude tone that there is no parking available and I have to leave my car outside . Dinner was good the first night but was catastrophic the second night . Also receptionist was rude and was trying to charge me 50 dt extra . The pools closes at 6 pm , and you have to pay extra 50 dt to use the main pool . We asked for towels 7 times and finally we got them 24 hours later . At the restaurant you have to pay for water at the dinner time they do not have any type of water. We will not come back

We booked a large family room. We received a free upgrade at the check in and we liked it!

We booked a large family room. We received a free upgrade at the check in and we liked it!

It was a good hotel. The staff was very helpful and pleasant. The food was good. The location is good. Sound proofing the rooms would help since they have music entertain emend everything night and it lasts until 3.00 am. They need to help their reception staff with proper updating software programs. The lack of such programs caused us hours of anguish at the checkin time and caused their staff at the reception to deny our reservation made about four months earlier. Thanks to he people at the reception we were able to get our reservation problem resolved.

It was a good hotel. The staff was very helpful and pleasant. The food was good. The location is good. Sound proofing the rooms would help since they have music entertain emend everything night and it lasts until 3.00 am. They need to help their reception staff with proper updating software programs. The lack of such programs caused us hours of anguish at the checkin time and caused their staff at the reception to deny our reservation made about four months earlier. Thanks to he people at the reception we were able to get our reservation problem resolved.

Hour-and-a-half late check-in. Dirty, old, dingy room. Music pounding till 5 AM from nightclub. Awful restaurant service. After spending two days with our heads pounding, we wanted to be refunded our final three days and leave. As the director spoke to my husband, I was in our hotel room, contacting Hotels.com to see if they could work out a refund. While there, two of the staff used a key card to get in our room. No knocking, just opened the door to come in. When they saw me there, they apologized and left. I have no idea what they were entering our room for, but that scenario scared my mother-in-law and grandma so much that they didn’t want to stay alone that night, so we ended up staying overnight in their room for security. In the end, the director offered compensation of a massage and hammam, but at this point, we were over it. We couldn’t even look at their faces. Service was just dismissive, rude, and unprofessional. The whole experience left a bad taste in our mouths. One positive note: the bellhop was the only smile we received from service staff. He should get a raise. Hotels.com tried to resolve the issue with the hotel, but we weren’t given a refund. Hotels.com was professional and helpful, offering us coupons to put toward another hotel stay, which we did. Thanks to that, our trip wasn’t entirely ruined. The pictures on this site show a hotel that doesn’t exist. This is not a beachside hotel, so I’m not sure why there are photos of beaches here.

I hate writing bad reviews, but hotel management at Diar LeMedina preferred a bad review to refunding our last three nights, so here goes… We waited an hour-and-a-half past check-in for our room with no explanation. No one came to inform us of anything; we had to keep approaching reception to ask. Dinner was awful. The dining hall was cramped, crowded, dirty. You have to wait in long lines to get anything. You can barely move through the room. It was more of the same. The first night, we were treated to all night partying from the nightclub right outside our room. We thought it would end at 2 AM. 3 AM rolled around, 4 AM no sleep. 5 AM we got dressed to go to reception, because the phone wasn’t working in our room (probably because they get so many complaints from the all-night pounding, which was literally shaking the desk and walls), but once we got outside, the club finally closed. The final straw happened the next night at the restaurant. We brought in bottled water, because one of our party has a medical condition requiring low calcium water. The restaurant staff refused to allow it. I know that sounds ridiculous, and it is. My husband remained calm explaining the situation, but they went so far as to remove our glasses from our table, so we couldn’t use them. Hotels.com tried to resolve the issue, but the hotel refused to refund us. Hotels.com was professional and helpful, offering coupons to put toward another hotel stay.

I hate writing bad reviews, but hotel management at Diar LeMedina preferred a bad review to refunding our last three nights, so here goes… We waited an hour-and-a-half past check-in for our room with no explanation. No one came to inform us of anything; we had to keep approaching reception to ask. Dinner was awful. The dining hall was cramped, crowded, dirty. You have to wait in long lines to get anything. You can barely move through the room. It was more of the same. The first night, we were treated to all night partying from the nightclub right outside our room. We thought it would end at 2 AM. 3 AM rolled around, 4 AM no sleep. 5 AM we got dressed to go to reception, because the phone wasn’t working in our room (probably because they get so many complaints from the all-night pounding, which was literally shaking the desk and walls), but once we got outside, the club finally closed. The final straw happened the next night at the restaurant. We brought in bottled water, because one of our party has a medical condition requiring low calcium water. The restaurant staff refused to allow it. I know that sounds ridiculous, and it is. My husband remained calm explaining the situation, but they went so far as to remove our glasses from our table, so we couldn’t use them. Hotels.com tried to resolve the issue, but the hotel refused to refund us. Hotels.com was professional and helpful, offering coupons to put toward another hotel stay.

Mass tourism... Luckily buildings in the shape of an old Medina, rooms however are ordinary and bed as hard as a rock.

Mass tourism... Luckily buildings in the shape of an old Medina, rooms however are ordinary and bed as hard as a rock.

Hotel is HUGE - so many things to do there if you don't want to pop out. The room was amazing, over two floors. Spacious and clean.

Hotel is HUGE - so many things to do there if you don't want to pop out. The room was amazing, over two floors. Spacious and clean.

Our stay was for 2 nights with breakfast and dinner included (half board). The room was very spacious and clean with comfortable beds and pillows. The room also had a full kitchen but the only dish provided was a pasta strainer. We did not use the kitchen so this was not an issue during our stay. Staff at the hotel were very friendly, and offered games for us to play at the pool. The restaurant for half board meals provided lots of choices for both breakfast and dinner including European continental and Tunisian dishes.

Our stay was for 2 nights with breakfast and dinner included (half board). The room was very spacious and clean with comfortable beds and pillows. The room also had a full kitchen but the only dish provided was a pasta strainer. We did not use the kitchen so this was not an issue during our stay. Staff at the hotel were very friendly, and offered games for us to play at the pool. The restaurant for half board meals provided lots of choices for both breakfast and dinner including European continental and Tunisian dishes.

Two of us staying. Nice quiet apartment with kitchen. Staff in all areas could not be more friendly or helpful.Excellent. Food on half board was good and plentiful. Heaps to visit and see. Primarily a resort hotel, excellent for families, particularly with children. If you want quiet you need to select your room when booking. Cannot fault the staff or facilities.

Two of us staying. Nice quiet apartment with kitchen. Staff in all areas could not be more friendly or helpful.Excellent. Food on half board was good and plentiful. Heaps to visit and see. Primarily a resort hotel, excellent for families, particularly with children. If you want quiet you need to select your room when booking. Cannot fault the staff or facilities.

Staff are ok. Rooms need serious refurbishment. Long walking distance from rooms to reception. The place is nice. Hotel is within a tourist resort under the form of a casbah. Beach is five minutes walking.

We were here for a conference. When we arrived they told us our reservation was not correct. Finally after I showed them the printed expedia they finally gave us the two rooms we had reserved.the whole operation took almost one hour. Once we asked for an ice bucket. The answer was go bring it from the bar. Overall a part from these two incidents the rest was ok. The staff is nice. The rooms conditions are just acceptable.

We were here for a conference. When we arrived they told us our reservation was not correct. Finally after I showed them the printed expedia they finally gave us the two rooms we had reserved.the whole operation took almost one hour. Once we asked for an ice bucket. The answer was go bring it from the bar. Overall a part from these two incidents the rest was ok. The staff is nice. The rooms conditions are just acceptable.

On arrival at the Hotel myself and my colleague were told that they were fully booked and only had one room, even though we had booked through Expedia. Eventually out of thin air they produced our rooms. When I entered my room at 02:40 a.m. I had a nasty surprise as I was greeted by three cockroaches which as you can imagine is not pleasant at all, so by the time I disposed of them and checked every it was 03:30 a.m. To add to this, mine and my colleagues rooms were next to the courtyard which had very loud music and people which didn't end until gone 03:00 a.m. and then when this ended the disco carried on well after 04:30 a.m.

On arrival at the Hotel myself and my colleague were told that they were fully booked and only had one room, even though we had booked through Expedia. Eventually out of thin air they produced our rooms. When I entered my room at 02:40 a.m. I had a nasty surprise as I was greeted by three cockroaches which as you can imagine is not pleasant at all, so by the time I disposed of them and checked every it was 03:30 a.m. To add to this, mine and my colleagues rooms were next to the courtyard which had very loud music and people which didn't end until gone 03:00 a.m. and then when this ended the disco carried on well after 04:30 a.m.

Just got back from a lovely stay at diar lemdina hotel. We had the family room which was actually an apartment with two bedrooms, two bathrooms (one being en suite) kitchen and a large living room leading to the balcony. The rooms were very spacious and clean and were cleaned everyday by the maid. We were half board so had breakfast and dinner at the hotel everyday, the food was good as they had a large variety which was changed everyday. The best part of the hotel was the entertainment and animation team, my kids loved the mini disco every evening with max, wael and lama who were very friendly and made sure the kids were having a good time. Also the mini club was great too and a special thanks goes to tata who took great care of the kids. I would definitely recommend this hotel especially for families with kids. This hotel is located in the centre of the medina where shops and restaurants are very nearby.

In Yasmine Hammamet there are a few shops in the media selling normal tourist things. I was there for the 4th time, visiting someone, so didn't really need much

In Yasmine Hammamet there are a few shops in the media selling normal tourist things. I was there for the 4th time, visiting someone, so didn't really need much

I was on holiday with my grown up daughter. This was our 5th stay at the hotel, and almost as soon as I walked through the front door, I remembered why I keep going back. Our apartment was amazing, we had a large Lou Gehrig with kitchenette off & a bathroom downstairs, upstairs we had 2 bedrooms (one en-suite) & a further bathroom, so more than enough space. We also had 2 balconies (one upstairs, and one downstairs). The staff were extremely friendly & welcoming as always, food was excellent & the rooms nice & clean. The drinks included in the all inclusive deal were fantastic. Nothing else to say really, except thar this is one exceptional hotel that treats its guests very well, love it & can't wait to go back.

I was on holiday with my grown up daughter. This was our 5th stay at the hotel, and almost as soon as I walked through the front door, I remembered why I keep going back. Our apartment was amazing, we had a large Lou Gehrig with kitchenette off & a bathroom downstairs, upstairs we had 2 bedrooms (one en-suite) & a further bathroom, so more than enough space. We also had 2 balconies (one upstairs, and one downstairs). The staff were extremely friendly & welcoming as always, food was excellent & the rooms nice & clean. The drinks included in the all inclusive deal were fantastic. Nothing else to say really, except thar this is one exceptional hotel that treats its guests very well, love it & can't wait to go back.

The rooms are really spacious. All the staff are really friendly from the reception staff to the cleaners. There is plenty of choice of food with fresh cooked pasta at lunch and dinner.

The rooms are really spacious. All the staff are really friendly from the reception staff to the cleaners. There is plenty of choice of food with fresh cooked pasta at lunch and dinner.

Hotel was ok, Reception needs to be more organised. All inclusive was a wast of time as the food was the same every day and the local wine they allow you to have is shocking as so is the beer. So ended up paying for wine I liked witch was Tunisian and local but was not on the all inclusive menu. And after 3 nights of the buffet ended up eating out every night. I recommend bella Marina restaurant probably the best restaurant I have used in Tunisia so far. I chose this hotel because of the reviews on trip adviser, now either the hotel is cutting costs or the people writing the reviews have lived very sheltered life's. Was very dissatisfied after such great reviews .

Hotel was ok, Reception needs to be more organised. All inclusive was a wast of time as the food was the same every day and the local wine they allow you to have is shocking as so is the beer. So ended up paying for wine I liked witch was Tunisian and local but was not on the all inclusive menu. And after 3 nights of the buffet ended up eating out every night. I recommend bella Marina restaurant probably the best restaurant I have used in Tunisia so far. I chose this hotel because of the reviews on trip adviser, now either the hotel is cutting costs or the people writing the reviews have lived very sheltered life's. Was very dissatisfied after such great reviews .